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Ritz club

Discussion in 'Casino Complaints - Non-Bonus Issues' started by gfkostas, Jul 6, 2006.

    Jul 6, 2006
  1. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    I recently requested from Ritz club a cheque of 50 and i got it swiftly couple of days later. The problem is that even though I am in Greece the cheque has on it a writting which says that it is only cashable in Britain:mad: something that the bank teller confirmed to me when i went to cash it in. Am i supposed to book a plane ticket, go to the UK, open a bank account, cash it in and finally wire it to my greek account???????
    I tried to contact them and the manager that replied said that my email would get individual attention and a reply will be due in a timely fashion however 3 days later am still waitting which is unacceptable!! They dont take 3 days to accept my deposits:mad: . The fact that they sent me a cheque which is useless is a sign of incopetence in my opinion.
     
  2. Jul 6, 2006
  3. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    Definately sounds like a faux pás indeed, though I'm sure that they would not be trying to pull a fast one as they have a great reputation to protect. I could probably get you a contact there if you'd like me to gfk?

    Incidentally you say you live in London in your profile so can't you just cash it next time you're back?

    Cheers

    Simmo!
     
    Last edited: Jul 7, 2006
  4. Jul 7, 2006
  5. blankley

    blankley Dormant account

    Occupation:
    self employed
    Location:
    uk
    You should have signed up with a euro account being in greece, instead of the automatic bonus whore's tactic of trying to maximise the bonus by using a foreign currency.
     
    1 person likes this.
  6. Jul 7, 2006
  7. jpsartre

    jpsartre Dormant account

    Location:
    Denmark
    Yeah, that's real clever. If you had bothered to check you would know that Ritz Club does not allow you to choose your own currency. It's GBP or nothing. Get your facts straight next time before you start judging people.
     
  8. Jul 7, 2006
  9. lydia

    lydia Dormant account

    Occupation:
    Administrative
    Location:
    Europe
    :lolup:

    Edit: I took it only as a joke, JPSartre. One couldn' resist seeing Kostas Atavar. ;)
     
    Last edited: Jul 7, 2006
  10. Jul 7, 2006
  11. jpsartre

    jpsartre Dormant account

    Location:
    Denmark
    You're right. Maybe blankley's not the only one who needs to get his facts straight. If it was a joke I apologize, however, next time, put a smiley in the end :)
     
  12. Jul 7, 2006
  13. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK

    In theory i could cash it in once i go back to England but why i have to go through all these considering that the account at the casino has greek details? What if i couldn't go or didn't have any british accounts in the UK? At any rate am not willing to wait 2 months just because they are incompetent. Cancelling the cheque and sending a new one is a somewhat easy procedure though it does seem that it's not as easy as I once thought.

    Simmo can you get me a contact there who has the authority to deal with this minor issue quickly? Many thanks
     
  14. Jul 7, 2006
  15. lydia

    lydia Dormant account

    Occupation:
    Administrative
    Location:
    Europe
    That's funny... I recieve a couple of checks from some casinos (eg. Lasseters), but it was taken care of for cashing in Germany (they wrote on the checks the name of some german banks, where I could cashin - it was not my bank, but I didn't have a problem).

    Maybe you could find a brunch office of british bank in Greece? :confused: Eg. - in Germany there is City Bank - an american bank.

    P.S. I still understand your frustration..
     
    Last edited: Jul 7, 2006
  16. Jul 7, 2006
  17. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK

    True. I could probably do so if it wasn't for 67euros!
     
  18. Jul 9, 2006
  19. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    I receive no replies whatsoever. I am helpless:(
     
  20. Jul 9, 2006
  21. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    I'll see what I can do on Monday gfk.
     
  22. Jul 10, 2006
  23. nikest

    nikest Banned User - violation of <a href="http://www.cas

    Occupation:
    businessman
    Location:
    canada
    i am surprised. i do get check in pounds , and my bank in canada will accept that check. some of the banks might put a hold for 30 days.but i am sure bank should be able to accept that check,.
     
  24. Jul 10, 2006
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Ah, Lasseters. Though I havent been playing there for a few years mainly due to their rather lousy games and graphics, I simply loved their cashouts. I received cheques in Hong Kong dollars and they could be accessed to within 1 working day. When I receive USD cheques, it took more than 30 days for clearance.
     
  26. Jul 10, 2006
  27. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    My cheque has a writing on it which says that it is only cashable in Britain therefore there is no way my bank can accept it.


    Any news Simmo? thx for helping out
     
  28. Jul 13, 2006
  29. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    This casino should be stripped from all reputation and prestige taken indirectly from the landbased casino. They are simply useless when they cant even reply a single email:mad:
     
  30. Jul 15, 2006
  31. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    I've been trying to telephone them but their lines are dead and nor do they reply my emails. Help!!!! :(
     
  32. Jul 16, 2006
  33. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    I wouldn't worry about them too much! They are based in the UK, so you have to call them British time (working hours) as far as I know. They are Crypto, but unlike the others, they have their own system, but the accounts are managed by the central Crypto's. So they have their own customer support, ehich explains why you can't get through to them.

    Don't try emails, you won't get much of a response, just give them a call, during the day, is the best (they are open all night too, but take time to get through sometimes)
     
  34. Jul 16, 2006
  35. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    I've tried to contact them at different times but I get no response whatsoever. CM do you have any contact with authority there?
     
  36. Jul 31, 2006
  37. Agamemnon

    Agamemnon Dormant account

    It could be worse. It could be surreal.

    Just as a bit of trivia to show you're not alone. (is it being in Greece that tends to confuse them or what?....:) )

    I have a Barclays Bank check sent out by Stanley Entertainmet that is also payable only in Great Britain (even though they clearly know I am in Greece) which is also double crossed to mark acount payee only (making it impossible to cash it without an account).
    It's dated February 2006 and is for the amount of 60 EUROS!!!
    Yep, you guessed it... not only must I fly over there and get paid in Great Britain but I should also have a Euro account in Great Britain.

    The check is dated February and as this has been a very busy year for me I didn't do anything about it other than laugh.

    A measure of kudos to them however, since I recently received an email from them to the effect that they noticed I didn't cash the check and would I like to be paid in my Neteller account?

    So if worse comes to worse gfkostas just wait around 6 months untill they figure out you haven't cashed the check....
     
  38. Aug 6, 2006
  39. hazza_b

    hazza_b Dormant account

    Occupation:
    dolphin trainer
    Location:
    uk
    ?

    Why are you to up tight, only 67 euros?? as you say a few posts back?
     

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