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Rival Casinos Pull Out of Canada

Discussion in 'Casino Industry Discussion' started by AussieDave, Jan 27, 2009.

    Jan 27, 2009
  1. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Hi,

    Just received this:

    Hi Everyone,

    I am writing today to inform you of a change to Casino operations for
    Canadian players at Paradise 8 and Cocoa Casino.

    Beginning February 1st, 2009, Canadian players will not be allowed to
    register new accounts with any Rival powered casino
    . Existing Canadian
    players will not be permitted to deposit in the casino from this point on, and will be ineligible for any bonuses
    .

    Rival executives have made the decision to cease operations with Canadian
    players because of a request from many of their suppliers located in Canada. For various reasons, these suppliers have asked Rival to sever ties with Canadian players and Rival has agreed.

    February 28, 2009 at midnight EST will see all existing Canadian player accounts suspended indefinitely. Players have been urged to use the month of February to complete any wagering on active promotions and withdraw funds from their accounts. Any funds left in their account after February 28th, 2009 will not be cashable and the player will not be allowed to login to their account.

    If you have campaigns running for Paradise 8 / Cocoa Casino that are directed strictly at Canadian players, they will no longer be effective beginning February 1st. Paradise 8 and Cocoa Casino will continue to promote and accept players from the USA and every other country in the world with the same vigor and as always, contact me if you need a banner or would like to set up an exclusive promotion with us.

    If you have any questions at all, please feel free to contact me at This email is not visible to you.. Likewise, if youre at CAP Euro 2009 in London February 1st onward, say hello to our Affiliate Manager Jason who will be attending this event ? Talk to you all very soon!

    Best Regards,

    Jaxon Lam

    Jet Set Marketing Affiliate Management Team
    YYYwww.paradise8.com
    YYYwww.cocoacasino.com
    Reply to: This email is not visible to you.
     
  2. Jan 27, 2009
  3. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Too bad if a Player is currently away or worse not well.

    They have their player details, send them their money.
    Anything other than bonus money is the players money. It's not the casinos choice to keep it!

    IMHO this is stealing and blatant rogue behaviour :mad:


    Cheers
    T
     
    2 people like this.
  4. Jan 27, 2009
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That would be disgraceful and could amount to outright theft imo.

    I wonder whether this withdrawal from Canada (but not the US) has anything to do with the civil claims in a Quebec court against Rival by a Montreal marketing outfit (see Casinomeister News)

    Four Canadian residents were named in that suit as having ownership interests in Rival and its associated companies like Black Chip etc.
     
    1 person likes this.
  6. Jan 27, 2009
  7. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    You can say that again!

    Well the reason for the quick exit is vague at the very least. So at a guess you've probably hit the nail on the head :thumbsup:

    Will you be following this latest news jet?

    Because frankly my concerns lay with the poor players right now.

    Cheers
    T
     
  8. Jan 28, 2009
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Yep - already have, and we will follow it with interest.
     
    1 person likes this.
  10. Jan 28, 2009
  11. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Yep, that was an interesting article and helped me connect some dots. I believe CM has seen it but not sure if he read it.

    Imo, the way they are handling the payments and promotions of their progressive jackpots, is at minimum wrong (not ready to say theft, maybe fraud:mad:).

    I can also unequivocally say that the house edge they represented until late October 2008 in BJ was incorrect (actually for those affected, I'm not sure the house edge can be determined) due to (and the nature of) a/the major software malfunction but Rivals needs to come forward on the subject malfunction I would hope with the truth.
     
    1 person likes this.
  12. Jan 28, 2009
  13. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I'm a slot player, I've found with Rival that their games go hot and cold. Especially after a decent win. I know this isn't exactly on topic, but, things in my view started going pear shaped & have stayed that way, since they (Rival) started fiddling with the pay-out structure of their slots.

    I'm always suspicious when a current slot is getting updated every couple of months. They've been at this caper for the past 2 or so years. You'd think by now they'd have each slot perfected :eek:

    I don't play at Rival much these days because of all the updates and flunky slot tweaking.


    Cheers
    T
     
  14. Jan 28, 2009
  15. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I agree 100%. :thumbsup:

    But if the news above is any example to their forthrightness I wouldn't be holding my breath :rolleyes:

    Cheers
    T
     
    1 person likes this.
  16. Jan 28, 2009
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Yep - already have, and we will follow it with interest.
     
  18. Jan 28, 2009
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Well, this goes nicely with emails I received today from Rival Casinos...none of which offered any news of this, just offered deposit bonuses. I don't play at Paradise 8 or Cocoa Casino, but there are other Rivals I deposit and play at.

    How soon were they planning on letting players know? It is an outrage they would consider retaining funds, especially when players are not given much notice.

    I'm off to claim any comp points I may have anywhere, and play off the odd few cents.
     
    1 person likes this.
  20. Jan 28, 2009
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I wonder if you would be good enough to provide a link, or at least the title of the article please.

     
  22. Jan 28, 2009
  23. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Does anyone have a complete list of who the casinos are that will be pulling out of Canada? This is an outrage and insult to our friends north of the U.S imo.............laurie:mad:
     
    1 person likes this.
  24. Jan 28, 2009
  25. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    3 people like this.
  26. Jan 28, 2009
  27. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    i just got email from Simon Says. :(

    Dear xxxxxxx,

    It is with careful consideration and deep regret that Simon Says Casino will no longer be offering gambling services to our Canadian players. As of February 1, 2009, casino members originating from Canada, including Canadian IP addresses, will no longer be offered the ability to register new accounts at Simon Says Casino.

    Furthermore, please be advised that all current Canada-based members will be offered the months of February and March as a time frame in order to withdraw any remaining funds from their account. If you do not withdraw your funds before the stipulated time line then you may email support and they will withdraw the funds for you.

    I sincerely apologize for any inconvenience and thank you for your patronage over the past few years. I do hope to one day see you at the tables again given the right circumstances.

    If you have any questions at all, please do not hesitate to contact me or our helpful support team at This email is not visible to you..


    Best Regards,

    Jennifer Hughes
    Manager
    Simon Says Casino
     
  28. Jan 28, 2009
  29. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I got the email from Simon Says also so just stopped in to see what you guys knew. So it will be ALL of the Rival casinos?
     
  30. Jan 28, 2009
  31. jenn1381

    jenn1381 Meister Member

    Occupation:
    Data Management Assistant - Health unit
    Location:
    Canada
    I got emails from Myan fortune, Pantasia, and Simon Says. IMO this is not being handled well and I would urge my American friends to think twice about playing at Rivals. If Canadians are being pulled, you can bet you're next.

    It's a shame, I liked their games and enjoyed a change of pace every so often. guess I shall just stick to my 2 RTG's and my one MG and be done with the rest. My computer is about to have a lot more free space...
     
    2 people like this.
  32. Jan 28, 2009
  33. Jaxon

    Jaxon Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Canada
    To NASHVEGAS and everyone reading this thread.

    Hi everyone, this is something that I have received from Rival concerning withdrawing money from accounts.

    "Canadian players will have the months of February and March to withdraw any remaining funds from their account. If there are any remaining funds after the stipulated time line, the player may email support and they will withdraw the funds for the player."

    Sorry for any problems that may have arise from this and I hope this clears up some concerns about the notification. If there is anything else that you would like to know, just ask and I'll try to answer to the best of my ability.

    Regards,

    Jaxon
     
  34. Jan 28, 2009
  35. heatherad

    heatherad Senior Member

    Occupation:
    counsellor
    Location:
    Canada
    Okay, had to edit since finding this.
    Can we see in writing somewhere where these suppliers requested this?
    What is the reason these suppliers requested to sever ties with Canadian players?
    And you stated many, does that mean not ALL suppliers asked?
    Explain please :)
    Kendra-SSC, I see you view this thread, perhaps you can add something here to clarify things regarding Simon Says..thank you :)
     
    Last edited: Jan 28, 2009
    1 person likes this.
  36. Jan 28, 2009
  37. me_and_ed

    me_and_ed Meister Minion CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver


    Bang on!! I have brought this point up with a Rival rep, of course the usual redirect.
     
  38. Jan 28, 2009
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Business aside, there are a number of ways this could be handled. Are they banning Canadians because of rogues or bonus abusers from Canada? If so, they shouldnt sort them out using tougher bonus terms instead of 'discriminating' against the Canucks. There are plenty of decent honest Canadiancs who are a steady source of income for Rivals. If they are unable to do this, they could still retain their present Canadian players until they sort out the mess.

    I dont get it. They dont ban US players (no offense guys) though the US Govt is clearly against online gaming whereas they are doing this to Canadians whose Government hasnt taken a hard stance on this issue. So whatcha doing next? Ban us Chinese or the Brits (KK will be mad:D). To do an exercise of this proportion there must be a valid reason or is discrimination well and truly alive?
     

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