Question Restricted Bonuses after random Jackpot

[hoff1985]

first of all: i know bonuses are only nice to have and nothing mandatory.


i won a couple of month ago a 6800$ random jackpot at buzzluck. since that moment my account is restricted and all bonus code doesnt work anymore esscept the always available 35% one. the official statement: yes your account is restricted now after this win.

i still play sometimes there, and i know that its generous to still get a bonus, but still it doesnt make sense to me. to win a random jackpot is pure luck, you cant really chase them, so why should the casino restrict me after such win?

do you guys experienced the same thing at other casinos?

just wondering...

PS: This is not a critic! i'm only curious. i was very happy with the fast payment of my jackpot and the customer care in general.

 

[bigjohn]

That's just wrong. If you can see a bonus code you should be able to use it.

If the casino sends a player a code by e-mail, that is not necessarily for all players and I would not expect it to be honored for other players.

What is the message they are sending you by by restricting you like that?

I tried Buzzluck and none of the codes worked for me then I found out they were CWC and I know they are not too fond of me because I used a lot of bonuses at their RTG properties.

I started playing at Lucky Club for NuWorks slots and am very happy there. Jackpot Capital Group have always sent me bonuses and paid out from free chips with no problem.

 

[Nifty29]

first of all: i know bonuses are only nice to have and nothing mandatory.


i won a couple of month ago a 6800$ random jackpot at buzzluck. since that moment my account is restricted and all bonus code doesnt work anymore esscept the always available 35% one. the official statement: yes your account is restricted now after this win.

i still play sometimes there, and i know that its generous to still get a bonus, but still it doesnt make sense to me. to win a random jackpot is pure luck, you cant really chase them, so why should the casino restrict me after such win?

do you guys experienced the same thing at other casinos?

just wondering...

PS: This is not a critic! i'm only curious. i was very happy with the fast payment of my jackpot and the customer care in general.

What are you curious about exactly?

You pretty much answered your own questions.

Bonuses are a privilege and not a right.

 

[bigjohn]

Bonuses are a privilege and not a right.

I couldn't agree more but no business of any kind should advertise something they are not going to honor. I feel bonuses should be in the cashier section of the casino (like Rival does) or by e-mail so they can be adjusted for individual players if that is what the casino intends to do.

 

[mrmark21]

I closed all my accounts at CWC a few months ago and have never looked back. IMPO their service kinda sucks and the fact they can bonus ban you after a RANDOM win on a RANDOM jackpot is just plain bad. I'd be able to understand the casinos reason for doing this had you been advantage playing and winning on Black Jack but you were playing a RANDOM game where you can't advantage play. Seems like the only reason they bonus banned you is because you won.

Nifty is right the choice to bonus ban you is completely up to the casino (as bonuses are not a right they are a privilege) just as the choice not to play there is completely up to you. Two sides of the coin. By continuing to play there you're encouraging this casino's behavior. So my advice: Stop

Try Lucky Club instead and good luck

 

[mattsgame]

Try Lucky Club instead and good luck

Just keep in mind that they are part of Jackpot Capital and have the same withdrawal policies and will bonus ban you the same CWC does.

 

[gambler777]

I closed all my accounts at CWC a few months ago and have never looked back. IMPO their service kinda sucks and the fact they can bonus ban you after a RANDOM win on a RANDOM jackpot is just plain bad. I'd be able to understand the casinos reason for doing this had you been advantage playing and winning on Black Jack but you were playing a RANDOM game where you can't advantage play. Seems like the only reason they bonus banned you is because you won.

Nifty is right the choice to bonus ban you is completely up to the casino (as bonuses are not a right they are a privilege) just as the choice not to play there is completely up to you. Two sides of the coin. By continuing to play there you're encouraging this casino's behavior. So my advice: Stop

Try Lucky Club instead and good luck

I am not sure why you are having issues. I had not played at CW for a while, I went back there. Shortly after starting there again I won a RJ. I have never been bonus banned. So I am not sure why that would happen to some but not all. So I couldn't say that is a reason not to play there, just to say, my RJ never changed anything for me with them. And it is the only place I have ever won one and that is after about 7 years of playing. I also don't understand why people think casinos don't like you if you use a bonus all the time. They keep sending me bonuses whether I use them or not, I have restricted play and playthroughs to meet, so why would they hate it? Just asking because I have not figured that out.

 

[RikkiGT-R]

Long story short: they will continue to give bonuses whilst you remain a losing depositor?

 

[maphesto]

first of all: i know bonuses are only nice to have and nothing mandatory.


i won a couple of month ago a 6800$ random jackpot at buzzluck. since that moment my account is restricted and all bonus code doesnt work anymore esscept the always available 35% one. the official statement: yes your account is restricted now after this win.

i still play sometimes there, and i know that its generous to still get a bonus, but still it doesnt make sense to me. to win a random jackpot is pure luck, you cant really chase them, so why should the casino restrict me after such win?

do you guys experienced the same thing at other casinos?

just wondering...

PS: This is not a critic! i'm only curious. i was very happy with the fast payment of my jackpot and the customer care in general.

It is very strange that casino operators seem to think that a players luck will destroy the casinos house edge. Stupid even, if you ask me. Player X won today...oh no, we have another of those players who can't be beaten by the house edge...

Bonuses at reputable casinos are calculated with the house edge in mind. It's pure luck when a player wins. Casinos who restrict a players privilegies after a huge jackpot win not only show us that they believe that the player has magic fingers, they also seem to think that this player will cost them more money.

The funny thing is that a jackpot win, as in Hoffs issue, is supposed to be won by a player anyway. The casino already have "lost" the money because it's in a pool generated by players and calculated outside the house edge.

And yes, I have been bonus banned at many casinos after wins. At some casinos I have been bonus banned when winning without bonuses.

 

[hoff1985]

I was only interested to know if other players have same experiences than i had... As i said i know that its a privilege, but i find it weird to ban all bonus higher than 35% because of a RJ win... Before this RJ i deposited, withdrew, deposited and had always all bonuses available.

The official answer was just: Yes, your account is restricted for these bonuses but you can still use the 35% ones.

As i said i think the casino is good and they paid fast and are always helpful, i just find it weird...

 

[maphesto]

What are you curious about exactly?

He had two questions! Pretty clear to me.

You pretty much answered your own questions.

Where?

Bonuses are a privilege and not a right.

He already knows that bonuses are a privilege and not a right. That wasn't the issue. He also asked if other members had experienced the same thing at other casinos? He didn't "pretty much answer" that question by himself Nifty. I think you are way to harsh sometimes Nifty, and this time I know you posted this four minutes after an angry post which may have influed your judgement.

 

[maphesto]

Try Lucky Club instead and good luck

Lucky Club Casino failed to become accredited here during the BoF-period. Bryans words:

I'm postponing any baptism until they decide how they want us (players and webmasters) to classify this casino.

Is it part of the JC group? Is it part of Intertops? Or is it a separate entity? Make a choice.

To me, it's better to play at Buzzluck without bonuses than with Lucky Club Casino with bonuses.

 

[mrmark21]

Just keep in mind that they are part of Jackpot Capital and have the same withdrawal policies and will bonus ban you the same CWC does.

Well that's no good Why do these casinos offer bonuses if they are just going to bonus ban you after a win?

I am not sure why you are having issues.

Just letting you know... I'm not the one who started this thread to sought an answer so you might like to direct you're questions to Hoff

 

[Nifty29]

He had two questions! Pretty clear to me.



Where?



He already knows that bonuses are a privilege and not a right. That wasn't the issue. He also asked if other members had experienced the same thing at other casinos? He didn't "pretty much answer" that question by himself Nifty. I think you are way to harsh sometimes Nifty, and this time I know you posted this four minutes after an angry post which may have influed your judgement.

I don't mince my words.

I'm sometimes harsh, but only when it is IMO deserved.

It wasn't deserved in this case. Sorry Hoff

 

[hoff1985]

Alright Nifty... No worries

 

[vinylweatherman]

I was only interested to know if other players have same experiences than i had... As i said i know that its a privilege, but i find it weird to ban all bonus higher than 35% because of a RJ win... Before this RJ i deposited, withdrew, deposited and had always all bonuses available.

The official answer was just: Yes, your account is restricted for these bonuses but you can still use the 35% ones.

As i said i think the casino is good and they paid fast and are always helpful, i just find it weird...

Yes, same here.

It appears the outcome governs whether or not they give out bonuses, even where the result has been pure luck like a slots RJ rather than smart play on a strategy dependent game like Blackjack.

It shows they don't really grasp the nature of how "random" works when a lucky RJ win triggers such a ban. With an RJ, individual players win, but overall the house wins. Today's RJ winner is tomorrow's loser, eventually giving the RJ back and more.

Bonus banning RJ winners actually hurts their bottom line over the long term, as such players are just as likely to win or lose after hitting an RJ as before (that's how random works), but having been downgraded to second class customer, they will do so elsewhere, and elsewhere is where the long term house edge takes over and wins back that RJ.

My experience is that the longer I play, the more dramatic the spread between casinos I am ahead at and those I am down at. A considerable part of this distortion is down to the fact that most casinos have banned me from bonuses when I have gone ahead, but where I am down, I am offered BIGGER bonuses. Given that the universal rules of the universe are the same at every casino, this means I play where I am down overall as I am treated better. An individual casino may see me as having lost more than I should for the amount wagered, but this has been compensated by having won more than I should have elsewhere. Long term, everything should get closer to the expected outcome, about 5% to the house on slots. I can move the odds in my favour by playing where I get the most perks per pound deposited. Since past results don't influence the future, it does not make a difference whether I play where I am "lucky", or at my most unlucky casino of all. Forget the past, it is the current deposit and offer that should be evaluated for best value, and provided the casino isn't a rogue, that would be the best place to play for that deposit.

Just let a non CWC casino win back that RJ, as long term they will because bonuses are designed to favour the house in the longer term, no matter how good a deal they seem to offer players.

 

[hoff1985]

Yes, same here.



Bonus banning RJ winners actually hurts their bottom line over the long term, as such players are just as likely to win or lose after hitting an RJ as before (that's how random works), but having been downgraded to second class customer, they will do so elsewhere, and elsewhere is where the long term house edge takes over and wins back that RJ.

Exactly my opinion. I would deposit much more if i would have better bonuses, and that i've won a RJ (even if i know that it was total luck) is still somewhere in my mind when i play that casino. So what i believe is for these winners it makes much more sense if the offer me bonuses as good as before that RJ win to have me deposit over and over again

 

[zap987]

Not a big fan of CWC and it's certainly possible they are that stupid to bonus ban someone just for winning a jackpot. Much more likely though is that the jackpot and following withdrawal made them review your account and then saw that your style of play, intentional or not, gave you and edge on their bonuses.

 

[Deanna]

I find it crazy they would ban you for winning an RJ. I use EVERY bonus available at CWC, I can't think of a time I haven't used a bonus coupon. I've won at least 5 randoms in the past year plus the 24k on Naughty n Nice in November and I've never been bonus banned. It just seems really really weird. Have you asked them for a straight up answer on why you're bonus banned?

 

[hoff1985]

Not a big fan of CWC and it's certainly possible they are that stupid to bonus ban someone just for winning a jackpot. Much more likely though is that the jackpot and following withdrawal made them review your account and then saw that your style of play, intentional or not, gave you and edge on their bonuses.

I can't imagine that having an impact...

I never try to play "strategically", my playing is the same at every casino:

1. Get a decent Match Bonus, deposit between 25+50$
2. Try different slots always with bets between 60c and 1$
3. Bustout or cashout...

Thats my strategy )

 

[vinylweatherman]

I find it crazy they would ban you for winning an RJ. I use EVERY bonus available at CWC, I can't think of a time I haven't used a bonus coupon. I've won at least 5 randoms in the past year plus the 24k on Naughty n Nice in November and I've never been bonus banned. It just seems really really weird. Have you asked them for a straight up answer on why you're bonus banned?

It seems they also consider whether the win puts you ahead over the life of the account, which is why a losing player can win many RJs and not get bonus banned, and another can win just one and be hit with a ban straight away.

The real problem is that nothing can detract from the feeling of being given second class treatment, because the "privilege" is actually open to anybody and everybody, especially new players with no history at all from which to judge them.

By making bonuses like this, casinos have created an expectation, very much like the tipping thread that seems to have produced widely opposing views. Like bonuses, tipping is also a privilege, given for exceptional service, yet in the US culture, it has become an expectation to the extent that not receiving a tip, just like getting bonus banned, is seen as an insult.

Also like tipping, the industry is at fault for marketing the bonuses as a "right", rather than a privilege to be extended for a degree of loyalty.

As in the tipping thread, you have players that are insulted by not being offered a bonus, and others that defend the "privilege" nature of bonuses, and that they should be appreciated as a gift, not a right.

Another similarity also exists, because of bonuses (like tips), players suffer a reduction in RTP, perks such as loyalty point rates, etc (as waitresses suffer depressed wages due to expectation of making it up from tips). Players thus bonus banned feel cheated because they don't then get higher RTP and better comp rates on their play (just as the waitress that doesn't get the tips expected doesn't see her wages boosted unless law dictates it).

If something was never intended to be a right, it should never have been promoted as such when the industry first came up with the idea.


It's too late now, you won't get rid of the expectation among players for bonuses any more than you will get US waitresses to accept that tips are just occasional gifts, not something they should rely on to make a living.

If anything, bonus culture is spreading, it's now happening in the high street shops as well as online.

 

[wobble33]

first of all: i know bonuses are only nice to have and nothing mandatory.


i won a couple of month ago a 6800$ random jackpot at buzzluck. since that moment my account is restricted and all bonus code doesnt work anymore esscept the always available 35% one. the official statement: yes your account is restricted now after this win.

i still play sometimes there, and i know that its generous to still get a bonus, but still it doesnt make sense to me. to win a random jackpot is pure luck, you cant really chase them, so why should the casino restrict me after such win?

do you guys experienced the same thing at other casinos?

just wondering...

PS: This is not a critic! i'm only curious. i was very happy with the fast payment of my jackpot and the customer care in general.

good job you did not get banned when platinum vip level. just for winning a random.

 

[Sovietsky]

LOL, I have never been bonus banned only time I've heard about it is here on CM. Or well I did used to get free spins from Nordicbet then I won and now I don't get them anymore, talked to their support and they said they had a random list (yea right).

So I don't play there anymore but I do however recive deposit bonuses from them.


My advice to you hoff1985 is not to deposit any money there anymore and if they offer you some free cash then you can play and win and withdraw just to be annoying to them.

 

[Nate]

Hoff,

Its simple - They Bonus Ban you, You Deposit Ban them

I cashed out a few times from Sloto and was promptly Bonus banned also. Have I been back.... No... I used to deposit over $200 a time every time now I just don't bother - I deposit Banned them

Nate

 

[vinylweatherman]

Hoff,

Its simple - They Bonus Ban you, You Deposit Ban them

I cashed out a few times from Sloto and was promptly Bonus banned also. Have I been back.... No... I used to deposit over $200 a time every time now I just don't bother - I deposit Banned them

Nate

This is what I usually do.

Sometimes, after a few weeks you get a "did we upset you" letter trying to get you back, and all of a sudden the offers reappear. The often vanish again as soon as you win. It shows that they really do look at winning and losing, rather than loyalty.