Rival Vegasregal denied 50 casheen

catcat941

catcat
Joined
Apr 1, 2006
Location
sofia
After completing a wagering of nodepo small bonus , i recieve locked account
"
Following up on your email.

Due to the fact that your account has been locked, your withdrawal has been denied and your winnings are void.

The casino reserves the right to refuse membership in the casino to any applicant or to suspend an existing member's playing privileges without notice or cause at The casino's sole discretion.

Sincerely,

Vegas Regal Casino Customer Support

"
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
Well i cant said anything about vegas regal than THANKS,they are the best rival casino,and i received the best treatment in my life,i cashout sometime freechips without problem,they were kind with me,i guess that you must do something wrong like to have 2 accounts with them
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I have cashed out a few times at Vegas Regal on ND promos and agree they are among some of the best out there and Nicolas Johnson is a darn good Rep also imo:thumbsup:..............laurie
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
Just send a message to the Rep. Nicholas Johnson. If there is something that can be fixed he can do it. They are #1 in Customer Service IMHO of all Rivals.:thumbsup:
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
@ Everyone,
Thanks for the kind words... you got me blusshin'

@catcat941
I'm finding out what is going on. I will post and PM you as soon as I get confirmation of the exact situation.
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
Thank you Vegas Regal for making my day on that free $10.00 chip today the wr was $1000.00 and I made it.with a max cash out of $60.
I needed a lift today because my foot was killing me (Surgery on the foot last week) and playing took my mind off it.
~T~

Vegas Regal CasinoCashier and Control Panel
You have pending withdrawals that can be reversed instead of depositing. You must reverse your pending withdrawals before being able to deposit.
Deposit using a reversed withdrawal
You are seeing this message because you have requested a withdrawal which is currently pending.
Once you have no withdrawals that can be reversed, you will be able to deposit using normal methods.
Please note: You may still claim your Comp Points at any time.

Note: Withdrawals take 2-5 days to process. Withdrawals can be reversed for the first 24 hours.

Any withdrawals listed below may be reversed and refunded back to your account.

Withdrawal of 60 USD requested on Jan 28, 2010 at 12:21.


Transaction 1612111111
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
Hi Guys and Gals,

This is just a quick note to say the player will be paid. The exact situation will be explained in my next post. I just want to confirm with a more official statement. :thumbsup:

Kind Regards,
Nicolas Johnson
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
Hi Gang,

What happened is we no longer take players from Israel. That is why this player's account was locked. We will be sending the player the money owed via our own corporate account, since our processor no longer will process for Israel.

I will be informing our affiliates of this change today. I was not aware of this situation until this complaint came up. I will also be going over our other Israeli player accounts to make sure there aren't other similar situations. I apologize for the confusion and delay in reply.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
 

Roanan

Banned User - abusive flamming - misogynist
Joined
Oct 6, 2009
Location
Langley, BC...in Canada, eh?
Hi Gang,

What happened is we no longer take players from Israel. That is why this player's account was locked. We will be sending the player the money owed via our own corporate account, since our processor no longer will process for Israel.

I will be informing our affiliates of this change today. I was not aware of this situation until this complaint came up. I will also be going over our other Israeli player accounts to make sure there aren't other similar situations. I apologize for the confusion and delay in reply.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

So.....you won't accept Canadian players, and now you no longer accept Israelis.

Yet you have no problem whatsoever playing with fire and the US Department of Justice.

[strike]Is this because of blatant greed, or are you just bigots?[/strike]
 
Last edited by a moderator:

catcat941

catcat
Joined
Apr 1, 2006
Location
sofia
Nickolas started on fixing the issue with Regal

guys Mr nikolas doing his best right now to fi the thing with the casino ,

i hope to post soon a solved issue when he completes his work :thumbsup:
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
So.....you won't accept Canadian players, and now you no longer accept Israelis.

Yet you have no problem whatsoever playing with fire and the US Department of Justice.

Is this because of blatant greed, or are you just bigots?

I'm sure it has something to do with gay marriage. :rolleyes:
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
So.....you won't accept Canadian players, and now you no longer accept Israelis.

Yet you have no problem whatsoever playing with fire and the US Department of Justice.

Is this because of blatant greed, or are you just bigots?

:eek: :what:

Why are you insulting me? :confused: Did I hurt or offend you in some way? :eek2:

I'm an honest businessman. We run an honest business and we provide a high quality service. If you look us up on this forum, or anywhere, you can confirm this. We are NOT bigots and we are NOT greedy. Our customers never call us greedy, on the contrary. In fact, this thread is about a no-deposit free chip cash out. Which we will honer, like the huge number of free chip cash outs we process every month. :yahoo:

We do our best to take all customers. If certain territorial exceptions have to be made, this does not mean we are 'bigots' or 'greedy'. Now please lets keep this thread on topic and refrain from hurling insults. :thumbsup:

Kind Regards,
Nicolas Johnson
Vegas Regal Casino
and Regal Affiliates Rep.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
So.....you won't accept Canadian players, and now you no longer accept Israelis.

Yet you have no problem whatsoever playing with fire and the US Department of Justice.

Is this because of blatant greed, or are you just bigots?

Completely inappropriate comment Roanan.

You should apologise to Nicolas ASAP for being so rude.

Im not sure whats up with you lately, but IMO you need to calm down a bit.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
So.....you won't accept Canadian players, and now you no longer accept Israelis.

Yet you have no problem whatsoever playing with fire and the US Department of Justice.

Is this because of blatant greed, or are you just bigots?

Roanan, with all due respect, I think you need to take a chill pill. Seriously. You slam every single rep that comes here, lately.

I've respected your posts for the most part, but you're going wayyyyyyyyyyyyy too far with these attacks. If you would have read into Nicolas' post, you would see that it is Vegas Regal's PROCESSOR that is no longer accepting transactions for those living in Israel....and therefore, it seems that it is out of the casino's hands.

Give the guy a break. "Don't shoot the messenger."

ps: since you obviously skimmed over his post and missed it, here it is again:

since our processor no longer will process for Israel.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
So.....you won't accept Canadian players, and now you no longer accept Israelis.

Yet you have no problem whatsoever playing with fire and the US Department of Justice.

Is this because of blatant greed, or are you just bigots?

I believe everyone has the right to comment on a forum...but this is rude and inflammatory. Nicholas does not deserve this..it was the PROCESSOR. What would you like them to do? You need to apologize and read the entire post before going off the deep end. We need to keep the Reps. we have rather than chasing them away.
 

Roanan

Banned User - abusive flamming - misogynist
Joined
Oct 6, 2009
Location
Langley, BC...in Canada, eh?
:eek: :what:

Why are you insulting me? :confused: Did I hurt or offend you in some way? :eek2:

I'm an honest businessman. We run an honest business and we provide a high quality service. If you look us up on this forum, or anywhere, you can confirm this. We are NOT bigots and WE are not greedy. Our customers never call us greedy, on the contrary. In fact, this thread is about a no-deposit free chip cash out. Which we will honer, like the huge number of free chip cash outs we process every month. :yahoo:

We do our best to take all customers. If certain territorial exceptions have to be made, this does not mean we are 'bigots' or 'greedy'. Now please lets keep this thread on topic and refrain from hurling gratuitous insults. :thumbsup:

Kind Regards,
Nicolas Johnson
Vegas Regal Casino
and Regal Affiliates Rep.

This is not the first time I have asked the question, nor is it the first time a Rival rep has chosen to avoid it:

Why do you allow American players, knowing full well that doing so will expose you to facing time in a federal prison if you ever set foot on US soil, but you have barred Canadians, and now Israelis?

So you can choose to continue to ignore the question and I will simply draw my own conclusions.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
This is not the first time I have asked the question, nor is it the first time a Rival rep has chosen to avoid it:

Why do you allow American players, knowing full well that doing so will expose you to facing time in a federal prison if you ever set foot on US soil, but you have barred Canadians, and now Israelis?

So you can choose to continue to ignore the question and I will simply draw my own conclusions.
Wow.....how arrogant can you get!

You didnt even address the fact that you insulted someone for no reason, let alone apologise.

Amazing.
 

bb1webs

Webmaster
Joined
Apr 4, 2005
Location
BondedCasinos.com
Hi all,

R,

They cannot cater to those in Israel due to no way to transfer funds (Processor). That is in no way a racist act.

As to their choices about serving Canada and the States, I think its due to their location that they don't serve Canada and as for the states, I applaud their not bowing to entities to which they owe no explanations.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I didn't insult anyone, I insulted Rival.

What would you like me to do? Load their web page and apologize to my monitor? :rolleyes:

So bitch about Rivals, not a good Rep who is doing his job and a damned good one at that and getting his player paid, you really have become a real ass lately Roanan, you need to chill out and quit being a pecker head imo........laurie
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
This is not the first time I have asked the question, nor is it the first time a Rival rep has chosen to avoid it:

Why do you allow American players, knowing full well that doing so will expose you to facing time in a federal prison if you ever set foot on US soil, but you have barred Canadians, and now Israelis?

So you can choose to continue to ignore the question and I will simply draw my own conclusions.

So instead of contacting me via PM about a sensitive subject, to which I would have replied, you decide to simply insult me and through hideous accusations around? This is NOT good behavior Sir.

I didn't insult anyone, I insulted Rival.

What would you like me to do? Load their web page and apologize to my monitor? :rolleyes:

You most certainly did. You quoted my post and then said

So.....you won't accept Canadian players, and now you no longer accept Israelis.

Yet you have no problem whatsoever playing with fire and the US Department of Justice.

Is this because of blatant greed, or are you just bigots?

It is a shame you verbally abuse me for no reason and can't even see what you do.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
In November/December of 2008, there was a lawsuit filed against Rival/Black Chip/Gaming Solutions/Unified Support Systems/6300511 Canada Inc., of which the principals of the company(ies), are four Canadian residents. The lawsuit was for breach of contract in the amount of approximately $460,000. It was within a month or two after this that Rival decided to stop taking Canadian players....probably fearing that any proceeds gained from the CDN market would be up for grabs should they lose the suit. Who knows with them....I put them in about the same group (or close to it) as Virtual.

Oh...and after the stupid fiasco they tried to pull with the One Million Reels B.C. progressive jackpot, someone supposedly legitimately won it a week or two later....and voila!!! Lawsuit go bye bye.

But that's Rival, and has nothing to do with Nicholas personally...not that I know of. He is a good rep on the forum...but it's just so sad that he has to work for an outfit like Rival...with their database of "bonus abusers" (translated anyone who has ever won at any Rival) and their white label business model.

Not really fair to hold him responsible for the sins of the owners. He's an employee.

Roanan, if you'd like a copy of the lawsuit...PM me an email addy. It's pretty interesting reading.
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
In November/December of 2008, there was a lawsuit filed against Rival/Black Chip/Gaming Solutions/Unified Support Systems/6300511 Canada Inc., of which the principals of the company(ies), are four Canadian residents. The lawsuit was for breach of contract in the amount of approximately $460,000. It was within a month or two after this that Rival decided to stop taking Canadian players....probably fearing that any proceeds gained from the CDN market would be up for grabs should they lose the suit. Who knows with them....I put them in about the same group (or close to it) as Virtual.

Oh...and after the stupid fiasco they tried to pull with the One Million Reels B.C. progressive jackpot, someone supposedly legitimately won it a week or two later....and voila!!! Lawsuit go bye bye.

But that's Rival, and has nothing to do with Nicholas personally...not that I know of. He is a good rep on the forum...but it's just so sad that he has to work for an outfit like Rival...with their database of "bonus abusers" (translated anyone who has ever won at any Rival) and their white label business model.

Not really fair to hold him responsible for the sins of the owners. He's an employee.

Roanan, if you'd like a copy of the lawsuit...PM me an email addy. It's pretty interesting reading.



Hi Pinababy69,

I'm not taking what you are saying personally, but I have to ask.

Don't you think classifying us in the same group as a known rogue a bit much?

We pay all our players, every time, on time. We also don't use the Rival Database of bonus abusers. We don't allow bonus play on progressives so that makes Vegas Regal Casino progressive jackpot issue-free.

Our bonuses are also fair (our sign up is 300% cashable bonus, no max cashout, 30x playthrough). Our odds are fair. Our software is tested. We run constant bonuses that our players love. We respond to forums. We listen to players and make changes based on it.

I think it is unfair to lump all Rival casinos together just as it would be unfair to lump all RTG casinos together. We aim to have an unblemished track record, and so far we have maintained that. To put us in the same group as proven and unreformed rogues is unfair.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi Pinababy69,

I'm not taking what you are saying personally, but I have to ask.

Don't you think classifying us in the same group as a known rogue a bit much?

We pay all our players, every time, on time. We also don't use the Rival Database of bonus abusers. We don't allow bonus play on progressives so that makes Vegas Regal Casino progressive jackpot issue-free.

Our bonuses are also fair (our sign up is 300% cashable bonus, no max cashout, 30x playthrough). Our odds are fair. Our software is tested. We run constant bonuses that our players love. We respond to forums. We listen to players and make changes based on it.

I think it is unfair to lump all Rival casinos together just as it would be unfair to lump all RTG casinos together. We aim to have an unblemished track record, and so far we have maintained that. To put us in the same group as proven and unreformed rogues is unfair.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

That's my opinion Nicholas....sorry. But again, I'll say that I think you are a very good rep here. And I think you do an outstanding job, given the circumstances.

Did you ever get the bosses to agree to pay out progressives in a lump sum, as they should be? Because to say that progresssives aren't an issue, doesn't really cut it...if you dole out a progressive win in payments of 4K a week or whatever your limits are. There is NO reason in the world that a progressive shouldn't be paid all at once. It doesn't come from the parent company and/or the casino in question. It SHOULD come from a fund that keeps those progressive donations entirely separate. When it's won, it should be paid.

Nothing personal at all Nicholas...I think you're great. I just hate the company you work for..and think they are about as dishonest as they come.

I get your point re: RTG's/rogues. IF I were to ever play at a Rival again, I'd have to say that the only one(s) who would ever get my business would be Slotocash (which has been confirmed to be independently owned), and perhaps yours...and that would be solely down to you. However, if your operation is a "white label" of the Bonne Chance/Silverstone group...then even you'd be out of the running....as I would refuse to give them a cent of my money. JMO...and nothing you should take personally.
 
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