Rival Games Glitches

[RobWin]

Also, am I the ONLY webmaster/affiliate here that feels this concern regarding the fairness and reliability of Rival Games? I mean as many webmasters/affiliates that are here at Casinomeister that actively promote Rival Casinos, why is there no other webmaster/affiliates here in this thread?
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Seriously Rob, if you want to get other webmasters involved and concerned here with this 3 day old thread then all you need to do is to mention the words: "Predatory Terms" or "Bundling" or how about "Retroactive", now that one should get some other webmasters/affiliates involved in this issue and a few others even coming out of the woodwork!

Look guys, I'm seriously not banging this drum over several penny's here, there is a much larger issue at stake here that no one at least as far as affiliates go seem to care too much about other than myself as is clear now after this thread has been running for 3 days now and I seem to be the only one that is showing any concern whatsoever regarding these issues at Rival and their constant updates to their software.

I also mean no dis-respect to my other fellow webmasters/affiliates in the affiliate community...BUT...come on guys, you have to know that these issues are constant regarding these ludicrous updates to their software ALL the time...what kind of other games software requires constant daily updates?

Anyone that plays at Rival casinos on a daily basis as I do knows of these constant updates to the software there. I have a very good suspicion of what all of these software updates are truly about as well, as I play there so much I can see the stats and outcomes of each and every session of play there after one of these updates.

And how many other times in the past has one of these so called updates/upgrades affected the games play that we don't know about?

If I am going to be promoting this Rival software and casinos to thousands of website visitors each month then I want to feel damn sure and certain that what I am promoting to these potential players as fair and honest software games is in fact fair and honest!
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[NASHVEGAS]

Nashvegas, who is Mr Retention and what correspondence are you referring too?

John Wright.......Get his permission and you will see all the rogue corrrespondence-------- not that Rival has not shown it true colors throughout this forum a la KK,MOI,even one of your biggest defenders at one time jumped ship or may it appears and many others.

Irish Luck Ring a bell????????

Could you please supply me a list of the wonderful Rival casinos whose terms state Progressives will be paid (cash dollars actually disbursed to the winning player) in full. Better yet, why don't you reveal the total amount of actual cash dollars, not casino credits, on Rival Progressives that has been disbursed to the winning players to present. I can supply the actual amount in total won on Rival Progressives to present.

Apologies for the slight derail and another thread is appropriate if you wish to continue. Not holding my breath though!!

 

[RobWin]

I might as well be.......

Old Attachment (Invalid)

Right now.......oke:

 

[Sloto]

Robwin - I think you have brought up an issue that needed to be addresed and although you are not entirely satisfied with the outcome your posts are of value to us.

Hi NashVegas, I don't think its appropriate for me to be the spokes person for Rival and all individual operators running on Rival software, but I understand from the passion in your post you have unresolved issues that have effected you personally.

The points you have raised from my understanding are in relation to how individual operators conduct their business mainly in respect of jackpots being paid out in full?

Unfortunately I don't have a list of all Rival Powered casinos that pay jackpots in full.

Rival replaced the jackpot won at Irish Luck after a full investigation and correspondence with all operators running Rival software. Although this issue took some time to resolve we were satisfied with the final outcome.

Sloto'Cash do pay out progressive jackpots in full and the last progressive jackpot won at Sloto'Cash was paid out in full to a CM member.

In my post I am referring to the integrity of Rival and not individual operators for whom I cannot comment. Many members are of the understanding that Rival owns most of their casinos, however this is not the case. Operators purchase the rights to use the software, and have the choice to use in-house support and processing services provided by Rival, as offered by many other software providers in this industry. However promotional structure, player issues, affiliate program and casino terms are managed by the individual operator.

My point was and is that Rival stepped up to do the right thing when needed. You could argue that they should enforce all jackpots should be paid out in full but then members can choose to accept or decline the terms of an individual casinos.

All the best

Ms Sloto

 

[Dave]

Okay, okay, Rob -- you have this webmaster's attention!

The original thread title didn't indicate a serious problem -- it seemed like a simple "newbie question" type of thread. Unfortunately, I can't read all the posts here; I have to pick and choose based on the subject lines. Threads with descriptive, attention-grabbing titles get more love from me.

Anyway, as a webmaster, of course this concerns me.

I'd like to know more about the "small software upgrade" that took place on the 30th. What exactly was that about? Why was the upgrade necessary? Details, please.

And why are updates happening so often? This seems unusual to me. Did each update fix something that was wrong with the software?

 

[RobWin]

Okay, okay, Rob -- you have this webmaster's attention!

The original thread title didn't indicate a serious problem -- it seemed like a simple "newbie question" type of thread. Unfortunately, I can't read all the posts here; I have to pick and choose based on the subject lines. Threads with descriptive, attention-grabbing titles get more love from me.

Anyway, as a webmaster, of course this concerns me.

I'd like to know more about the "small software upgrade" that took place on the 30th. What exactly was that about? Why was the upgrade necessary? Details, please.

And why are updates happening so often? This seems unusual to me. Did each update fix something that was wrong with the software?

Thanks for coming in here and commenting Dave, it is very much appreciated!
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[vinylweatherman]

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October! It effected very few players and only users that had a balance of less than $1.00 (they were only alotted one free spin) The problem was fixed within an hour of the upload.

I would like to apologise and kindly ask if you were affected by this error at Sloto'Cash, please PM me with your username and I will credit your account with a loyalty bonus.

All the best

Ms Sloto

Why on earth should there be ANY interaction between these two criteria, such that the amount in a player's account can corrupt the coding that allocates how many free spins are awarded.

Robwin - I think you have brought up an issue that needed to be addresed and although you are not entirely satisfied with the outcome your posts are of value to us.

Hi NashVegas, I don't think its appropriate for me to be the spokes person for Rival and all individual operators running on Rival software, but I understand from the passion in your post you have unresolved issues that have effected you personally.

The points you have raised from my understanding are in relation to how individual operators conduct their business mainly in respect of jackpots being paid out in full?

Unfortunately I don't have a list of all Rival Powered casinos that pay jackpots in full.

Rival replaced the jackpot won at Irish Luck after a full investigation and correspondence with all operators running Rival software. Although this issue took some time to resolve we were satisfied with the final outcome.

Sloto'Cash do pay out progressive jackpots in full and the last progressive jackpot won at Sloto'Cash was paid out in full to a CM member.

In my post I am referring to the integrity of Rival and not individual operators for whom I cannot comment. Many members are of the understanding that Rival owns most of their casinos, however this is not the case. Operators purchase the rights to use the software, and have the choice to use in-house support and processing services provided by Rival, as offered by many other software providers in this industry. However promotional structure, player issues, affiliate program and casino terms are managed by the individual operator.

My point was and is that Rival stepped up to do the right thing when needed. You could argue that they should enforce all jackpots should be paid out in full but then members can choose to accept or decline the terms of an individual casinos.

All the best

Ms Sloto

The reason this is not believed is that winning in ONE Rival casino can affect the eligibility of that player for promotions in OTHER, supposedly INDEPENDENT Rival powered casinos.
Under standard privacy laws, this should be IMPOSSIBLE to legally implement, since what a player won at "Casino A" could NOT be made available to independent "Casino B" to enable it to decide that this player is no longer eligible for promotions.

Let me illustrate with another popular software, and two independent casinos.

In June, I won 51,000 at 32Red (it's in winner screenshots). As far as 32Red are concerned, this is my personal information. They publish the win, as many casinos do, using only first name and initial of last name. Microgaming casinos simply CANNOT find out from their own "back end" that the account I have with them is linked to this big winner at 32Red.

Rival casinos, on the other hand, DO have this facility. Players often complain that after winning, say $1000 at one Rival casino, other Rival casinos drop them like the proverbial "hot potato" from promotions. This is sharing personal information about the player's gambling habits, and outcomes, between supposedly INDEPENDENT operators, and the effects are always NOT in favour of the player.
This has NOTHING WHATSOEVER to do with "fraud", it is about players who engage in LEGITIMATE play.

This very free flow of personal information between ALL Rival casinos is what demonstrates to players that Rival casinos are ultimately in the control of a single operator, even if this is taking place behind the scenes.
It looks like the "independent operators" are really only licencing a "white label" solution, which is pretty much what is being described when you say that operators leave support and payment issues to Rival, and only MARKET their individual "skin".

If Rival were to STOP this flow of personal gaming data between the different skins, players would start to believe they really ARE independent operators.
As far as we know, MOST Rival casinos will simply "toe the company line" when Rival central issue the instruction "ban this player from promotions". These are the Rival casinos almost certainly being run by the same operator. The few Rival casinos that will look into such issues, and often overturn them, are the ones that look like they could be independent operators, but they STILL seem to have a worrying level of detail about players' gaming habits at their competitors.

Other software providers may share data, but this is EXCLUSIVELY for fraud prevention, and under the provisions of the various privacy laws, MUST NOT be used for anything else (such as making marketing decisions, which after all, is EXACTLY what a decision to "bonus ban" is - a marketing decision).

 

[NicolasJohnson]

Hi Guys and Gals,

Wow, sorry I wasn't more communicative and posted something a long the lines of:

We are looking into it, I'll let you guys know as soon as I have an answer, but don't worry we will take care of you.

Anyways, I'll be sure to do that next time. The mistake has been fixed. As stated by slot o cash rep, it only affect very few players since:

• The bug was up for less than 24 hours.
• It only affect the last spin IF there were free spins given.

Just as a time line, I got the message on Sunday, couldn't do anything till Monday, and Monday the issue was fixed. I didn't post until Tuesday because it was fixed after I left, sorry

I'm going to get RobWin credited, and we will have Rival try and look for the exact possible players of ours that could have been affected. If you were affected, please PM me and I will get you credited. :notworthy


Oh and about the side topic of Rival operators, we don't use the system information for Bonus banning any more. We only use it for extreme cases such as charge back fraud.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[RobWin]

Hi Guys and Gals,

Wow, sorry I wasn't more communicative and posted something a long the lines of:



Anyways, I'll be sure to do that next time. The mistake has been fixed. As stated by slot o cash rep, it only affect very few players since:

• The bug was up for less than 24 hours.
• It only affect the last spin IF there were free spins given.

Just as a time line, I got the message on Sunday, couldn't do anything till Monday, and Monday the issue was fixed. I didn't post until Tuesday because it was fixed after I left, sorry

I'm going to get RobWin credited, and we will have Rival try and look for the exact possible players of ours that could have been affected. If you were affected, please PM me and I will get you credited. :notworthy


Oh and about the side topic of Rival operators, we don't use the system information for Bonus banning any more. We only use it for extreme cases such as charge back fraud.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Thanks for the response here Nicolas and I do appreciate that you are going to be crediting me as you say but I really want it to be clear here that this was never about the money but rather about the games system failure and ALL of the constant and continuous updates/upgrades that are always going on with the Rival Software at all of the Rival Casinos.

Transparency regarding these continuous updates/upgrades would certainly be nice if you would be willing to comment on that continuous issue as I and also Dave have asked here.
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[baabaa006]

Hi Guys and Gals,


I'm going to get RobWin credited, and we will have Rival try and look for the exact possible players of ours that could have been affected. If you were affected, please PM me and I will get you credited. :notworthy

I know it's hard to believe, but this happened about 250 times to me.
Any chance of getting compensated.

 

[mojo]

Originally Posted by RobWin
Also, am I the ONLY webmaster/affiliate here that feels this concern regarding the fairness and reliability of Rival Games?

Ok. Here I am too! I swear I didn't see this Rob and thanks for pointing it out.

I am glad to see this has been fixed. However, I believe that there should be a tech person 'on call' at all times at Rival. If something happens on a friday night (or whatever night begins the weekend/holiday there) and players go for two full days with a glitch that could be very serious indeed. Also very costly to players and eventually the casinos. Things like this cause trust issues that could be avoided if someone was available at all times.

I hope this is something Rival will consider.

 

[NicolasJohnson]

Most good IT department heads are 'on call' 24/7/365. This isn't always practical based on time zones/cell phone signal dead zones, etc. But you are right, we should be better able to deal with this more immediately. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[bonustreak]

Thanks for pointing this out Rob and trust me it don't have to see predatory terms to get my attention. I have been very busy and cannot read everything at every forum. This is of course a concern to me as a webmaster and I need to have some answers just like the rest of the crowd here.

To Rival if it was a glitch to just a hand full of people to then why do you need them to send you their id's, it sounded like you had this under control and you knew who all this affected? What have you done to compensate the players? Is there a way to determine what if they were award the free spins they would have won off them? This is unacceptable and we need some serious answers here folks. If I was playing at Harrah's and noticed I was not given the bonus spins do you think think they could get by with some silly song and dance about a software upgrade? Why do you not shut down the casino and have it not accessible during upgrades so things like this do not happen? What are you doing to ensure it never happens again?

Why are good players constantly being bonus banned? Why is it necessary for me a webmaster to pick and choose what Rival is good now to promote to my players? Why are you handing new casinos out like candy when you have these sort of issues and wtf is this about paying half a jackpot out? Good lord of they don't have the capital to pay out wins why the hell are you giving out casino license to these people!!!

 

[paulyt]

This whole situation is a shambles. What's going on at Rival? They couldn't locate their dick with two hands and a map.

I'm going to stop playing at ALL rivals until they stop he constant updates and can assure that every single game is fair and glitch free.

 

[tradition]

Hi all! First, thanks to Robwin to indicate me this thread : i'm new in this forum so i have some difficulties to find all threads about Rival. More, i'm french and sometimes my english knowledge doesn't permit me to understand all you wrote but i do my best

Like some of you already know, i'm the owner of Tradition Casino from Rival software, i'm not manager or employee. My casino is the lastest one launched because we started on 18th october. I read this thread entirelly and i'd like to explain you a part of the problem, even if it seems partially solved.

All members in this thread spoke about constant upgrades and it's true, Rival have had a lot of upgrades since this summer because the software is now translated in french and, believe me, it wasn't easy at all to translate it. We met so many problems, including the jackpots problems currencies... Now, all is nearly fixed.

More, like Slotocash explained it : Rival has had a very good ascension since the last 2 years. Rival was a small soft 2 years ago and is now an important company, launching multi-language casinos. Perhaps Rival grew too fast? I don't want to judge them, i build a strong partnership with them and i do my best to represent efficiently Rival in Europe.

I'd like to tell you that Rival casinos are independant from each other, each online casino from Rival can take his own decision : closing an account, keeping open an account, having different terms, etc. Rival is different from other softwares because it gives you a backend fully configured and extremely hard to manage or change. Other softwares doesn't have the same profile because most part of them permit to setup your business like you want, offering only possibilities that you can parameter like you wish.

If some of you have the illusion that all Rival casinos go in the same direction, it's only because casino owners decide to follow carefully the Rival guidelines already fixed in the backend. I'd like precise that Rival don't give us any explanations on how to change those initials parameters, so the only way for Rival casinos wishing changed them is to make tests about finding the good measure of how working with players. By example, in Tradition Casino, a lot of players told us they were surprise because they could have an account and promotions. It's exactly the proof that we're able to change things, but i recognise it's not easy, so i perfectly understand why most of Rival casino never changed nothing in their backend. Tradition casino is not perfect, but we try to do our best for players.

About the free spins problem, i didn't receive any complaints from players but i'm going to contact the owner from Rival about having a complete feedback about it. Like this, i could contact and compensate players if necesary, and more, my request will help the Sloto and Regal's approach.

Concerning webmasters here, i'd like to tell you that i fully understand your point. Before to launch Tradition casino, i was affiliate during nearly 6 years and i owned the biggest french gambling forum for affiliates, plus a forum for players. My speciality was helping to solve problems between affiliates/affiliates programs and helping players to recover their legitimate winnings or promotions. I fought for this goal for 5 years, and i finally decided to launch my own casino for beeing more efficient though this goal. I chosed Rival because the company is fair and honest, sometimes a bit rigid but Rival gave me proof that they wanted to bring the best to gambling industry. I know that even if i deeply think that Rival is fair, you cannot believe me so easily... I understand webmasters : engagements are not enough, you want to see acts!

So, for players and webmasters, i'm going to act and intervenir with Rival. You can count on me. This is my last word and i keep in touch with you here.

 

[dcpam39]

Hi Guys and Gals,


Oh and about the side topic of Rival operators, we don't use the system information for Bonus banning any more. We only use it for extreme cases such as charge back fraud.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Slight derail---kind of ironic, tradition, vegas regal and sloto have mentioned comments similar to the above regarding the rival back end, and i discover this morning that i have a locked account at these three casinos.

I contacted support and was told that my account was locked for security reasons. My only "crime" as far as i can tell, was that my birthday was this past weekend, i received many rival birthday bonuses (used them all except irish luck, and rockbet) and i cashed out $500 from a birthday bonus (which has yet to be paid). I deposited a few times this weekend without using a bonus offer--and today i am locked out. I have not charged back, changed computers, logged in from a different site, had someone use my account, and i recently sent in verification documents, updating my information.

I am sure that this will get resolved, but in the meantime, threads like this one regarding technical glitches, in addition to the bonus banning, security locks, etc. are reminding me of why i limited my play with rival a year ago.

Pam

 

[NASHVEGAS]

Hi all! First, thanks to Robwin to indicate me this thread : i'm new in this forum so i have some difficulties to find all threads about Rival. More, i'm french and sometimes my english knowledge doesn't permit me to understand all you wrote but i do my best

Like some of you already know, i'm the owner of Tradition Casino from Rival software, i'm not manager or employee. My casino is the lastest one launched because we started on 18th october. I read this thread entirelly and i'd like to explain you a part of the problem, even if it seems partially solved.

All members in this thread spoke about constant upgrades and it's true, Rival have had a lot of upgrades since this summer because the software is now translated in french and, believe me, it wasn't easy at all to translate it. We met so many problems, including the jackpots problems currencies... Now, all is nearly fixed.

More, like Slotocash explained it : Rival has had a very good ascension since the last 2 years. Rival was a small soft 2 years ago and is now an important company, launching multi-language casinos. Perhaps Rival grew too fast? I don't want to judge them, i build a strong partnership with them and i do my best to represent efficiently Rival in Europe.

I'd like to tell you that Rival casinos are independant from each other, each online casino from Rival can take his own decision : closing an account, keeping open an account, having different terms, etc. Rival is different from other softwares because it gives you a backend fully configured and extremely hard to manage or change. Other softwares doesn't have the same profile because most part of them permit to setup your business like you want, offering only possibilities that you can parameter like you wish.

If some of you have the illusion that all Rival casinos go in the same direction, it's only because casino owners decide to follow carefully the Rival guidelines already fixed in the backend. I'd like precise that Rival don't give us any explanations on how to change those initials parameters, so the only way for Rival casinos wishing changed them is to make tests about finding the good measure of how working with players. By example, in Tradition Casino, a lot of players told us they were surprise because they could have an account and promotions. It's exactly the proof that we're able to change things, but i recognise it's not easy, so i perfectly understand why most of Rival casino never changed nothing in their backend. Tradition casino is not perfect, but we try to do our best for players.

About the free spins problem, i didn't receive any complaints from players but i'm going to contact the owner from Rival about having a complete feedback about it. Like this, i could contact and compensate players if necesary, and more, my request will help the Sloto and Regal's approach.

Concerning webmasters here, i'd like to tell you that i fully understand your point. Before to launch Tradition casino, i was affiliate during nearly 6 years and i owned the biggest french gambling forum for affiliates, plus a forum for players. My speciality was helping to solve problems between affiliates/affiliates programs and helping players to recover their legitimate winnings or promotions. I fought for this goal for 5 years, and i finally decided to launch my own casino for beeing more efficient though this goal. I chosed Rival because the company is fair and honest, sometimes a bit rigid but Rival gave me proof that they wanted to bring the best to gambling industry. I know that even if i deeply think that Rival is fair, you cannot believe me so easily... I understand webmasters : engagements are not enough, you want to see acts!

So, for players and webmasters, i'm going to act and intervenir with Rival. You can count on me. This is my last word and i keep in touch with you here.

"If you don't think too good, don't think too much." Ted Williams

 

[vinylweatherman]

Slight derail---kind of ironic, tradition, vegas regal and sloto have mentioned comments similar to the above regarding the rival back end, and i discover this morning that i have a locked account at these three casinos.

I contacted support and was told that my account was locked for security reasons. My only "crime" as far as i can tell, was that my birthday was this past weekend, i received many rival birthday bonuses (used them all except irish luck, and rockbet) and i cashed out $500 from a birthday bonus (which has yet to be paid). I deposited a few times this weekend without using a bonus offer--and today i am locked out. I have not charged back, changed computers, logged in from a different site, had someone use my account, and i recently sent in verification documents, updating my information.

I am sure that this will get resolved, but in the meantime, threads like this one regarding technical glitches, in addition to the bonus banning, security locks, etc. are reminding me of why i limited my play with rival a year ago.

Pam

WTF has this to do with "security". You had a bunch of birthday bonuses (common in the industry), and cashed out $500 from one of them. Now you are a "security risk", yet the ONLY thing you seem to have done was to WIN from a birthday bonus.

This is the kind of "clear signal" to players that "winning isn't tolerated" by Rival's central system, and this case is worse, since the modest $500 win didn't just produce a Rival wide automatic bonus ban, but a SECURITY LOCKDOWN of at least three accounts.

This is what PLAYERS ARE SEEING, and THIS is what MATTERS. Whatever "mistake" is used later by means of apology is not much good, the player has already been accused of doing something "security related", and this is understood to mean that they have sought to defraud the casinos in some way.

I would like to hear how a win at Rival casino A can cause locked accounts not onloy at casino A, but at INDEPENDENT casinos B and C, and WITHOUT there being ANY passing of personal information back from Casino A to Rival central control.

Rival are so secretive about all of this that they won't even tell the OPERATORS how it works. The OPERATORS should bear in mind that THEY can be held liable if the "back end" is breaching privacy laws by passing data back to Rival central control, as well as Rival being liable for MISUSE of received data, and passing it on to other operators for marketing decision making.

It will take one player to make a privacy complaint, and get a ruling in their favour, to blow Rival's central control system out of the water - as they will have to scrap the system, and they probably have not considered having to untangle it from their pre-configured back-ends.
What might happen following such a ruling is that Rival could lose some gaming licences, and be unable to gain others, pending compliance.

 

[NicolasJohnson]

WTF has this to do with "security". You had a bunch of birthday bonuses (common in the industry), and cashed out $500 from one of them. Now you are a "security risk", yet the ONLY thing you seem to have done was to WIN from a birthday bonus.

This is the kind of "clear signal" to players that "winning isn't tolerated" by Rival's central system, and this case is worse, since the modest $500 win didn't just produce a Rival wide automatic bonus ban, but a SECURITY LOCKDOWN of at least three accounts.

This is what PLAYERS ARE SEEING, and THIS is what MATTERS. Whatever "mistake" is used later by means of apology is not much good, the player has already been accused of doing something "security related", and this is understood to mean that they have sought to defraud the casinos in some way.

We don't bonus ban players for winning. We don't even do it for multiple accounts. We don't use the Rival auto ban feature anymore.

I would like to hear how a win at Rival casino A can cause locked accounts not onloy at casino A, but at INDEPENDENT casinos B and C, and WITHOUT there being ANY passing of personal information back from Casino A to Rival central control.

Rival doesn't pass personally identifiable information of players between casinos. We only get to see a message like: Charge Back. Then we look up to see if player has done a charge back at our casino. If not, then we know it is because of some charge back issue at another casino. All warnings are like that, generic.

Rival are so secretive about all of this that they won't even tell the OPERATORS how it works. The OPERATORS should bear in mind that THEY can be held liable if the "back end" is breaching privacy laws by passing data back to Rival central control, as well as Rival being liable for MISUSE of received data, and passing it on to other operators for marketing decision making.

It will take one player to make a privacy complaint, and get a ruling in their favour, to blow Rival's central control system out of the water - as they will have to scrap the system, and they probably have not considered having to untangle it from their pre-configured back-ends.
What might happen following such a ruling is that Rival could lose some gaming licences, and be unable to gain others, pending compliance.

I will remind you that most US land based casinos have central databases of fraud players. If done right, it can help players, not hurt them, as it will only affect fraudulent players. Your complaint about the Rival system being too sensitive is exactly why we do not use the auto banning feature.

We now only use the Rival system for Fraud cases like Charge Backs.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[vinylweatherman]

We don't bonus ban players for winning. We don't even do it for multiple accounts. We don't use the Rival auto ban feature anymore.



Rival doesn't pass personally identifiable information of players between casinos. We only get to see a message like: Charge Back. Then we look up to see if player has done a charge back at our casino. If not, then we know it is because of some charge back issue at another casino. All warnings are like that, generic.



I will remind you that most US land based casinos have central databases of fraud players. If done right, it can help players, not hurt them, as it will only affect fraudulent players. Your complaint about the Rival system being too sensitive is exactly why we do not use the auto banning feature.

We now only use the Rival system for Fraud cases like Charge Backs.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

The problem is that the Rival system is NOT confined merely to fraud. Whilst YOU do not "bonus ban" a player merely for winning, the Rival "back-end" advises you to do this. This clearly IS "personally identifying" information about a player being passed from casino A (where they won with a birthday bonus), on to Casinos B & C. Casinos B & C would NOT be able to implement a "bonus ban" because of a win at casino A UNLESS the information passed down to them "personally identified" the player that had been flagged for "bonus banning". Unless this information passing was due to FRAUD, it is illegal under privacy laws because it allows IDENTIFICATION by an independent operator of the player THEY have on their books as a winning player at one of their competitors, as well as the fact they even PLAY at these competitors.

 

[tradition]

Great news ;-) I had a long discussion with Rival and the problem about free spins happened only during few hours and has been fixed. By example, in Tradition Casino, we have had 5 players having met the problem. All of them will receive free chips for repair the inconvenience.

 

[NASHVEGAS]

We don't bonus ban players for winning. We don't even do it for multiple accounts. We don't use the Rival auto ban feature anymore.



Rival doesn't pass personally identifiable information of players between casinos. We only get to see a message like: Charge Back. Then we look up to see if player has done a charge back at our casino. If not, then we know it is because of some charge back issue at another casino. All warnings are like that, generic.



I will remind you that most US land based casinos have central databases of fraud players. If done right, it can help players, not hurt them, as it will only affect fraudulent players. Your complaint about the Rival system being too sensitive is exactly why we do not use the auto banning feature.

We now only use the Rival system for Fraud cases like Charge Backs.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

WRONG AGAIN.........the Griffin Book was put out of business and into bankruptcy several years ago by LV casino patron attorney Bob Nersesian!!

That said, the Gaming Commisions or similar do maintain a list of undesirables (known cheats and and those with Mob ties for the most part but iirc these lists have very few individuals which is surprising considering). Individual casinos, I am sure maintain their own lists of 86's or similar but at great risk since the casino's are now being held accountable as well as liable for defamation of character or similar offenses by the (CIVIL) Courts et al.......Google Bob Nersesian for more info.

 

[gitalee]

i too have had many issues but not just with sloto every casino latley has had wierd things happen like spin issues and payout issues. And too top it off had not had any exciting wins in over 4 months oh well perhaps i should give up on online casinos