Responsible gaming limits that don't work

Skephan

Full Member
PABaccred
PABnononaccred
PABnononaccred2
Joined
Dec 20, 2016
Location
Earth
Hi all,

You know we all set limits from time to time to keep it fun and don't get carried away.
I have been playing at a new MGA licensed casino were I set limits like deposit, wager limits and session ect.
I've noticed at this brand you can directly adjust your limits any time without a waiting period of 24 hours or 7 days just like a Curacao licensed casino.

''What''s the point I thought ?'' There's no player protection. Anyways technical department are investigating this hehe.
Otherwise I will warn you guys to maybe not to play there.

Isn't this illegal ?
What are your thought?
 

Skephan

Full Member
PABaccred
PABnononaccred
PABnononaccred2
Joined
Dec 20, 2016
Location
Earth
People never have these isssues at landbased casino's with RG-tools and withdrawal delay.
I need the tools to keep it regulated for myself.

So the Casino *snip* had a bug in their responsible gaming tools.
I set the wager limit to 5 euros weekly but the software wouldn't accept 4 euro bets.
I know there is a pending period for weekly limits of a week. In order to play the following week I increased the limit but it was instantly active.

That week I lost my balance and the bug got fixed few days after probably. Casino admits the software had a glitch but not feel any responsibility on their end.
I waited for 6 weeks for their answer about their investigation.
 

Attachments

Last edited by a moderator:

Skephan

Full Member
PABaccred
PABnononaccred
PABnononaccred2
Joined
Dec 20, 2016
Location
Earth
Hi an update .. casino has solved this issue accordingly
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top