<div class="bbWrapper"><blockquote data-attributes="" data-quote="Captain Rizk" data-source="post: 743843"
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Unfortunately Kidgloves you were given the wrong information, our apologies for that. This was due to the withdrawal fee being 2.5% for Visa hence the 585 payment.<br />
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However we have listened to the comments we have received and have removed the 2.5% withdrawal fee to visa and set it to be a flat £2.5 in line with other withdrawal methods.<br />
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I have also refunded your withdrawal fees to your account.
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I just came on to complain about this.<br />
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Did 4 x withdraw yesterday, 2 were charged at £2.50, another 2 were charged at 2.5%<br />
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Been charged £55 in total.<br />
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Live chat said it changed today, then changed her mind and said it changed yesterday between my first 2 and last 2 withdrawals, even though all were processed at the same time.<br />
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Refused to refund the charges even though I pointed out all the withdrawals were processed at exactly the same time (waiting for my debit card to be verified) and MUST have been after the changes were made as the last 2 were only charged at £2.50, the first 2 were still reversible for hours after that.<br />
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I could understand it if the first 2 were sent before the changes, but as they were all sent at the same time, not impressed that I've been charged £45 more.<br />
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[WED 6:57PM]<br />
Pertti<br />
Hi, how may I assist you?[WED 6:58PM]<br />
You<br />
sorry we were just chatting and got cut off about withdrawal<br />
I made 4 x withdraw, yesterday I got charged £2.50 on 2 and 2.5% on 2, it said £2.50 when i withdrew[WED 6:59PM]<br />
Pertti<br />
It have changed today to be £2.50, yesterday it was still 2.5%[WED 6:59PM]<br />
You<br />
well why did I get charged £2.50 twice yesterday if it was 2.5%?[WED 7:01PM]<br />
Pertti<br />
Ok, it seems it then came live already yesteday at some point, first withdrawals you made it was still 2,5% but last two only £2.50[WED 7:03PM]<br />
You<br />
so I got charged £50 for the sake of a few hours, could you refund that maybe as a goodwill payment as that seems very high[WED 7:06PM]<br />
Pertti<br />
Unfortunately i'm not able to do that, it have changed and your last withdrawals have only been charged £2.50[WED 7:06PM]<br />
You<br />
you processed them all at the same time though?[WED 7:07PM]<br />
Pertti<br />
These are processed different times[WED 7:08PM]<br />
You<br />
they were all approved at exactly teh same time, as you were waiting to approve my debit card, which was done around 6 hours after my last withdrawal, so you couldn't have processed them before that?[WED 7:10PM]<br />
Pertti<br />
I see there is time difference when these have been approved by our payments department so there is nothing i can do to this issue
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