I didn't get the bonus this month. Is it because they are going to switch to playtech or am banned?
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Seems a little cheeky really- I had the same issue here and they are actually advertising an October bonus in a banner when you fire up the casino (although the actual web page still says September. No response from support.
ritzclub said:Your monthly match bonus
For technical reasons your October monthly match bonus is being delayed until the end of the month when we have completed our upgrade. Keep an eye out for more detailed information about this and the promotions we are preparing for your enjoyment as part of our upgrade in the coming weeks.