Announcement Rival Powered White Labels

Well, dicked around again. :rolleyes:

Dear Tropica, can you from now on be honest about bonus banned players?

I have asked live chat and used email support many times earlier about my bonus ban at Rival white labels.

IF a rep here tells me this:



And I earlier read that another swedish member can ask for bonuses and receive it, I can read answers from your support like this:

Me:

To really push it I asked for a deposit bonus, this was the answer many hours later:



This means that you blame my ban on where I live, but we have seen that another swedish player can receive bonuses, which means that I am banned twice.
You also said that your support would be able to assist. They couldn't, they gave me the wrong answer.

The simple answer is that I AM BONUS BANNED! Period!

You tell me that this is not the place for these requests, well, you tell me who and where someone from Tropica can be honest and tell me that I am bonus banned?

Hi Maphesto,

Support was correct in the advice they provided. You live in Sweden and therefore are exempt from receiving bonuses.

Vinylweatherman posted earlier that we should set up offers based on loyalty. We already have this in place and loyal customers living in restricted countries do receive bonuses. Tirilej had a relationship with Tropica via this forum and was granted cashback because of her deposits. Management review each player on merit and if they feel a player should receive bonuses, then bonuses are granted.

We are also one of the few casinos that still allow most players bonuses even if they are Globally Bonus Banned, albeit with higher wagering requirements, but still affording these players an opportunity to enjoy the casino games using bonus cash.

In a nutshell: if you qualify for bonuses, you will receive them. If you don't, then you need to build up loyalty first.

Regards,
Tropica
 
Hi all,

It seems this thread has wandered way off course. I initiated this thread in the "Announcement" section because I was announcing removing Rival white labels from the Not Recommended section at Casinomeister. In my absence, this thread has gone around the block a few times ending up with why Maphesto isn't getting bonuses. :rolleyes:

If bonuses are a necessity for you to play, and they don't want to give you one, then move on and throw your money away elsewhere. Don't beat up an i-Gaming rep because you've been bonus banned. Thanks!

Should I split this thread, or are we done here?
 
Move on Maphesto.

Tropica casino didn't pay out on bonuses in the past and it's just as likely they wont in the future.

We see this form all the time here at CM. If you can receive bonuses at Slots Capital, take them up on it.
 
Move on Maphesto.

Tropica casino didn't pay out on bonuses in the past and it's just as likely they wont in the future.

We see this form all the time here at CM. If you can receive bonuses at Slots Capital, take them up on it.

That is a bit of cheap shot Lookaway. If we have not paid someone, it has always been with a valid reason. We pride ourselves on been fair. As mentioned above, we even allow most players who have been bonus banned by Rival to have bonuses at Tropica.

If you have been not been paid by us, PM me and I will gladly look into it. If you should have been paid, I will arrange it. If not, then you will already know the reason/s why.

We have had several posts about Tropica the past year and the only posts I can find have been product improvement related.

Regards,
Tropica
 
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Hi all,

It seems this thread has wandered way off course. I initiated this thread in the "Announcement" section because I was announcing removing Rival white labels from the Not Recommended section at Casinomeister. In my absence, this thread has gone around the block a few times ending up with why Maphesto isn't getting bonuses. :rolleyes:

If bonuses are a necessity for you to play, and they don't want to give you one, then move on and throw your money away elsewhere. Don't beat up an i-Gaming rep because you've been bonus banned. Thanks!

Should I split this thread, or are we done here?

Hi there Bryan,

A lot of good has come out of this thread, but I think it has now run its course. We have had several ideas from the members here, all of which have been briefed to Rival. If members here wish to continue posting, then new threads or PMs would be welcome :cheers:

Regards,
Tropica
 
Thumbs up for Tropica to be all ear and helpful!

Its great to see a Rival casino starting to listen very well especially Tropica. Well done Tropica! I am glad you have decided to show up after all. I hope that it stay that way and continue to be a good casino and show us that a white label casino can become non white label and move on to non accredited then if doing well it will keep heading into accredited it would be great. There is no point to see Rival staying in sad state of white label/not recommended list. Some players do like Rival for some reason. I can understand about bonus banned. Thats the rules they have made and there is not much you can do. If you are being good loyal to them they may give you bonus later time thats the only way it can happen. But really you don't have to play with bonus all the time though. You still win money if you play without bonus so there is not much difference. Bonus is just nice addition to it to allow you to play more but you still require playthrough which is normal really takes you longer to achieve it then withdraw it at a later time. Its up to them depends on their preference though. I do hope that soon in future that Rival can join other group in accredited casino with microgaming, RTG, NetE, etc that would be great to see it.
 
Hi all,

It seems this thread has wandered way off course. I initiated this thread in the "Announcement" section because I was announcing removing Rival white labels from the Not Recommended section at Casinomeister. In my absence, this thread has gone around the block a few times ending up with why Maphesto isn't getting bonuses. :rolleyes:

If bonuses are a necessity for you to play, and they don't want to give you one, then move on and throw your money away elsewhere. Don't beat up an i-Gaming rep because you've been bonus banned. Thanks!

Should I split this thread, or are we done here?

Bryan - I vote you split the thread. From past experience it takes a lot before we are truly "DONE" with a derailed topic.

IMO

Diane
 
Hi all,

It seems this thread has wandered way off course. I initiated this thread in the "Announcement" section because I was announcing removing Rival white labels from the Not Recommended section at Casinomeister. In my absence, this thread has gone around the block a few times ending up with why Maphesto isn't getting bonuses. :rolleyes:

If bonuses are a necessity for you to play, and they don't want to give you one, then move on and throw your money away elsewhere. Don't beat up an i-Gaming rep because you've been bonus banned. Thanks!

Should I split this thread, or are we done here?

Maybe split off the Tropica/Rival technical conversation?

I'd still be interested to read of any recent personal experiences with white labels. (My recent experiences with 2 'independent' Rivals were not 'fun'.) Do they delay payments? How's customer service?
 

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