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Resolved Rich and Thebes Misleading Terms

Discussion in 'Casino Complaints - Bonus Issues' started by me_and_ed, Sep 10, 2009.

    Sep 10, 2009
  1. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I will try to make this as short as I can. I received the below email from Thebes stating I had not played in while and to try Rich their sister casino with a $100 n/d bonus, as you can see it clearly states 20X, as well directs you to Thebes general T&C's which also are at 20X. So I played and had a balance of $497.10 after quite a bit of play $4671 wagered, more than double the posted terms, cashed out, rejected, said I had another 53X to play:eek2:, contacted c/s and after 20 mins still no answer, I search high and low for a different term for the chip but nothing, went to bed, next morning played more and got my balance to $600, tried to w/d again, rejected after $8500 in wagering, contacted c/s and either not willing to answer or just could not I had to leave to work after another 25 mins, well by the time I played through the 100x my balance was 0. The more and more I started thinking the more pissed I got, contacted David here and he got the ball rolling with Rich, got a response from Rich that they made mistake and the wagering should have been 20X, her resolve was to put the $100 back in my account with a 20X rollover???? of course barely made 3x and busted. I realize this is free money however that is not the point, I feel I am owed at least $397.10 (my w/d after the $100 bonus was removed).


    Email Received:
    Dear me_and_ed,

    Its been a while since weve seen you here at Thebes. Perhaps youre looking for a new casino experience. Maybe an introduction is in order, to Rich Casino.



    Rich Casino prides itself on offering a high level gaming experience. With service and bonuses that beat the online standard, and a great selection of games, Rich Casino is sure that youll feel right at home.



    To welcome you in, Rich Casino is pleased to offer you a $100 no deposit bonus. Try the games. Test the service. Enter the Kings Ransom promotion, starting today, and you could win a gold bullion coin.

    To claim your bonus, simply download the software by clicking on the button below. Register a username and simply chat with support to claim your free bonus.

    See how Rich is bigger and better than the competition. See why, at Rich Casino, the game must go on.



    Regards,

    Thebes Casino Management


    You are receiving this email because you are a member of Thebes. To unsubscribe from our mailing list at any time please click here.
    Please contact our Customer support at 1-877-294-3660 or This email is not visible to you.
    T&C: This Bonus can be redeemed only once. You must wager the Bonus + deposit 20 times before making a withdrawal.
    This promotion is only valid for members who have received this e-mail. Promotions are subject to change. All management
    decisions are final.The T&C are subject to the general T&C as they appear on the website at You must register/login in order to see the link.
     
  2. Sep 10, 2009
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Well, you certainly had a new casino experience. Arrogance (refusal to be arsed to check again before parroting the same WRONG responce when you told them they must surely be wrong about the 20x which they thought was 100x). Incompetence (getting it wrong in the first place, codes and terms are closely tied together with the Rival lobby are they not?).
    Getting it right in the end, but too late.

    All they have done is show you a bad casino experience at a sister site, which could deter you from playing there, but worse still, could put you off continuing to play at Thebes. Had they not contacted you with this offer, you may have played again.

    Don't forget, if you HAD managed to withdraw from this free chip, the "Fantastic anti-fraud systems" that Rival operate would have ensured your offers vanished from the lobbies of every Rival casino you have an account at, and any that you joined in future.
     
  4. Sep 10, 2009
  5. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    These are topgaming casinos not Rival :axeman2:
     
    2 people like this.
  6. Sep 10, 2009
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They are indeed!

    I have to stand corrected about losing promos, but the rest of the criticism stands.

    I am a little surprised to hear this of Thebes though, because it seemed they were better at managing CS than this, and wanted to be the standard bearer for Top Game.

    I have neither played at Rival nor Top Game, so it was easy to miss the clue given by the lobby screenshot.

    There are too many tales where players are repeatedly told they have more WR to do, with the mistake rather conveniently only coming to light once they have zeroed out trying to make the WRONG WR.
     
  8. Sep 11, 2009
  9. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver




    I will say David from Thebes is top notch, quick to answer and has been very helpful in trying to find a resolve, all this and not even his casino.
     
    1 person likes this.
  10. Sep 14, 2009
  11. luciana

    luciana Dormant account PABnononaccred

    Occupation:
    business owner
    Location:
    ontario canada


    Thanks for your post! Very helpful!

    Just thought I would add a little to it...my experience with RICH CASINO has been awful right through! I strongly urge others to not even look twice- every aspect of my time there was uncomfortable and unhappy. I am no longer a member and would like to spare others from the mistake I made. TOPGAME IS JUST NOT THE RIGHT PLACE TO INVEST- SO FAR EACH TOPGAME CASINO I HAVE JOINED HAS TOO MANY ISSUES!

    Please be careful to all those who are considering Rich casino.
     
  12. Sep 15, 2009
  13. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    Unless I am missing something you have posted twice not to play here but have yet to divulge your issues, please expand.
     
  14. Sep 15, 2009
  15. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    A surprising conclusion to this story. I have long been a non supporter of TG so this came as somewhat of a surprise, speaking with David Thebes and Aaron from Rich, we have gone back and forth, all I asked was the the terms be made clear so other players would not have to deal with the issues of ambiguous or hidden terms, I never asked for money, what I have received is an assurance that the terms would be made clear and the shocker was $500 in my account no strings attached. As most of you know me I am in no way a shill or an affiliate, I did enjoy my play, the games played fair to me (I managed of 10K in playthrough on a $100) and the casino did go well beyond what they needed to, I am satisfied, now I can only hope TG will get the issues worked out, seems that some of the operators are trustworthy and fair, speaking for Thebes and Rich (sister casino's from what I gather).
     
    1 person likes this.

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