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Rival Vegasregal denied 50 casheen

Discussion in 'Casino Complaints - Bonus Issues' started by catcat941, Jan 25, 2010.

    Jan 25, 2010
  1. catcat941

    catcat941 catcat

    Occupation:
    freelance
    Location:
    sofia
    After completing a wagering of nodepo small bonus , i recieve locked account
    "
    Following up on your email.

    Due to the fact that your account has been locked, your withdrawal has been denied and your winnings are void.

    The casino reserves the right to refuse membership in the casino to any applicant or to suspend an existing member's playing privileges without notice or cause at The casino's sole discretion.

    Sincerely,

    Vegas Regal Casino Customer Support

    "
     
  2. Jan 25, 2010
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Just send a pm to Nicolas Johnson.
     
    1 person likes this.
  4. Jan 28, 2010
  5. killy33

    killy33 Dormant account

    Occupation:
    unemployed
    Location:
    Argentina Buenos aires
    Well i cant said anything about vegas regal than THANKS,they are the best rival casino,and i received the best treatment in my life,i cashout sometime freechips without problem,they were kind with me,i guess that you must do something wrong like to have 2 accounts with them
     
    1 person likes this.
  6. Jan 28, 2010
  7. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I have cashed out a few times at Vegas Regal on ND promos and agree they are among some of the best out there and Nicolas Johnson is a darn good Rep also imo:thumbsup:..............laurie
     
    1 person likes this.
  8. Jan 28, 2010
  9. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Just send a message to the Rep. Nicholas Johnson. If there is something that can be fixed he can do it. They are #1 in Customer Service IMHO of all Rivals.:thumbsup:
     
    1 person likes this.
  10. Jan 29, 2010
  11. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    @ Everyone,
    Thanks for the kind words... you got me blusshin'

    @catcat941
    I'm finding out what is going on. I will post and PM you as soon as I get confirmation of the exact situation.
     
  12. Jan 29, 2010
  13. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Thank you Vegas Regal for making my day on that free $10.00 chip today the wr was $1000.00 and I made it.with a max cash out of $60.
    I needed a lift today because my foot was killing me (Surgery on the foot last week) and playing took my mind off it.
    ~T~

     
    2 people like this.
  14. Jan 30, 2010
  15. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    Hi Guys and Gals,

    This is just a quick note to say the player will be paid. The exact situation will be explained in my next post. I just want to confirm with a more official statement. :thumbsup:

    Kind Regards,
    Nicolas Johnson
     
    2 people like this.
  16. Jan 31, 2010
  17. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    Hi Gang,

    What happened is we no longer take players from Israel. That is why this player's account was locked. We will be sending the player the money owed via our own corporate account, since our processor no longer will process for Israel.

    I will be informing our affiliates of this change today. I was not aware of this situation until this complaint came up. I will also be going over our other Israeli player accounts to make sure there aren't other similar situations. I apologize for the confusion and delay in reply.

    Kind Regards,
    Nicolas Johnson
    Regal Affiliates Manager
     
    1 person likes this.
  18. Jan 31, 2010
  19. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    So.....you won't accept Canadian players, and now you no longer accept Israelis.

    Yet you have no problem whatsoever playing with fire and the US Department of Justice.

    [strike]Is this because of blatant greed, or are you just bigots?[/strike]
     
    Last edited by a moderator: Jan 31, 2010
  20. Jan 31, 2010
  21. catcat941

    catcat941 catcat

    Occupation:
    freelance
    Location:
    sofia
    Nickolas started on fixing the issue with Regal

    guys Mr nikolas doing his best right now to fi the thing with the casino ,

    i hope to post soon a solved issue when he completes his work :thumbsup:
     
  22. Jan 31, 2010
  23. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    I'm sure it has something to do with gay marriage. :rolleyes:
     
  24. Jan 31, 2010
  25. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    :eek: :what:

    Why are you insulting me? :confused: Did I hurt or offend you in some way? :eek2:

    I'm an honest businessman. We run an honest business and we provide a high quality service. If you look us up on this forum, or anywhere, you can confirm this. We are NOT bigots and we are NOT greedy. Our customers never call us greedy, on the contrary. In fact, this thread is about a no-deposit free chip cash out. Which we will honer, like the huge number of free chip cash outs we process every month. :yahoo:

    We do our best to take all customers. If certain territorial exceptions have to be made, this does not mean we are 'bigots' or 'greedy'. Now please lets keep this thread on topic and refrain from hurling insults. :thumbsup:

    Kind Regards,
    Nicolas Johnson
    Vegas Regal Casino
    and Regal Affiliates Rep.
     
    16 people like this.
  26. Jan 31, 2010
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Completely inappropriate comment Roanan.

    You should apologise to Nicolas ASAP for being so rude.

    Im not sure whats up with you lately, but IMO you need to calm down a bit.
     
    6 people like this.
  28. Jan 31, 2010
  29. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Roanan, with all due respect, I think you need to take a chill pill. Seriously. You slam every single rep that comes here, lately.

    I've respected your posts for the most part, but you're going wayyyyyyyyyyyyy too far with these attacks. If you would have read into Nicolas' post, you would see that it is Vegas Regal's PROCESSOR that is no longer accepting transactions for those living in Israel....and therefore, it seems that it is out of the casino's hands.

    Give the guy a break. "Don't shoot the messenger."

    ps: since you obviously skimmed over his post and missed it, here it is again:

     
    3 people like this.
  30. Jan 31, 2010
  31. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    I believe everyone has the right to comment on a forum...but this is rude and inflammatory. Nicholas does not deserve this..it was the PROCESSOR. What would you like them to do? You need to apologize and read the entire post before going off the deep end. We need to keep the Reps. we have rather than chasing them away.
     
    3 people like this.
  32. Jan 31, 2010
  33. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    This is not the first time I have asked the question, nor is it the first time a Rival rep has chosen to avoid it:

    Why do you allow American players, knowing full well that doing so will expose you to facing time in a federal prison if you ever set foot on US soil, but you have barred Canadians, and now Israelis?

    So you can choose to continue to ignore the question and I will simply draw my own conclusions.
     
  34. Jan 31, 2010
  35. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Wow.....how arrogant can you get!

    You didnt even address the fact that you insulted someone for no reason, let alone apologise.

    Amazing.
     
    2 people like this.
  36. Jan 31, 2010
  37. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    I didn't insult anyone, I insulted Rival.

    What would you like me to do? Load their web page and apologize to my monitor? :rolleyes:
     
  38. Jan 31, 2010
  39. bb1webs

    bb1webs Webmaster

    Occupation:
    gambling portal webmaster
    Location:
    BondedCasinos.com
    Hi all,

    R,

    They cannot cater to those in Israel due to no way to transfer funds (Processor). That is in no way a racist act.

    As to their choices about serving Canada and the States, I think its due to their location that they don't serve Canada and as for the states, I applaud their not bowing to entities to which they owe no explanations.
     
    3 people like this.

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