THAT was an outstanding and honest post Nicholas. Thank you!!
It's really nice to know that you haven't forgotten about the progressive issue. I remember us having some dialogue about this last year sometime, and at that time, you weren't really able to do anything about it. It's great to hear that you are still working on it, and hopefully will be able to have full payouts of progressives implemented at some point.
I highlighted the above part of your post, because this is one of the biggest issues for me personally. It's the whole lack of transparency thing, and which few of the Rivals ARE actually independent? You say above you are independently owned and operated...yet your website says this:
I don't expect you to divulge your business model on the forum, but I hope you can see the dilemma here? You mentioned RTG in a post last night, and said given all the rogues that they operate (and they do)...why would I play there, but not at Rival? Something like that anyway, lol.
The difference is that when I play at Inetbet....I'm playing at Inetbet. I'm not playing at a casino that MAY be tied to a dozen other casinos run BY RTG themselves. And I'm not playing at a casino that MAY be tied to the Virtual Group. I know I'm playing at a casino that is independent of RTG directly, and of other casinos/groups. With the Rival/Bonne Chance/Silverstone set up....I wouldn't know who I'm playing with. There's a very good chance that whichever casino I chose, could actually be one of the white labels that are really nothing more than a front for Rival themselves. I hope you get the point I'm trying to make Nicholas?
You know...I'm one of the few that this would even be an issue for. Most players couldn't give a rat's ass who they play with. All they care about is if they get paid, and what kinds of bonus offers they have. So I can see that it's not really something that would be near the top of your priority list, understandably. I'm different in that I want to know (much as I can anyway) where exactly my money is going, and to whom.
But again, you are doing an amazing job thus far, IMO. I see very few of the complaints against your casino that I see on a daily basis against the others...namely this bonus banning stuff, and this shared database. And no complaints of non-payment either. So you ARE taking care of your players...and in the end, that is the most important thing.
Thanks again for taking the time to explain things further. You are a perfect example of what a casino rep should be, and how they should conduct themselves on the forum. I'm glad you're here.
First, thanks for the kind words, you have no idea how much they mean.
Next the reason that is on the website is because corporate structures are complex and I cannot give exact details as I would be breaching confidentiality agreements. But we do have a corporate entity which has bank accounts, cash reserves, a corporate structure with employees and managers and we own the Vegas Regal Casino as well as the Regal Affiliates brands.
We do use some Rival services, but we don't have to. If Rival disappeared (which they will not as Rival is a solid, serious, well back and well run company), we could simply pay our players and get a new software. That is what I mean by independently owned and operated.
The very fact that we stopped using the auto ban system was our first step away from standard Rival set up. But it will not be our last.
Your feedback is welcome and your expectation of quick action on our part is well understood. It is hard for us to explain everything and stay within necessary operating confidentiality. However the example of BoDog is perfect. $24million they lost, and that wasn't profit. They had to pay employees, players, affiliates, software providers, landlords, licensing jurisdictions, servers, and utilities all out of pocket sometimes with little or no warning time.
Imagine being a CEO receiving a call at 3 AM stating the $24million you were expecting to receive in the morning to pay thousands of different things, is not going to come. Or worse, be told it will come, it will come, and it never comes. And everyone is waiting for a timely payout that next day.
New processors have to be secured and funded, capital has to be moved swiftly through corporate structures and jurisdictions, people have to react immediately, etc. We will deal with this, but we need to prepare, test, prepare, test and then prepare some more so that we NEVER have any delays, and every issue we have, can go completely unnoticed by our players, affiliates, employees, providers and contractors.
Some people think running a casino is easy money, but it is not, and dealing with issues is a million times more complicated than I can explain in public. Many casinos had good intentions but by not being prepared, well funded and perhaps even by being over-eager to please players, they found themselves insolvent and faced with the decision of going rogue or belly up.
This will not happen to us and is actually a good thing about Rival as a provider, that they help new operators go by what maybe you would consider a too conservative standard set up (bad bonuses, overly sensitive banning, etc), but that helps ensure operators do pay, even if not well handled. So far I have yet to see a Rival casino do what happens at other providers; that they go under and the software provider foots the bill, or worse they simply don't pay players or affiliates and the software provider looks the other way. In this sense I applaud Rival for ensuring this doesn't happen under their watch.
However, as I said, your points of critique are well taken, and I can assure you we do plan on changing. :notworthy
Kind Regards,
Nicolas Johnson
Vegas Regal Casino
And Regal Affiliates Rep.
) that progressives are exempt from the daily, weekly, and monthly withdrawal payout limits! So maybe BOX 24 has possibilities.
