rival casinos locked

callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
Pm'd John at TIV as no response from Robrival

thanks


Not sure if you did this already or not, but perhaps you might wanna try contacting thisisvegas or perhaps Superior via PM and get a better reply from them here.

Perhaps this would be the best way of getting a real picture of what is going on here. I'm sure if you say your account with TIV is locked, John will be able to help you with your problem. He's a really nice guy and I'm sure he'll get to your problem if you just give him a holler.

Good luck and hope you get your money back and etc.

Ps. I've already PM thisisvegas on this thread. Hopefully will see him replying here soon.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Monday is a holiday in many parts of the world, Labor day etc.

Tuesday should see the upper management back at their desks and dealing with this.

If Rival want me to start to play their casinos, they have a funny way of showing it with all the recent negative posts about Rival in general. While thisisvegas has an active and approachable rep, some of the information he has given does not seem to tally with some of the stories coming from players who claim to have been "screwed over" by Rival.

We have been told that all the casinos are separate entities, yet so many decisions are made software wide for individual players, and even by the same CS person!!!

This case is an alarming coincidence, a player who has been playing several accounts, and then soundly beats a 500 for 500 bonus to the tune of 5000, withdraws the allowed 2000 on day 1, and gets a software wide locking of accounts, with it now looking like a confiscation of this 5000 is on the cards.

The OP has been a Casinomeister member since 2005, so does not fit the most common player fraud pattern of joining and immediately posting of a complaint where they have been accused of fraud, and are pleading innocence.

Rival had better have damn good proof of this, or else what they have done is rogue behaviour.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
I also have a account at all the rivals and i believe when i joined up i got the bonuses also. Now with saying that month or so back i lost my puter with most of my details in there and my back up cd was at the cottage. I know i know stupid. Anyways long story short i wanted to play rival that weekend downloaded thought i knew my user name pass etc. Few min in i landed a call from them saying this will make you 2 accounts the person on other end had me email off some more info and within min my details had been sent back to me i was able to deposit and play.
 

thisisvegas

Dormant account
Joined
Oct 18, 2007
Location
Canada
I would rather not comment too much on this since there is an investigation going on and the details are sensitive. Support will get back to people.

John
 

callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
John, thanks for responding to my PM

would be nice if someone from security would get in touch to sort this nonsense out, but knowing rival it will drag on for weeks.....

kenny
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Monday is a holiday in many parts of the world, Labor day etc.

Time warp? :D

Labor Day for us isn't until Sept 1st...now Memorial Day, on the other hand, isn't until May 26th.

I was confused until I figured out you were talking about Labour day...lol

Most countries celebrate Labour Day on May 1, known as May Day and International Workers' Day. In Europe the day has older significance as a rural festival which is predominantly more important than that of the Labour Day movement. The holiday has become internationalised and several countries hold multi-day celebrations including parades, shows and other patriotic and labour-oriented events.

May 1 is a national holiday in Argentina, Bangladesh, Belgium, Brazil, Bulgaria, Chile, China, Croatia, Czech Republic,Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, India, Italy, Jordan, Korea, Latvia, Lithuania, Lebanon, Malaysia, Mxico, Norway, Pakistan, Paraguay, Poland, Portugal, Romania, Singapore, Slovenia, Sweden, Thailand, and Vietnam.

In Slovenia, May 2 is also a national holiday.

In Poland, while May 1 is a national holiday, it was renamed from Labour Day to simply "State Holiday" in 1990.

Ok, I'm really confused now....are they taking a 5 day weekend or something? The only holiday I know of today is Cinco de Mayo...;)
 

princess

Banned User
Joined
Apr 1, 2008
Location
somewhere
And the bigger question is...why should all of that really matter anyways if they are willing to accept my deposit in the first place...I believe that if they are willing to accept and also credit my deposit for play then they are further obligated to pay me my winnings when I decide to cashout without doing all of these BS ID checks and such for the simple reason that they allowed me to deposit in the first place !! ;)

I'll give you a good analogy. Let's say you went to Harrah's in Vegas, signed up for the reward card, then went to A.C. and did the same thing. You win at A.C. and they void your winnings because you played at Harrah's in Vegas.

What difference does it make?:confused:
 
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I'll give you a good analogy. Let's say you went to Harrah's in Vegas, signed up for the reward card, then went to A.C. and did the same thing. You win at A.C. and they void your winnings because you played at Harrah's in Vegas.

What difference does it make?:confused:

Harrah's would not do that in the first place, I can use my Total Rewards Card at any of the branded casinos within that stable all over the country and in Canada too !! I'm missing the point of your analogy...:eek2:

Actually the Harrahs in AC would catch the fact that you already had a card when they entered your info in their system...and then they would just print you out that same card that you used in Vegas, they would not open you up a new card account !!
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Harrah's would not do that in the first place, I can use my Total Rewards Card at any of the branded casinos within that stable all over the country and in Canada too !! I'm missing the point of your analogy...:eek2:

Actually the Harrahs in AC would catch the fact that you already had a card when they entered your info in their system...and then they would just print you out that same card that you used in Vegas, they would not open you up a new card account !!

Exactly what they were trying to say....I think you've been hitting the 'shrooms too much lately Rob.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I'll give you a good analogy. Let's say you went to Harrah's in Vegas, signed up for the reward card, then went to A.C. and did the same thing. You win at A.C. and they void your winnings because you played at Harrah's in Vegas.

What difference does it make?:confused:

OK, I will ask this another way...what do you mean by the question...

"What difference does it make?" What difference does what make ?? :confused:
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
OK, I will ask this another way...what do you mean by the question...

"What difference does it make?" What difference does what make ?? :confused:

Im quite sure she meant.
That if you open a second account at Harras and you win you would still get paid....not the same scenario for online casinos who would confiscate your winnings
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@ callumruss

Why has this thread gone on for four pages but you haven't submitted a formal complaint?

This is also in the wrong section. The thread should have been initiated in Casino Complaints - non-bonus section.

Please submit a PAB here so your issue can be addressed properly. Thanks!
Link Outdated / Removed
 

thisisvegas

Dormant account
Joined
Oct 18, 2007
Location
Canada
thanks CM.

If anybody has any issues they would like resolved please Pitch a Bitch. There is a lot more to the story which is not right for me to go on forums and posting private and confidential information. For the most part we don't have a history of locking accounts and voiding winnings but if you read the terms they are no different than other casinos. If we have a player who is labeled as a bonus hunter we simply bonus ban their account, pay them but deny them of future promotions.

John
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
For those of you unfamiliar with the Pitch a Bitch process you'll find the procedure is pretty straightforward. Take a few minutes to complete the form -- please ensure the establishment your are filing the PAB against is not listed in the Rogue Pit (we generally don't do PABs on places that are already Rogued) -- and then we do the rest. Easy Peasy! :thumbsup:

PS. You'll find the link to the PAB process on the front page of the site (see "PITCH A BITCH"), or in the sig of any of my posts or Bryan's posts.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
John is right.

The forums arent exactly filled with stories of Rival casinos locking accounts for no good reason, and if it was done in error it was corrected very quickly.

It seems all is not above board with the OP and it is also right for John not to comment specifically.

One thing I do find odd is that if a casino had $5000 of my winnings and it looked like they werent going to pay etc, I would be raising 17 types of hell at every turn and certainly PAB. The OP doesnt seem to have PAB and also doesnt appear to be getting too concerned. I could be wrong of course, but where there is smoke there is most often fire.
 
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callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
John is right.

The forums arent exactly filled with stories of Rival casinos locking accounts for no good reason, and if it was done in error it was corrected very quickly.

It seems all is not above board with the OP and it is also right for John not to comment specifically.

One thing I do find odd is that if a casino had $5000 of my winnings and it looked like they werent going to pay etc, I would be raising 17 types of hell at every turn and certainly PAB. The OP doesnt seem to have PAB and also doesnt appear to be getting too concerned. I could be wrong of course, but where there is smoke there is most often fire.

I have been exchanging PM's with John @ TIV for the last few days, and will not be using PAB for personal reasons explained to John. The matter is closed
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I have been exchanging PM's with John @ TIV for the last few days, and will not be using PAB for personal reasons explained to John. The matter is closed

Well since you are using this board to voice your complaint and potentially damage someone's business, how about explaining it to me? Thanks!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well since you are using this board to voice your complaint and potentially damage someone's business, how about explaining it to me? Thanks!

Well, if this player is going to walk away from $5K rather than go to the trouble of filling in a PAB then I have to assume Rival had good cause to lock the accounts and investigate. I would not think a genuine player would so readily walk away from $5K without putting up a big fight. PAB is surely no harder than posting here, and exchanging PMs with reps.
One reason NOT to PAB would be an unwilingness to share the whole story with Bryan, which implies the OP has something to hide.

The OP has shot THEMSELVES in the foot, they only gave Rival a flesh wound, from which they will quickly recover. To damage Rival, the OP needs to PAB, and have it upheld - they will also get their $5K.

It is unusual for a member for some time here to get caught out for player fraud, but it is not unknown, so suspicion will be on the OP until they make a full explanation through PAB, or even by PM to Bryan.
 

SlotsWizard

Dormant account
Joined
May 11, 2006
Location
North of Antarctica
My Rival casino accounts are currently locked as well. I signed up at Superior Casino earlier today, and the signup process was apparently successful, but some sort of error occurred at the end of it; the error message said to restart the casino software. I did, and it said that my account was locked. I thought nothing of it, and moved on.

A few minutes ago I tried logging into Cocoa Casino, and my account is locked there as well. No fraud has taken place, so I have emailed them to sort it out. My ThisIsVegas account is locked too, but I don't play there anyway since they keep sending me bo(g|n)us offers that I am not allowed to redeem.

But this proves that actions at one Rival casino most certainly DO affect your accounts at other Rival casinos, not that there was much doubt about that anymore anyway.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
...and moments later, accounts are unlocked! :thumbsup:

Did you use your wizardry to unlock them?:D:D

Seriously though, if the unlocking took place because of your earlier post, then this begs the question as to why accounts were locked so hastily in the first place. If they were locked after much consideration, why were they unlocked so easily?

It may have been a coincidence though where the SW's accounts were going to be reactivated right at this time.
 

SlotsWizard

Dormant account
Joined
May 11, 2006
Location
North of Antarctica
Did you use your wizardry to unlock them?:D:D

Seriously though, if the unlocking took place because of your earlier post, then this begs the question as to why accounts were locked so hastily in the first place. If they were locked after much consideration, why were they unlocked so easily?

It may have been a coincidence though where the SW's accounts were going to be reactivated right at this time.

My accounts were locked because of the botched registration at Superior Casino. It seems a bit silly/protectionist to lock accounts at all Rival casinos because of a software error that occurred while signing up at a different one, but it all worked out fine for me because there was no fraud involved on my part.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
My accounts were locked because of the botched registration at Superior Casino. It seems a bit silly/protectionist to lock accounts at all Rival casinos because of a software error that occurred while signing up at a different one, but it all worked out fine for me because there was no fraud involved on my part.

Unfortunately, this does Rival no favours. We have callumruss complaining of a mass locking with 5K stuck in limbo, a Rival rep claiming that locking Rival accounts is very rare indeed, and not done without good reason - but now we have the mass locking of SlotsWizard's accounts "at the drop of a hat", which seems to have been triggered by a minor software fault. Certainly, they were unlocked quickly, but the fact is, they WERE LOCKED. If such trivia can get a player's ENTIRE portfolio of Rival accounts locked (without them ever being told why unless they ask), it beggars belief that this only happens to "a couple of users".
I suspect this locking is far more common than we are lead to believe, but that most incidents are resolved because they result from trivial matters. This seems to be bourne out by the fact that many complainants seen to get their accounts unlocked after posting that they have been locked, and being advised to contact the rep.

Rival should come clean about what is REALLY going on here, this is more than just a shared database of "bonus hunters" causing accounts to be bonus banned. We are told that even bonus bans are decided at the level of individual casinos' management, yet we have this mass locking of supposedly INDEPENDENTLY operated casino accounts because of an infraction at one.

It would be like making an error at, say, Royal Vegas, and finding all your Jackpot Factory accounts instantly locked without explanation. If that happened there would be an inquiry about inappropriate sharing of personal data!

I now believe that ALL Rival casinos are the same group, just as all Virtual casinos are run by the same group, even though they are designed to look independent of each other (in Virtual's case, designed to rip off more unsuspecting players). Opening accounts at two different Rival casinos is similar to opening accounts at, say, All Slots, and then All Jackpots. Both will send Emails signed by a different manager, but they are in the same group, as well as merely sharing the same software platform.
 
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