Rimina49 vs Bob casino

Rimina49

Newbie member
PABnononaccred
Joined
Oct 2, 2019
Location
Baku
On 08 November I asked you some important questions in your original PAB Ticket. You still haven't answered those.

So the update is "answer those questions, then we can proceed". I'm waiting for your response and nothing further will be done until I get it.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
I did reply you and don't understand why you haven't received it. Yes, I did inform casino people. And I forwarded a copy of that email to you. Regards
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I've received a good body of evidence against this player from the casino and am convinced they had sufficient grounds for their decision in this case. PAB closed.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Apparently so. From the Terms:

Oh right, so MGA players get a further opportunity to have their complaint looked at, interesting if the ukgc set up an ombudsman whether the same recourse will be available. Due to the european law the ukgc won't be able to remove the adr option I guess, so it could end up being similar to the mga system with the ombudsman being the final option [unless the player wishes to take the matter to court]

Having just been reading the heavy discussion in this thread:

https://www.casinomeister.com/forums/threads/casinomeister-the-ukgc-and-being-an-adr.70020/page-2
I feel a strong need not to comment any further here :p
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
So it was a waste of time bringing it here in the first place?

Not at all, we're free to look at the case. The only question is whether the casino is willing to cooperate with us on it, which they obviously were. Having a designated ADR does not preclude a casino from discussing the case with another ADR, with the usual exception that if the case is already in progress at their designated ADR then they're unlikely to enter into discussions with a second ADR. There are exceptions in very special circumstances.

Can a casino change whose its ADR? Or is that set in the license?

So far as I know there is no jurisdiction where a casino's designated ADR is set by the licensing body. The only exception I'm aware of is Kahnawake where the ADR of choice is their own in-house dispute arbitration service (which is excellent by the way). In all the other relevant cases I'm aware of the casino designates the ADR, not the licensing body.

In all jurisdictions -- including Kahnawake -- the casino is free to deal with whatever ADR they chose to on an per-case basis or as a ongoing policy. The "designated ADR" is generally considered to be a "recommended ADR" with no intention to exclude other ADRs. Even the UKGC has said this although they've not made it explicit in their
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(Licence conditions and codes of practice) which to the casual reader seems to imply otherwise.

The fact that many casinos -- especially the large corporatised casino groups like Ladbrokes, WillHill, etc -- ignore the "recommended" bit and refuse to talk to anyone but their designated ADR is a corporate decision not something dictated by license or law. This is a battle we've been fighting for many years. See Casino Industry Myths: The Data Protection Act (DPA) and Casino Industry Myths: The General Data Protection Regulation ("GDPR"), not to mention Who are the GDPR violators?, for some historical perspective on this.
 
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