RIVAL...Linked account??? (Slots Capital / Tropica)

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Hey Guys,

i asked TROPICA why from one day to another i have very strict bonuses in there. (I know that a bonus is a "gift" and nothing else, we don't need to go into that discussion).

TROPICA told me then that's because RIVAL thinks i have a linked account...??

Anyone experienced that before? What does it mean exactly.

I have 3 accounts at RIVAL casinos. SUPERIOR (haven't played for ages), SLOTS CAPITAL and TROPICA. All with the same username. WHAT IS LINKED????

A GUESS:
Also my Mom has an account. (She has another address, another phone number, another credit card)... Is it not allowed that my mom who lives in another town also plays at a RIVAL casino? BTW: She plays at SLOTS CAPITAL.
Or is it the problem that i was logged in on her computer with my account once?

I just hope that i don't have to agree in the end with all the people that have warned me of these RIVAL practices...

PS: I want to mention that the TROPICA Rep has been really helpful so far and i hope we get the situation solved.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
That would be my guess. Logging on 2 different accounts from the same computer/IP is a big no no with most casinos, especially when bonuses are involved.

Ah really?? Oh shit i didn't know that :( Me and some friends used to play with our own accounts a couple of casinos on the same computer (Mr. Green, ...) because sometimes it's fun to hang out with a couple of friends and each one plays a bit with their account, of course it's the same ip then... BUT WHAT IS THE PROBLEM WITH THAT? I never had troubles before, only now at RIVAL as it looks...

So do i now have to afraid that i will get paid in the future at RIVAL casinos?

Because if that is the case i will immediately close all rival accounts and call my mom she should get the money out if slots capital and start playing at another casino...

I always considered myself a very fair and nice player for a casino. I have a negative balance overall, i never used a bonus not in a fair gambling way...

And right now i also already start to feel bad for my friends which asked me for a casino and i always suggested Slots Capital (or Tropica sometimes).

Andre
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I suggest that you close all your accounts at Rival that are not independent. Meaning all accounts at a Rival white label casino.

Slots Capital and other independent ones can decide for themself. Just be straight up if you open another account.

Never let anyone use your computer and never use anyone elses. I have lost $1500 at Da'Vinci that way, and I'm certainly not a freud.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
I suggest that you close all your accounts at Rival that are not independent. Meaning all accounts at a Rival white label casino.

Slots Capital and other independent ones can decide for themself. Just be straight up if you open another account.

Never let anyone use your computer and never use anyone elses. I have lost $1500 at Da'Vinci that way, and I'm certainly not a freud.

Yes, Tropica now brings a bit light into the whole thing... A coworker wanted to try Tropica, and i registered together with him his account on the same machine that i registered mine. (Or probably it wasn't even the same machine, just the same network). I NEVER imagined, that this can be a problem, if the casino see's that these are two indivuduals, not linked together. But yeah now i know. Still, i never had a problem with this in another casino...
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Yes, Tropica now brings a bit light into the whole thing... A coworker wanted to try Tropica, and i registered together with him his account on the same machine that i registered mine. (Or probably it wasn't even the same machine, just the same network). I NEVER imagined, that this can be a problem, if the casino see's that these are two indivuduals, not linked together. But yeah now i know. Still, i never had a problem with this in another casino...

Consider yourself lucky that you didn't learn the hard way after winning something big and having your cashout denied. I don't know about Tropica, but a lot of casinos would refuse payment and lock all "linked" accounts.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
I suggest that you close all your accounts at Rival that are not independent. Meaning all accounts at a Rival white label casino.

Slots Capital and other independent ones can decide for themself. Just be straight up if you open another account.

Never let anyone use your computer and never use anyone elses. I have lost $1500 at Da'Vinci that way, and I'm certainly not a freud.

:p
That made me chuckle dear:)

A fraud would be the term, but i and probably anyone else reading that will get what you meant ^^

On playing at a casino with friends, is usually not a good idea hoff, i know what you mean, that it can be innocent fun to play with friends like that,
however most casinos will not accept it:
Best thing to do is contact chat before you plan to do that.
I myself am very mobile, and play at my casinos with a lot of ip's addresses, i did check at each if this was ok, whilst explaining my situation, and in most cases
it wasn't a problem at all, in some cases, i was told:"as long as noone else on that address has an account at this casino, it's ok"
Hope that helps.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Thank you all. I know also wrote a mesage to Mrs. Sloto, because i played on the same computer than my Mom when i was there on the weekend. And we both have a Slots Capital account.

Let's see how this whole situation ends, but maybe i just close all RIVAL accounts in the end even if i love the software... As i said i played with a couple of friends on the same machine and it never was a problem before RIVAL...

Andre
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Almost all casinos have that rule so be careful.
It's the same that with some casinos you are not allowed to play if you travel somewhere else, even if the person you're visiting doesn't have an account, or you are staying at a hotel.

Always ask before you play anywhere else.

From now on you will always have trouble with your Rival accounts. Stay out of using bonuses and you are at least a little more safe with them.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Ah really?? Oh shit i didn't know that :( Me and some friends used to play with our own accounts a couple of casinos on the same computer (Mr. Green, ...) because sometimes it's fun to hang out with a couple of friends and each one plays a bit with their account, of course it's the same ip then... BUT WHAT IS THE PROBLEM WITH THAT? I never had troubles before, only now at RIVAL as it looks...

So do i now have to afraid that i will get paid in the future at RIVAL casinos?

Because if that is the case i will immediately close all rival accounts and call my mom she should get the money out if slots capital and start playing at another casino...

I always considered myself a very fair and nice player for a casino. I have a negative balance overall, i never used a bonus not in a fair gambling way...

And right now i also already start to feel bad for my friends which asked me for a casino and i always suggested Slots Capital (or Tropica sometimes).

Andre

This can also create "links" in the Rival database. The friends could be YOU just playing on their identities, and as this is a common scam, it looks suspicious once the connections are made. Add to this the fact you use the same username at all three Rivals, and that you have used your Mum's PC to play, where she too has accounts at the same Rival casinos, and you have a whole lot of links between your account and others. This is clearly enough to have Rival place restrictions on your account. The problem for players is that these three operators are marketed as completely separate entities, so having the same username at each should not be something they will collectively find out about. The problem is that ALL Rival casinos link together through this Rival central database, and it tracks activity by a single player across all Rival powered casinos, and issues automated restrictions and bans based on an algorithm that works on all the information pooled from all Rival operators. By default, the restrictions kick in, and it is then up to individual operators to override them on an individual bases.

For players who suffer this, the experience is similar to what they get when playing at a set of sister casinos run by the same group, hence it becomes "obvious" that the so called separate Rival casinos are all really sister casinos from one group. For the most part, this is actually true, but there are some truly independent operators like Slots Capital who just have the central database linked to their back end.

Now Rival have been busted for their marketing lie about all the white label casinos being true separate entities, it is hard for those few true independent operators to convince players that they are NOT part of the white label lie. Their efforts are often wrecked by having the infamous central database interfere with their players' offerings, and then have to explain why their play at an unrelated operator has caused their account to be restricted. As an independent, they shouldn't give a damn whether you won or lost at Tropica, or whether your Mum did, it should be your history with THEM that matters. Worrying about winnings from other casinos is only something sister casinos should be worried about, as they are looking at the players' overall position with the chain as a whole, even if they have been lucky in just one or two skins, and unlucky in the others.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
But do you think cashouts are still safe or should i quit with all RIVALS?

It's so ridicoulous. The rule also is ONE ACCOUNT PER HOUSEHOLD. Now if a co-worker asks me for a casino and because he don't know the whole registration process, we do this together on my work computer, how can that be a problem????

I really don't get it. It's not one household. And i have a notebook with me sometimes, and a pc at work. And sometimes i play on all of these machines, still i never had a problem because of that with a casino and i play for quite a while.

Thanks guys


Almost all casinos have that rule so be careful.
It's the same that with some casinos you are not allowed to play if you travel somewhere else, even if the person you're visiting doesn't have an account, or you are staying at a hotel.

Always ask before you play anywhere else.

From now on you will always have trouble with your Rival accounts. Stay out of using bonuses and you are at least a little more safe with them.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Yeah, but these 3 ACCOUNTS are not linked ones. This is 3 times me. Just at different casinos. And Tropica assured me i can play there even if i was registered at Superior, and Slots Capital assured me that it's fine that i have these other accounts.

My Mom has an own account, own username, other address, other payment method, exactly like my friend. I NEVER played with their accounts, just use the same machine. I'm really worried, really worried, i don't have a big cashout waiting, but i'm just sad because i always thought i'm a fair good player and now the casinos treat me this way? And sorry to say that again. But no other casino had a problem that i played maybe from 2 different machines, or a friend logged in at my machine.

I see that sometimes scam is done this way, but what should i do? I have done nothing, nothing, nothing wrong except suggesting one casino to my mom and one to a coworker... I never played one second with one of their accounts...


This can also create "links" in the Rival database. The friends could be YOU just playing on their identities, and as this is a common scam, it looks suspicious once the connections are made. Add to this the fact you use the same username at all three Rivals, and that you have used your Mum's PC to play, where she too has accounts at the same Rival casinos, and you have a whole lot of links between your account and others. This is clearly enough to have Rival place restrictions on your account. The problem for players is that these three operators are marketed as completely separate entities, so having the same username at each should not be something they will collectively find out about. The problem is that ALL Rival casinos link together through this Rival central database, and it tracks activity by a single player across all Rival powered casinos, and issues automated restrictions and bans based on an algorithm that works on all the information pooled from all Rival operators. By default, the restrictions kick in, and it is then up to individual operators to override them on an individual bases.

For players who suffer this, the experience is similar to what they get when playing at a set of sister casinos run by the same group, hence it becomes "obvious" that the so called separate Rival casinos are all really sister casinos from one group. For the most part, this is actually true, but there are some truly independent operators like Slots Capital who just have the central database linked to their back end.

Now Rival have been busted for their marketing lie about all the white label casinos being true separate entities, it is hard for those few true independent operators to convince players that they are NOT part of the white label lie. Their efforts are often wrecked by having the infamous central database interfere with their players' offerings, and then have to explain why their play at an unrelated operator has caused their account to be restricted. As an independent, they shouldn't give a damn whether you won or lost at Tropica, or whether your Mum did, it should be your history with THEM that matters. Worrying about winnings from other casinos is only something sister casinos should be worried about, as they are looking at the players' overall position with the chain as a whole, even if they have been lucky in just one or two skins, and unlucky in the others.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
I never played one second with one of their accounts...

They don't see who's sitting in front of the computer and playing. Best thing at this point if you don't want to close your accounts is contacting them and explaining your situation. If they agree to keep you as a player, keep a copy of all correspondence you have with them.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
They don't see who's sitting in front of the computer and playing. Best thing at this point if you don't want to close your accounts is contacting them and explaining your situation. If they agree to keep you as a player, keep a copy of all correspondence you have with them.

I get that. I'm now in contact with the Tropica Rep (which is very helpful so far) and i wrote Mrs. Sloto because of the Slots Capital thinkg (My Mom's Account - played on the same machine once). But regarding Slots Capital i haven't had any problems so far, i just want to be sure... :)

Let's see how this situation will be solved... Thanks for all your help...
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
UPDATE

Ok, case at Tropica still open...

But i got an answer from Mrs. Sloto (SLOTS CAPITAL), she assured me that the account of my Mom is not a problem when she will send all requested verification documents before the cashout (as usual). So Slots Capital is not that picky when it comes to playing on the same computer, when it's clear that is not the same person. I'm very happy to hear that, it looks like another proof that an independent Rival is better off...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Ok, case at Tropica still open...

But i got an answer from Mrs. Sloto (SLOTS CAPITAL), she assured me that the account of my Mom is not a problem when she will send all requested verification documents before the cashout (as usual). So Slots Capital is not that picky when it comes to playing on the same computer, when it's clear that is not the same person. I'm very happy to hear that, it looks like another proof that an independent Rival is better off...

In other words, it IS the problem as far as the Rival algorithm is concerned. The problem goes away once your Mum sends in documents, and proves she actually exists. Until your Mum does this, both your accounts are linked, and regarded with the suspicion that this is one person with two accounts.

Now, what if this was not your mum, but some complete stranger, and at some time you had both unwittingly played from the same PC, maybe an internet cafe when on your travels, or even from a laptop via a public WiFi hotspot. You would both be restricted by this algorithm until you had both sent in documentation. Whilst YOU could send it in, how on earth (if you are innocent) could you get the other player to send in theirs to fix a problem with YOUR account.

This has come to light elsewhere, with one player disputing a confiscation being told that if he could get the other players who are linked to him to send in documents to prove they are genuine, he would be paid. Clearly, the ONLY way he could do this is if he is guilty as charged, and controlling all these accounts himself. He would just have to get hold of fake documents. An innocent player would have no chance, mainly because the casino would not give him any contact details for these other players, yet this player was expected to get them to send in their documents in order to get paid. Some of the other players had no money at stake, and had stopped playing, so even if they were contacted by the casino, they would have nothing to gain by complying, and would probably ignore the request as a needless sending of their documents over the internet that is of no benefit to them.

This may also be the problem with the Rival database. These links get created quite innocently. The players can't be told how they created the link, and the only way to have the link dropped by the algorithm is for all players in the chain to send in documents to prove who they are. Unless they withdraw, this may never happen, and an innocent player has to live with a link and cloud of suspicion unless they can persuade the operator to override the central database.

It seems the Rival database can fill up with spurious bad data on innocent players, yet there is no way to appeal bad data and have it investigated and removed at central Rival level. The best that can be done is to get the data overridden by individual operators.

This has seen so many honest players tangled up in a web of suspicion by the Rival database that the reputation of Rival as a whole as plummeted. It didn't help when it emerged that most operators didn't know what they were doing, being just "super affiliates" running a website with an individually branded Rival skin, which lead back to one monster of an operator, Silverstone/Bonne Chance, that ran the actual casino side, along with deposits and payments. It meant that players who had 10 accounts with what they thought were 10 different operators of Rival software, had actually opened 10 accounts at ONE Rival casino via 10 different affiliates. Players would never be allowed to get away with joining All Slots 10 times through 10 different affiliates, and running 10 accounts, but it is clear that this is what they would be doing. With Rival, honest players thought it was OK to join 10 different casinos running Rival software just as joining 10 separate Microgaming or RTG casinos is acceptable. They are thus shocked when Rival starts accusing them of "abuse", restricting their offers, etc, purely because of these 10 accounts with 10 separate Rival operators.

Given that this is the design philosophy behind their central database, it is no surprise that the problem exists even with a truly independent Rival casino that uses the feed from the database to grade players into "classes".

Either Rival should clean up the duff data, or independent operators should use only non Rival databases for risk assessment, such as processor run fraud and chargeback databases. Anything coming from the Rival database should not be acted upon automatically, but reviewed by management to determine whether they should apply the recommended restriction to the flagged account.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
I couldn't agree more!!!!!

With Tropica the case is still open. It was because a co-worker registered at Tropica too. And we both used computers in the same network (not even the same computer, but it's a company network and sometimes after work we play a bit...).

I just think it is really, really dangerous to link accounts automatically like this, as you said, this should be overviewed by the local casino management, because there are a lot of failures with that system.

I'm an IT specialist and if i think about in huge networks with 1000 employees that all go out with 1 IP, they will all be linked together when they play once on their desk. The same way (Only 1 IP goes out) is used now in some modern appartment complex that have a secure, internal network...

Of course it's not the majority, but i just see a problem when the calculation is: 2 different people, same ip = linked accounts!
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
UPDATE TROPICA

Hey everyone,

so there's a little update from my Tropica Case.

First of all: Tropica Support was really FAST and HELPFUL throughout the case, still in the end i think the solution is not totally fair.

I got the bonus restrictions removed, my friend is now bonus restricted. THAT MEANS: RIVAL still believes the accounts are linked, otherwise they would release both accounts from the restrictions.

In the end it's fine with me, it wasn't only about the bonus in the first place, i usually only take small ones anyways, but i'm still pissed because RIVAL thinks i have a linked account which is NOT TRUE.

YES, my friend registered his Tropica Account in the same office then i did, and YES on one specific saturday my friend was over at my house and we had a couple of beers, and he played a bit on his account, and i played a bit on mine.

I get the point, that it's hard to "proof" that these are no linked accounts... But since when someone has to proof that he's innocent? In my understanding of right-and-wrong, i want proof that i have linked accounts.

It's ridicoulous anyways, because if you see bonus usage... I'm not sure if my friend have deposited more now, but a couple of days ago he only took one bonus (the 1777%) , and he still plays with it... What should be my reason to play as my friend? I had this bonus for weeks in my account until i took it...

So long story short... TROPICA was really helpful, but overall the result is not totally satisfying, because it still leaves a player with restrictions, that means RIVAL still believes i have linked accounts, and that is the problem, it's not about the bonuses. I could live playing even without bonuses, but i cannot play in a casino where i have the feeling that the casino operator or software operator in this case do not trust me, i'm sure someday it will get me into trouble, at the latest when i will win big...

Still, thanks everyone for helping me and bringing light into this.

Andre
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I do hope that you have talked to your friend and warned him. If he still plays on his bonus and wants to cash out he will probably be denied if he is still bonusbanned.

I don't think there is one single customer at Rivals that is not banned for one reason or another.
Welcome to the real world:p
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
I do hope that you have talked to your friend and warned him. If he still plays on his bonus and wants to cash out he will probably be denied if he is still bonusbanned.

I don't think there is one single customer at Rivals that is not banned for one reason or another.
Welcome to the real world:p

Thanks for the advice, i'll talk with TROPICA about this. Thank you.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I couldn't agree more!!!!!

With Tropica the case is still open. It was because a co-worker registered at Tropica too. And we both used computers in the same network (not even the same computer, but it's a company network and sometimes after work we play a bit...).

I just think it is really, really dangerous to link accounts automatically like this, as you said, this should be overviewed by the local casino management, because there are a lot of failures with that system.

I'm an IT specialist and if i think about in huge networks with 1000 employees that all go out with 1 IP, they will all be linked together when they play once on their desk. The same way (Only 1 IP goes out) is used now in some modern appartment complex that have a secure, internal network...

Of course it's not the majority, but i just see a problem when the calculation is: 2 different people, same ip = linked accounts!

This is a load of bollocks if Rival STILL believe that IP addresses uniquely identify a specific customer and installation. In your case, your work has a single IP address, but two people on two different machines, but the same IP address, were enough to convict you both of trying to scam the casino. They have done nothing really, merely moved the restriction from your account, perhaps because you complained loudly, and moved it to your co worker who probably has not had anything to complain about. Maybe your co worker should complain even louder, just as you have done, as this will leave little for them to do other than move the restriction back to your account.

The problem is that this link still persists on the Rival database, so every other casino that uses Rival will start off by seeing you and your co worker flagged as potential scammers, and for this you are both pretty much guaranteed to run into trouble.

The problem is even worse in the home. With so many providers using dynamic IP allocation, every player is exposing themselves to the possibility that someone else served by the same IP address pool will also have an account at a Rival casino. If the casinos match, along with you both at least once being tied to the same IP address, the Rival database will link the accounts, and then send this negative flag back to the Rival casinos. Although you may get the operator to override the flag, it will remain forever on the system, waiting to cause further problems.

Perhaps this is why "almost every player" has ended up with some kind of negative flag on the Rival database. Most are surely innocent of doing anything other than they should, and the actual proportion of players deserving of a negative flag is similar to the levels seen with other softwares.

The whole thing has made Rival look "anti player" because they eventually ban all their customers from something. The alternative is to believe that Rival is uniquely a software played by the scammers and fraudsters, and that honest players rarely go near it. There is a danger that this will become true if Rival continue to brand almost every player as an "abuser" of one kind or another. The scammers won't care, they ARE trying to abuse the casinos, and will simply ditch their identity for another "clean" one and try again.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
We'll to be honest, after the registration (as i wrote before) one day we both played at my house on a saturday afternoon, my friend with his account and later myself with mine account, so maybe that was the "trigger". I don't know... But still as you said... With dynamic IP allocation this is crazy... And i mean what else should be the trigger for RIVAL than the ip? How should they know that my friend and myself used one pc? Maybe the software calls home and they see that the same installation got used by two accounts... Still it doesn't make sense for me... I was a really happy, honest, fair Rival player without any bonus abuses etc. And recently about 70-80% of my deposits went to RIVAL casinos, but when they act like this they will scare players away... Even if TROPICA support was always helpful, the problem is at the head of the snake, and that is RIVAL itselfs with the creepy database... Maybe i should have listened to more of the users, everyone predicted me that i will get bonus-banned at white-listed Rivals one day for some reason :-/

At least i have a secure answer from Slots Capital, that i can play on my Mom's computer when i'm over without getting accused of linked accounts... Thank God, or Mrs. Sloto :)

Maybe i'm a bit emotional, but i always tried to be a fair player, and getting accused of something you haven't done makes me really angry, especially because i'm the customer and i spent hundreds of dollars for these casinos!






This is a load of bollocks if Rival STILL believe that IP addresses uniquely identify a specific customer and installation. In your case, your work has a single IP address, but two people on two different machines, but the same IP address, were enough to convict you both of trying to scam the casino. They have done nothing really, merely moved the restriction from your account, perhaps because you complained loudly, and moved it to your co worker who probably has not had anything to complain about. Maybe your co worker should complain even louder, just as you have done, as this will leave little for them to do other than move the restriction back to your account.

The problem is that this link still persists on the Rival database, so every other casino that uses Rival will start off by seeing you and your co worker flagged as potential scammers, and for this you are both pretty much guaranteed to run into trouble.

The problem is even worse in the home. With so many providers using dynamic IP allocation, every player is exposing themselves to the possibility that someone else served by the same IP address pool will also have an account at a Rival casino. If the casinos match, along with you both at least once being tied to the same IP address, the Rival database will link the accounts, and then send this negative flag back to the Rival casinos. Although you may get the operator to override the flag, it will remain forever on the system, waiting to cause further problems.

Perhaps this is why "almost every player" has ended up with some kind of negative flag on the Rival database. Most are surely innocent of doing anything other than they should, and the actual proportion of players deserving of a negative flag is similar to the levels seen with other softwares.

The whole thing has made Rival look "anti player" because they eventually ban all their customers from something. The alternative is to believe that Rival is uniquely a software played by the scammers and fraudsters, and that honest players rarely go near it. There is a danger that this will become true if Rival continue to brand almost every player as an "abuser" of one kind or another. The scammers won't care, they ARE trying to abuse the casinos, and will simply ditch their identity for another "clean" one and try again.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
We'll to be honest, after the registration (as i wrote before) one day we both played at my house on a saturday afternoon, my friend with his account and later myself with mine account, so maybe that was the "trigger". I don't know... But still as you said... With dynamic IP allocation this is crazy... And i mean what else should be the trigger for RIVAL than the ip? How should they know that my friend and myself used one pc? Maybe the software calls home and they see that the same installation got used by two accounts... Still it doesn't make sense for me... I was a really happy, honest, fair Rival player without any bonus abuses etc. And recently about 70-80% of my deposits went to RIVAL casinos, but when they act like this they will scare players away... Even if TROPICA support was always helpful, the problem is at the head of the snake, and that is RIVAL itselfs with the creepy database... Maybe i should have listened to more of the users, everyone predicted me that i will get bonus-banned at white-listed Rivals one day for some reason :-/

At least i have a secure answer from Slots Capital, that i can play on my Mom's computer when i'm over without getting accused of linked accounts... Thank God, or Mrs. Sloto :)

Maybe i'm a bit emotional, but i always tried to be a fair player, and getting accused of something you haven't done makes me really angry, especially because i'm the customer and i spent hundreds of dollars for these casinos!

Good thing for TRULY independent Rival casinos who realise that the "computer isn't always right", and will review what comes out of the Rival database.

In the earlier days of computing, there was this saying "garbage in, garbage out", which meant that even the best software will spew out garbage if fed with bad data. The Rival system fails because it uses an idealised model of the internet, and assumes that every installation can be considered to have a unique IP address, and that players ONLY play alone, like tenagers on their bedroom xbox. Thus, when you and a friend turn up playing from the same IP, and even the same machine, the system regards this alone as highly suspicious, and you can see that Tropica (not a true independent) is not prepared to see that some players genuinely have friends who share an interest in online casinos, and as friends, are likely to trend towards the same venues. As far as they are concerned, either you or your friend is the scammer, hence one or other of you has to have their account restricted. The only leeway they will grant is in which one, and it seems the quietest of the two ends up with the restricted account.

The lesson to learn here is when you find a decent casino, keep it to yourself as far as friends are concerned - you do NOT want them registering and playing at the same place as yourself when they live close to you, or work where you work, and are thus likely to create links between the accounts due to commonalities in how you both connect to the internet.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Good thing for TRULY independent Rival casinos who realise that the "computer isn't always right", and will review what comes out of the Rival database.

In the earlier days of computing, there was this saying "garbage in, garbage out", which meant that even the best software will spew out garbage if fed with bad data. The Rival system fails because it uses an idealised model of the internet, and assumes that every installation can be considered to have a unique IP address, and that players ONLY play alone, like tenagers on their bedroom xbox. Thus, when you and a friend turn up playing from the same IP, and even the same machine, the system regards this alone as highly suspicious, and you can see that Tropica (not a true independent) is not prepared to see that some players genuinely have friends who share an interest in online casinos, and as friends, are likely to trend towards the same venues. As far as they are concerned, either you or your friend is the scammer, hence one or other of you has to have their account restricted. The only leeway they will grant is in which one, and it seems the quietest of the two ends up with the restricted account.

The lesson to learn here is when you find a decent casino, keep it to yourself as far as friends are concerned - you do NOT want them registering and playing at the same place as yourself when they live close to you, or work where you work, and are thus likely to create links between the accounts due to commonalities in how you both connect to the internet.

I totally agree!! Let's see what happens. I'm still in contact with TROPICA Support... I will keep you updated. I can live without playing there, but i couldn't live with the fact that my friend would not be able to cashout, just because i suggested him a casino... I hope that TROPICA will pay him, if he can make it through the bonus... Last time i talked to him he told me that there is a looot wagering to do, because he took the 1777% to get to know the casino better... We'll see... I'm playing so long definitaly only at Slots Capital, just to be sure that there will be no problems...
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
The lesson to learn here is when you find a decent casino, keep it to yourself as far as friends are concerned - you do NOT want them registering and playing at the same place as yourself when they live close to you, or work where you work, and are thus likely to create links between the accounts due to commonalities in how you both connect to the internet.
The bizarre irony here is that most casinos (including the likes of Rival's Slots Capital and Tropica) offer players extra bonuses for referring friends!

To me, if it is a true friend you are referring who maybe hasn't played online before, it is only natural that you might want to show him the casino on your or his computer first, and then help him register an account on that PC. With the Rival system this could easily throw up a red flag and potentially cause problems for both players.

I understand that all casinos obviously need to have security measures in place to avoid "bonus abuse" and fraud, but they also need to have a mechanism to override the system in the case of genuine players like this. I'm not sure if Rival have such a mechanism or not, but if not it's something they should seriously consider IMO.

KK
 
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