Rich Casino bonus complaint

Tourniquet

Dormant account
Joined
Aug 13, 2009
Location
Amsterdam
Ok so I searched Casinomeister on this casino and did found some negative posts, but I didnt see this casino under the rogue section or not recommed so therefore im posting this issue here.

Actually this is my first post here but im reading the forum for a couple of years now, so I do not know if im following the right protocol but here it goes.

I signed up at Rich Casino yesterday and got a free 15, I asked support what the wagering was and he told me 99 times and the max cashout was 100 dollars. Lucky me I finished the wagering with a 186 balance so I withdraw 100 dollars to my Neteller.

Then the next day I get this email:

-- do not edit --


x x,

Our Customer Support team has created ticket x on your behalf, with the

following message:

Dear x,

Thank you for choosing Rich Casino as your online entertainment provider!

We hereby inform you that your payout request has been declined due to the fact that you have not completed a minimum of three successful deposits on your account. As per our terms and conditions, all members that have registered with us for less than six months need to comply with at least three deposits on their account prior to requesting a withdrawal.

Also, please keep in mind the fact that winnings from the sign up bonus are not redeemable as we credit this type of bonus for entertainment purposes only.

Thank you for your comprehension on the matter. Feel free to review our Payout Guidelines HERE:

You do not have permission to view link Log in or register now.


For more information, please do not hesitate to contact us, we will gladly assist you.


If you wish to provide additional comments or information regarding this issue, please

don't open a new ticket; simply click reply on the auto-reply email you received from

us and enter your comment. Please do not alter the subject line.

At your service,
Accounting Department
RichCasino.com

1-888-260-9509

-

So I do find it verry strange because it was a ND bonus for sighning up as a new member so its logical I didnt make any deposits, anyway why do I need to make 3 deposits to verify my account instead of just one ? It doesnt feel right and im afraid losing my 3 deposits if I make them in terms of stuck to the wagering rules or other special rules. I asked support but they are ignoring me and there only awnser is that its there policy, no specific awnser or advise in my case.

Now the other part of the email I dont get either, it states 'winnings from the sign up bonus are not redeemable' so to my understanding I cannot cash out the winnings I made in the first place at all, maby I dont understand it the right way but why would they set a wagering and a max cashout to a bonus if that bonus is never ment to be cashed out or the winnings of that bonus ?

So im really confused and dont know what to do, support doesnt respond and I didnt find any casino rep on this site so thats why im posting it here, hopefully someone can advise me what to do.
 

Tourniquet

Dormant account
Joined
Aug 13, 2009
Location
Amsterdam
Aah thats to bad, so im guessing that they are known as rogued on casinomeister. are you 100% positive that I wil not be able to get that money no mather what ?

Btw are all those casinos with that kind of software Rich Casino uses like that or is this just one rotten apple on the appletree ?

Thanks.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Aah thats to bad, so im guessing that they are known as rogued on casinomeister. are you 100% positive that I wil not be able to get that money no mather what ?

Btw are all those casinos with that kind of software Rich Casino uses like that or is this just one rotten apple on the appletree ?

Thanks.

Well if they insist on 3 deposits first, then just forget it and move on.

All casinos using this software should be avoided at all costs, as they are all dodgy.

I mean, any casino like this that has a MAX withdrawal of $500 PER MONTH for the first 6 months is an absolute disgrace.

Stick to the accredited casinos here and you can't go wrong :)
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
So im really confused and dont know what to do, support doesnt respond and I didnt find any casino rep on this site so thats why im posting it here, hopefully someone can advise me what to do.

Rich Casino belongs to the Winward Ltd group and MissMD is their rep here! Stay away from this group. Their terms are ridiculous. I have written some posts about it earlier this year:

https://www.casinomeister.com/forums/threads/winward-casino-complaint.49060/

https://www.casinomeister.com/forums/threads/winward-casino-complaint.49060/
 

MissMD

Dormant account
Joined
Jan 25, 2006
Location
Romania/Costa Rica/UK
Revenue Giant$

Hi Tourniquet,

I'm sorry for the confusion allow me to explain;

As a general rule the free sign up bonus is not redeemable at Rich Casino.
"The sign-up bonus are funds added to the members account once the registration is completed. Multiple accounts opened by one person will not receive the bonus, and will be closed. These funds are used as an incentive for the enjoyment of players and have no value of themselves. Furthermore winnings from the sign up bonus can be played only and cannot be withdrawn and/or exchanged for any prize"
You do not have permission to view link Log in or register now.


The reason I said "as a general rule" is because there are few exception to this rule. Few affiliates (advertisers) that I work with at Revenue Giants advertise a free sign up bonus (vary from $15-$500) for which there is a 99x wagering. And winning from this free sign up bonus can be redeemed. Some must make at least 1 deposit and other don't require any deposit (depends on what we agreed with the affiliate)- for each of those affiliates there is a special code that Rich Casino support can see on any player's account.

The email you received seems as you were not refereed by an affiliate/ advertiser with an exception though, but if you want you can send me your user and I can check again why were you told the free sign up bonus has 99x wagering. If you have any chat script or emails you sent an were ignored as you said it is unacceptable please send to me I'll forward it to Rich Casino management. (my email is malci [at] RevenueGiants.com)

Also I want to make it clear that depositing at Rich Casino is safe and secure as well as withdrawing money. If you are a legit person i.e. if you have no history of fraud online (not only at the casino you registered), you provide all legit documents to prove your identity then there shall not be any issue to deposit or withdraw there.

Cheers,
Malci :thumbsup:
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi Tourniquet,

I'm sorry for the confusion allow me to explain;

As a general rule the free sign up bonus is not redeemable at Rich Casino.
"The sign-up bonus are funds added to the members account once the registration is completed. Multiple accounts opened by one person will not receive the bonus, and will be closed. These funds are used as an incentive for the enjoyment of players and have no value of themselves. Furthermore winnings from the sign up bonus can be played only and cannot be withdrawn and/or exchanged for any prize"
You do not have permission to view link Log in or register now.


The reason I said "as a general rule" is because there are few exception to this rule. Few affiliates (advertisers) that I work with at Revenue Giants advertise a free sign up bonus (vary from $15-$500) for which there is a 99x wagering. And winning from this free sign up bonus can be redeemed. Some must make at least 1 deposit and other don't require any deposit (depends on what we agreed with the affiliate)- for each of those affiliates there is a special code that Rich Casino support can see on any player's account.

The email you received seems as you were not refereed by an affiliate/ advertiser with an exception though, but if you want you can send me your user and I can check again why were you told the free sign up bonus has 99x wagering. If you have any chat script or emails you sent an were ignored as you said it is unacceptable please send to me I'll forward it to Rich Casino management. (my email is malci [at] RevenueGiants.com)

Also I want to make it clear that depositing at Rich Casino is safe and secure as well as withdrawing money. If you are a legit person i.e. if you have no history of fraud online (not only at the casino you registered), you provide all legit documents to prove your identity then there shall not be any issue to deposit or withdraw there.

Cheers,
Malci :thumbsup:

IN other words, it is FUN MONEY disguised as real money to suck in the uneducated. It is ridiculous.

I would love to hear your defence of the $500 max payout PER MONTH for new players AND the 3 deposit requirement Malci. The floor, as they say, is yours.
 

Tourniquet

Dormant account
Joined
Aug 13, 2009
Location
Amsterdam
Hi Tourniquet,

I'm sorry for the confusion allow me to explain;

As a general rule the free sign up bonus is not redeemable at Rich Casino.
"The sign-up bonus are funds added to the members account once the registration is completed. Multiple accounts opened by one person will not receive the bonus, and will be closed. These funds are used as an incentive for the enjoyment of players and have no value of themselves. Furthermore winnings from the sign up bonus can be played only and cannot be withdrawn and/or exchanged for any prize"
You do not have permission to view link Log in or register now.


The reason I said "as a general rule" is because there are few exception to this rule. Few affiliates (advertisers) that I work with at Revenue Giants advertise a free sign up bonus (vary from $15-$500) for which there is a 99x wagering. And winning from this free sign up bonus can be redeemed. Some must make at least 1 deposit and other don't require any deposit (depends on what we agreed with the affiliate)- for each of those affiliates there is a special code that Rich Casino support can see on any player's account.

The email you received seems as you were not refereed by an affiliate/ advertiser with an exception though, but if you want you can send me your user and I can check again why were you told the free sign up bonus has 99x wagering. If you have any chat script or emails you sent an were ignored as you said it is unacceptable please send to me I'll forward it to Rich Casino management. (my email is malci [at] RevenueGiants.com)

Also I want to make it clear that depositing at Rich Casino is safe and secure as well as withdrawing money. If you are a legit person i.e. if you have no history of fraud online (not only at the casino you registered), you provide all legit documents to prove your identity then there shall not be any issue to deposit or withdraw there.

Cheers,
Malci :thumbsup:

Hello Malci,

I do have to regret to say that after all these bad comments about your casino im of course in no mood anymore to deposite at your casino, but if you can show me your goodwill and let me cashout the 100 bucks then maby I wil change my mind about that.

I wil send you my username to the email 'malci [at] RevenueGiants.com'

I will keep this post updated about the outcome.
 

Nate

Paleo Meister (means really, really old)
webmeister
PABaccred
CAG
Joined
Feb 14, 2007
Location
Cyberspace
All i can say is that your Tactics are disgusting and misleading. I understand that its in your terms but WHY on EARTH do you offer 'Play Money' when people can play for fun??

Your Casino is Predatory / Rogue / and all the BAD things that make this industry less and less reputable everyday... Luring players under false pretenses then referring to your T&C's - It's ONLY Play Money is something to be ASHAMED OF.

I thought I saw it all, but it seems the Rogue Pit Crew have an ACE up their sleeves ALL the TIME ...

SHOCKING!

Nate
 

Tourniquet

Dormant account
Joined
Aug 13, 2009
Location
Amsterdam
Thank you for all your advise guys, im glad I was informed by you and wil not play on any of these casinos with that software anymore because of this bad expirience I had.

Indeed its always beter to stick with A-credited casinos that is true but on the other hand sometimes you feel like giving other casinos a chance to proof themself worthy.

I think a free chip is a nice invitation to a new casino and if you have a nice expirience there then why not come back and play some more, but in this case its nothing but trouble for me and I dont like spending so much time (99 x wagering) and then come to the conclusion I did all that for nothing, thats just fooling the costumer and take them for a joke.

I just got an email back and they claimed that im guilty of multiply accounts on there network, wich I know is not true in the sense that I have more then 1 account per casino. So they can actually pin point you on that rule also if you have a big cashout that you break there rules and have a chance to not get payed, I mean having accounts on sister casinos for me that is not a crime and I dont think it is at all because other casino brands do allow you to have more accounts on there network as long as its not for the same casino, they even gladly give you the welcome bonus even when they know you claimed it on the other sister casino, so that I also find a verry dodgy something and for that reason only I wont play any more on there network, just scared to cashout at all because who knows I signed up at one of there sister casinos on there network.

Anyway this case can be closed now, I wont see my money back, this casino is taken off my computer and I wil stick to the A-credit casinos from now on.
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Wow its actually shocking they can pull that stunt-as if the odds arent in their favour that the player will bust out at a ridiculous 99x playthrough anyway.

At least Dick Turpin wore a mask.:eek:
 

Nate

Paleo Meister (means really, really old)
webmeister
PABaccred
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Bump...

I am interested to see what MissMD has to say in relation to some of the questions Nifty put forward...

I see that she did not even bother to return to the thread..

Nate
 

FAZI1

Full Member
Joined
Dec 6, 2011
Location
Punta Cana
This is funny place they send me email with informations im have 20 free spins. + 50%( email not from affiliate spamer but from casino ) Deposit bonus.

In emials was write 20 free spins and Olso deposit bonus. So ok im go to live czat ask abaout 20 free spins. They answer me they not offered free spins im say im recived emial from casino - so they wont im send im this email im do this - next they answer ok we can add you free spins but afer deposit heh

But im emials was write 20 free spins no deposit . Still say we add free spins after deposit.

So im check their terms and condtions and see Poland players not allowed to play - Im from Poland and now im know this place not allowed to play Poland players - But have Poland players in Registered country List - heh.

So im answer ok but If Poland players cant play - then if im do deposit get free spins ( or no?) then im only can lose money becose if im win you say sorry Poland players is not allowed to play in this place. Live support - Say no you are allowed - Ok so im say pleased look in your terms and conditions. Then girl from live support say ok thats true you not allowed.

So they have
-In registered country list olso Country who cant Play in this place
-They send personal emails with free bonus but dont wonna add them - Probably massive send to all registered players next Standrt answer do first deposit !

Is very good in web are sites like this sites where new players can read about casinos like this who still work with unethical bisness practice and do all trick to get money from players and if somone win then will be trying no pay .
 

Brookerad

Newbie member
PABinit
Joined
Oct 2, 2022
Location
Peachland BC
They have kept $1400 from me after waiting weeks for a withdrawal. All of a sudden they said I allegedly commuted bonus abuse!! That I used 3 bonus in a row. In my history it shows I used 3 bonus’s but they are far apart. I really need help if there is any. Please someone help me.
 

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