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Rival Security Documents request-does anyone know why..

Discussion in 'Casino Complaints - Non-Bonus Issues' started by dcpam39, Mar 8, 2010.

    Mar 8, 2010
  1. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    East Coast
    Why do we have to provide a new set of security documents with each Rival casino? Isn't the back end security operations that determines fraud and player ratings, the same back end that reviews the security documents for each of the Rival casinos? I was asked a couple of weeks ago to provide this data for Fortune Reel, when i had provided a couple weeks prior to another Rival. I am tired of sending my data multiple times, and I am sure for those who don't have access to a scanner--or saved documents, it can be costly.

    I have asked this question of customer service, without a response. Perhaps a rival rep can answer my aforementioned question.

    1 person likes this.
  2. Mar 8, 2010
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    Perhaps it is to perpetuate the "myth" that there really is no "big brother" central database, and that each Rival casino is a separate entity:rolleyes:

    Come on Rival, give it up:p

    We players on here all know this "big brother" database is FACT, so you can give up the pretence that there is any need to supply separate sets of documents for each *ahem* "independent" Rival casino.

    Apart from the inconvenience, it is an UNNECESSARY additional risk, why send sensitive data MULTIPLE times, when it only needs to be sent ONCE. 50x a small risk (data going astray) becomes a MUCH BIGGER risk. Given the extraodinary incompetence demonstrated time and time again by the centralised support operation they should be looking to MINIMISE risk, not MAXIMISING it!
    5 people like this.
  4. Mar 9, 2010
  5. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    brain stergeon
    Up a Tree
    They ask for these things time and time again because, as they always seem to quote
    not quite sure what protection they are on about as VWM says the risk factor surely goes up when sending them multiple times.
    just sounds like stalling to me
  6. Mar 9, 2010
  7. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    East Coast
    Wonder why no one from Rival has responded. They should have no problem explaining their security philosophy and practices.
  8. Mar 9, 2010
  9. Nifty29

    Nifty29 Dormant account

    Turn right, then right. then right again
    Spot on.
  10. Mar 9, 2010
  11. Mousey

    Mousey Ueber Meister Mouse

    Pencil Pusher
    Not to detour the thread, but a similar situation is happening at all Club World Casinos, too. Every time I sign up at one, they want the same docs I just sent to them for another of their casinos. I sign up with the same user name, same address, same email, but they still want docs. This is bordering on ridiculous.

    Rival casinos are the worst as they wait until you cash out... and if you don't hassle them about what's holding up the WD, they will wait days and days before sending the 'oh, didn't you know? we need ID docs'. Then a few more days for 'processing and approval', then the obligatory 5 business days before they press the button and send your money to your ewallet.

    So there's my financial and personal information flowing to and fro on the internet (unencrypted) for any Tom, Dick or Harry to sniff. Not counting the number of casino employees who have access to said info.....
  12. Mar 9, 2010
  13. lnspin

    lnspin Senior Member webmeister

    Webmaster - Mygamblinglife.com
    Might be a good business for someone to get into. A central database, where once your verified your given a code number and it can be used at any online casino so documents will not have to be sent every single time.
    3 people like this.

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