Rimina49 vs Bob casino

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Rimina49

Newbie member
PABnononaccred
Joined
Oct 2, 2019
Location
Baku
Bob Casino (part of N1 casino group) has confiscated 1057 euro from me. The casino has asked me for the documents: passport and bill. Provided. The casino has asked for the selfie with passport. Provided. The casino has asked me the selfie with paper saying “Hi Bob casino”. Provided. The casino asked for the selfie with their casino and chat opened on the background. Provided. The casino has requested a skype video conference with me. Provided. During the skype video conference the only question that I was asked was about my name and a date of birth. One hour after Skype video conference I got this email from casino: “Our security service has identified activity in your account, which is classified as fraud. Also we determined that you provided incorrect information about personal data during registration. In this regard, your account has been closed.”
WHEN THERE LEFT NOTHING ELSE TO REQUEST FROM ME - I WAS DECLARED A FRAUD: RIGHT AFTER A SKYPE VIDEO SESSION WITH THE ONE AND ONLY QUESTION ABOUT MY NAME AND AGE. THIS IS SO RIDICULOUS THAT I DON’T HAVE WORDS TO DESCRIBE WHAT I FEEL.
Please, help me.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
If they asked you all those things one after the other i assume they found nothing wrong with each request. Sounds almost as if the last few were just a waste of time.
 

Rimina49

Newbie member
PABnononaccred
Joined
Oct 2, 2019
Location
Baku
If they asked you all those things one after the other i assume they found nothing wrong with each request. Sounds almost as if the last few were just a waste of time.
Yes, they did ask for all these documents one after another (5 or 6 consecutive requests). The last request was for the Skype video conference. They clearly saw me talking to them. I was asked for my name and age. Only. One hour later I got an email about my winnings being confiscated and me being a fraud.
 

homerbert

Accredited Casino Representative
Joined
Jun 21, 2012
Location
NoWhere
Hey @Rimina49 !

I've checked your case.

You've already lost your case at Thepogg and if you want to continue here - please submit a PAB. We have zero tolerance for any kind of abuse and fraudsters. Therefore my reply to you here is final and I will not discuss anything with you here.

Br,

V.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@Rimina49 : I see you started this thread within minutes of having filed your PAB a couple days ago.
Have you read the Player Arbitration Policies and Procedures ? If you had you would know that posting like this while you have a corresponding PAB in progress could damage or kill your PAB.

Given the circumstances I'm changing the thread title until this matter is resolved.

I strongly encourage you to stop posting here and wait for the PAB to run its course.
 
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mrhowwoll

Newbie member
Joined
Jul 22, 2019
Location
Portugal
@Rimina49 : I see you started this thread within minutes of having filed your PAB a couple days ago.
Have you read the Player Arbitration Policies and Procedures ? If you had you would know that posting like this while you have a corresponding PAB in progress could damage or kill your PAB.

Given the circumstances I'm changing the thread title until this matter is resolved.

I strongly encourage you to stop posting here and wait for the PAB to run its course.
thought the same. Nope they probably didn't/ I mean who reads nowadays?
 

Rimina49

Newbie member
PABnononaccred
Joined
Oct 2, 2019
Location
Baku
Actually, I would like to cancel my PAB regarding Bob casino.
I did not lose any case with the Pogg. He just claimed that he supports casino’s claim that somebody other is OPERATING my account. No single proof given, though. That is it.
Let me remind you all that the whole N1 group (of which Bob casino is a part) is getting a royal treatment at the Pogg affiliate website. They are part of his “best of the best” casinos program. Should I expect any fair treatment from the Pogg with such an obvious conflict of interests present?
Now, one more time, the casino representative refuses to discuss the issue. I described my situation as it is and now let the community decide if what is happening here is a “player’s fraud” or may be a “casino’s fraud”? I provided 6 documents (one by one) for the casino. I provided everything they asked for including video conference.
Still the casino and their affiliate the Pogg claim that I am not the one who actually OPERATE my account. How on Earth can they prove this ridiculous claim? They obviously cannot. That is why they keep calling me fraudster without SINGLE proof.
Actually, I have an idea why Bob casino is making these troubles to me. Before I played at Bob casino - I claimed several bonuses at other SoftSwiss casinos (N1 are also closely related to Softswiss) and, by the way, lost ALL of them. Probably, I was marked as a bonus hunter within this big group. This is where my troubles started. Request after request in the hope to catch me on something. When nothing worked - I was just named a fraudster with my legitimate winnings stolen.
I have a zero tolerance to casino fraud - this is why I am here and make the story known to the wide public.

Once again, I ask to cancel my PAB and let me continue posting here.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... I ask to cancel my PAB and let me continue posting here.
As you wish, PAB cancelled. However, your right to continue posting here is entirely dependent on your compliance with the Forum Rules.
 

ThePOGG

Meister Member
webmeister
Joined
Feb 17, 2012
Location
UK
As the complainant has already been informed we are no longer representing them and will not discuss their case further.

However, for the record, the operator in question actually resides on our Blacklist. We have no commercial relationship with this operator what-so-ever. We work with their license holder to resolve complaints. We work with other companies who use this license. But any suggestion that we are remunerated in any way, shape or form for managing complaints against the Playamo Partners properties is entirely without basis in fact.

TP
 

Hydr0

cyber chill
PABnoaccred
Joined
Oct 24, 2012
Location
OZ
Hi Rimina,

Why waste your time further with this casino? I obviously don’t know all the details, but that KYC process sounds like BS.

Do you have money in your account? If not, just move on mate. It’s not worth the hassle.

You’ve got other choices of online casinos out there that will value your business without the unnecessary stress this scenario is clearly causing.

Best....

Edit: I just noticed that you stated your winnings were confiscated, and your account closed. Never a good feeling. Like SpinUK states above, why cancel the PAB if you feel you’ve been wronged? If there’s any chance whatsoever that your aren’t being completely honest as to the reasons behind the confiscation and account closure, my advice would be to walk away before things get messy. The truth will come out eventually if you go on.
 
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Rimina49

Newbie member
PABnononaccred
Joined
Oct 2, 2019
Location
Baku
As the complainant has already been informed we are no longer representing them and will not discuss their case further.

However, for the record, the operator in question actually resides on our Blacklist. We have no commercial relationship with this operator what-so-ever. We work with their license holder to resolve complaints. We work with other companies who use this license. But any suggestion that we are remunerated in any way, shape or form for managing complaints against the Playamo Partners properties is entirely without basis in fact.

TP
Hello Pogg,

Here I attach the screenshot from your website. N1 casino is listed amongst the so called “deposit-guarantee” casinos on your website. As far as I understand - these are the most trustworthy casinos according to your website opinion. Correct me if I am wrong.

Regards
 

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