Rival Casino Cashout Processing

osulle

Paleo Meister (means really, really old)
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Hi all!

I have been playing many Rival Casino's the last few months. I see that cash outs take between 2-5 business days. Most of my cash outs have been within 2-3 until recently. It seems that most Rival Casinos are sticking to their 2-5 business days. This term means that if you are lucky enough to cash out they will make you wait until the last possible minute on the 5th day to pay you even if you deposited and requested a withdrawal via a ewallet.


Is it just me or is this totally ludicrous? I had a problem with Vanguard waiting until the very end of business day 5 to pay me so I just deleted them off my computer. Now I get the same story from Tropica (they paid fast in the past). I guess I should give Rival a break since that group causes more headaches than fun. Am I being unrealistic to expect a cashout less than $500 to an ewallet to be paid faster than this?

Online casinos are sure losing their allure for me pretty fast! I can only count on Allstar Slots, Intertops, Jackpot Capital and Casino Titan all RTG casinos where payment is made within 48 hours tops and that is including weekends. I am not even going to mention 3Dice who process payments faster than the speed of light. Do the other casinos know that this foolishness regarding withdrwals will lose them loyal customers? I think not.
 
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Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
I am recently waiting for a withdrawal from Vegas Regal, and it hasn't been processed yet for 6 businness days now, however the promised time fame is 2-5 business days. It is just for $50.
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
Well being that some of the casinos listed here are some of the newer ones that recently came into the market. With the recent issue with mastercard coming in and shutting down some of the main processors. I'm going to guess that everyone is hurting financially for the very reason that they may be out thousands if not millions of dollars for the month of January. So I'd be patient and possibly PM the reps here for all these casinos. I know I'm going to be patient for Vegas Regal just because I've only waited so far one full business day and going on my 2nd. Minus the weekend I waited of course. So anyways, just be patient.
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
Well being that some of the casinos listed here are some of the newer ones that recently came into the market. With the recent issue with mastercard coming in and shutting down some of the main processors. I'm going to guess that everyone is hurting financially for the very reason that they may be out thousands if not millions of dollars for the month of January. So I'd be patient and possibly PM the reps here for all these casinos. I know I'm going to be patient for Vegas Regal just because I've only waited so far one full business day and going on my 2nd. Minus the weekend I waited of course. So anyways, just be patient.
Well, this may be a reason, and asking for patience on this basis is rightful. However if anyone goes impatient because of this, that person I totally understand. If there are difficulties with processing withdrawals, the casino should send a letter and apologize for the delay, and not just sitting in silence, pretending nothing special is happening, just some occasional error. This is the way to guarantee players will remain calm. If they miss this, it is not a surprise some players will go mad. Being uninformative when an error happens is not a customer friendly way.
 

osulle

Paleo Meister (means really, really old)
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Jun 19, 2009
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In my head
Well being that some of the casinos listed here are some of the newer ones that recently came into the market. With the recent issue with mastercard coming in and shutting down some of the main processors. I'm going to guess that everyone is hurting financially for the very reason that they may be out thousands if not millions of dollars for the month of January. So I'd be patient and possibly PM the reps here for all these casinos. I know I'm going to be patient for Vegas Regal just because I've only waited so far one full business day and going on my 2nd. Minus the weekend I waited of course. So anyways, just be patient.
PM the Rep did nothing to speed up the process in the past. I cashed out on Wednesday Feb 3rd and I was told not to expect payment to my ewallet until the end of the 5th day so I guess I might see the money on Thursday.
I did contact Tropica live support and asked them if the sudden making the player wait is due to the Credit Card issue (even when I deposited via ewallet) and the rep had no idea what I was taking about. I can understand if the whole MC fiasco is causing everybody problems but Rival powered casinos seem to be processing withdrawls at the end of the 5th business day for the last couple of weeks.
The whole thing just gives me a headache. I guess I will be unistalling Tropica. Pity because I did like that casino.
 

osulle

Paleo Meister (means really, really old)
CAG
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mm4
Joined
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Location
In my head
Well, this may be a reason, and asking for patience on this basis is rightful. However if anyone goes impatient because of this, that person I totally understand. If there are difficulties with processing withdrawals, the casino should send a letter and apologize for the delay, and not just sitting in silence, pretending nothing special is happening, just some occasional error. This is the way to guarantee players will remain calm. If they miss this, it is not a surprise some players will go mad. Being uninformative when an error happens is not a customer friendly way.
Thank you Bencuri, a little bit of truth goes a long way. I would have no problem in waiting if the casino is upfront with me but they are not. CS just kept repeating that it takes 2-5 business days meaning good luck in getting my cashout before the end of the last day. I am more likley to re-deposit in a casino where I am told the truth and not given the runaround. Geeez gaming should be more fun than this!
 

Balky

Senior Member
Joined
Aug 25, 2007
Location
Croatia
Hi osulle,

contacting live support is mostly not really useful, because the Rival casinos share the same support team which will give you the same standard answers in chat. Twice I waited for a cashout from Tropica and after having contacted their rep here in casinomeister I received an answer right away and the due money was in my moneybookers account within less than one hour both times, and that was on the second business day, because their terms include cashouts within 2 business days.

Cheers Balky
 

osulle

Paleo Meister (means really, really old)
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Joined
Jun 19, 2009
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In my head
Hi osulle,

contacting live support is mostly not really useful, because the Rival casinos share the same support team which will give you the same standard answers in chat. Twice I waited for a cashout from Tropica and after having contacted their rep here in casinomeister I received an answer right away and the due money was in my moneybookers account within less than one hour both times, and that was on the second business day, because their terms include cashouts within 2 business days.

Cheers Balky
Hi Balky, I just had a conversation with live chat that makes my blood boil. Now they tell me that the cash out takes 2-5 business days after approval and they did not approve my withdrawal until Friday last 2 days after I requested the cash out. So now, they tell me that payment will be made at the latest next Monday February 15 so that is a total of 12 days (7 business days) after my cash out request. I wouldn't mind but my deposit was made via Quick Tender and I am requesting my withdrawal by the same method and my account has been verified with this casino since December. I contacted the Tropica Rep here but I have no idea what good that will do since I see they have not been on the forum for quite some time.

These Rival casinos should give lessons on how to run off paying customers. I got rid of Vanguard because they started to enforce the 5-day rule without any explanation. I know I have said this before but from now on, if I want to play Rival I will pick Slotocash or Ruby Royal.

Thanks for the pep talk Balky, you calmed me down. Now if only Rival live support could learn from you!
 

chuchu59

gambling addict
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CAG
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SOMEWHERE IN ASIA
Dont be mad Osulle. I recall being given the same explanation by a Rival when I didnt get paid after 5 working days. Couldnt remember which one it was though. The only plausible reason for a max of 5 working days for withdrawals is that the processor only handles them on a designated day of a week eg Mondays. However, it seems that the Rivals are using this as an excuse to pay you on the last possible date regardless of which day you initiated your withdrawal.

To me, this is a sign that they fear cashflow problems and a gap of 4-5 days does wonders especially when an influx of fresh deposits arrive. I am pretty sure that many Rivals are still underfunded and therefore stick to this so-called policy. They know this will alienate the players but carry on with it regardless.
 

silcnlayc

Just one more spin pleez!
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Left Hungary
osulle: I just had a conversation with live chat that makes my blood boil. Now they tell me that the cash out takes 2-5 business days after approval and they did not approve my withdrawal until Friday last 2 days after I requested the cash out. So now, they tell me that payment will be made at the latest next Monday February 15 so that is a total of 12 days (7 business days) after my cash out request.
This is old news and has been beaten to death by me too...see all the Rivals posts and you would have found this discussion in most of them and would have been aware of their rules..I have continued to tell everyone if you get paid in less than 8 days, you're doing good..they do invoke the 5 day rule when they please...

Sorry...old news..

.
 

osulle

Paleo Meister (means really, really old)
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Dont be mad Osulle. I recall being given the same explanation by a Rival when I didnt get paid after 5 working days. Couldnt remember which one it was though. The only plausible reason for a max of 5 working days for withdrawals is that the processor only handles them on a designated day of a week eg Mondays. However, it seems that the Rivals are using this as an excuse to pay you on the last possible date regardless of which day you initiated your withdrawal.

To me, this is a sign that they fear cashflow problems and a gap of 4-5 days does wonders especially when an influx of fresh deposits arrive. I am pretty sure that many Rivals are still underfunded and therefore stick to this so-called policy. They know this will alienate the players but carry on with it regardless.
Thanks Chuch. I feel that the majority of Rivals really don't care about the customer at all. They sure are intent on runnning off repeating depositors. I didn't think that Tropica was like that, they always paid me promptly in the past.
 

osulle

Paleo Meister (means really, really old)
CAG
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Joined
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This is old news and has been beaten to death by me too...see all the Rivals posts and you would have found this discussion in most of them and would have been aware of their rules..I have continued to tell everyone if you get paid in less than 8 days, you're doing good..they do invoke the 5 day rule when they please...

Sorry...old news..

.
Silc, I see the 2-5 day rule and keeping with that I would have been paid 8 days after cashout but they are saying 5 days after some bull*** approval date so I will be paid next Monday and that will be 12 days after my cashout which is totally stupid.
 

rikkerbuddy

Dormant account
Joined
Jan 15, 2009
Location
canada
Hate to add on

Any casino that takes more than 48 hours to release your withdrawal just doesnt give a toss about you as a customer.

Its as simple as that.
Not sure if I 100% agree with that statement, Like people have been saying the MC issue and other payment issues have arose in the past. I do like Rival casinos and they have been good to me in the past. I have waited in the past but always got my money with out any hassle. I have only had 2 good experiences with live chat were the CS knew what they were talking about. That was at Towergaming and 32 red. All the other live chat were either automated or just stupid:confused:
Not sure why casino's do this - if you have live chat be aware of your customer.
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
Well I cashed out Friday at 6:22 AM. This afternoon about 3:30 PM I got the request for my documents. Had everything in order except for I sent the wrong CC. So I sent in the other copy not even thinking about rescanning it with the words Vegas Regal on the bottom. Oh well. We'll just hope they take it, if not I know the delay will be because of my own stupidity on this one. So, so far so good in my book. Were only on day 2.
 

osulle

Paleo Meister (means really, really old)
CAG
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mm4
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Not sure if I 100% agree with that statement, Like people have been saying the MC issue and other payment issues have arose in the past. I do like Rival casinos and they have been good to me in the past. I have waited in the past but always got my money with out any hassle. I have only had 2 good experiences with live chat were the CS knew what they were talking about. That was at Towergaming and 32 red. All the other live chat were either automated or just stupid:confused:
Not sure why casino's do this - if you have live chat be aware of your customer.
I deposit and cashout via Quicktender so even with MC issues cashout should be pretty quick. My account was verified with them in December afterall. Anyway I sent a PM to Tropica Casino here on the forum and they repsonded really quickly. The Rep agreed that I should not have been a delay in cashing my payout. As of now I still have not been paid yet and tommorrow will be one week after I put in my request (cashed out Feb 3). I have full confidence that the Rep will take care of the situation. I will keep you posted. This situation has left a bad taste in my mouth. Honestly who wants to deposit at a casino that makes you wait more than 1 week (inlcuding weekends) for a cashout???? My list of Rival casinos is dwindling fast and that is a pity since I do like Rival powered slots.
 

osulle

Paleo Meister (means really, really old)
CAG
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Well I cashed out Friday at 6:22 AM. This afternoon about 3:30 PM I got the request for my documents. Had everything in order except for I sent the wrong CC. So I sent in the other copy not even thinking about rescanning it with the words Vegas Regal on the bottom. Oh well. We'll just hope they take it, if not I know the delay will be because of my own stupidity on this one. So, so far so good in my book. Were only on day 2.
Good luck with your payment Chetahwind.
 

Nifty29

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Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Not sure if I 100% agree with that statement, Like people have been saying the MC issue and other payment issues have arose in the past. I do like Rival casinos and they have been good to me in the past. I have waited in the past but always got my money with out any hassle. I have only had 2 good experiences with live chat were the CS knew what they were talking about. That was at Towergaming and 32 red. All the other live chat were either automated or just stupid:confused:
Not sure why casino's do this - if you have live chat be aware of your customer.
If you're happy for a casino to pay you when they feel like it (and thats exactly what it is btw) then thats a personal choice.

The payment delay at Rivals has nothing to do with whats happened with MC lately or anything else externally....its become an almost group-wide policy to make you wait the full 5 business days and this has been happening for months and even years in some cases. Vanguard/SlotPower have done it since day one, which concerns me as they are accredited casinos - these casinos absolutely do NOT pay in a 'timely manner'.

Are they underfunded? Do they find it difficult to move money around? Are there too many winners?

WHO CARES!!!

It isnt any fault or responsibility of the player, so it should have no effect on us at all.....they just need to get their act together!. We shouldnt have to be concerned about any of these things!!

If there is ever a reason beyond the casinos control that they cant pay quickly, then they should send an email to every player and explain why.....sheesh its not that hard! Most people would understand if its a legit reason.

Again, they dont pay you in a timely manner coz they dont wanna.

Vote with your cash people.
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
I guess my only argument agains the whole vote with my cash ordeal. Is it seems like I win more often at Rival's over oh say an RTG, Microgaming, or a Vegas Tech casino any day of the week. I mean yes, I will agree they do need to get there head out of the sand and pay much faster than they are. But at least I can actually walk out ahead most of the times vs having that uphill battle I seem to fight continiously with everyone else. Heck even this so called great 3Dice so far hasn't even impressed with there return to player ratio. I realize that there must be people winning and cashing out otherwise they wouldn't be so well praised. So I guess I'll say I'll play where I know I can win. Even if the cashout takes 3 to 4 business days. At least I know within that time frame I'll get paid and walk away a winner. Vs just getting a comp or a free chip thrown at me every so often for my loosing streak.
 

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