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Question Responsible gaming issue

Discussion in 'Online Casinos' started by bm82, Apr 19, 2018.

    Apr 19, 2018
  1. bm82

    bm82 Newbie member PABnonaccred

    Occupation:
    Marketeer
    Location:
    NL
    Hello everyone,

    Without accusing anyone (yet), I'd like to get some input on an issues I have experienced at a trustworthy casino group that I fancy quite a bit.

    • After every nice win, I always set a loss limit to prevent myself for losing too much
    • This is exactly what I did after winning approx EUR 7k last monday night. I decided to set a EUR 1700 daily loss limit.
    • After midnight (Tuesday = new day) I continued playing, under the impression that with a loss of EUR 1700 I would hit my loss limit and get the appropriate notification, which I got.
    • In the heat of the moment I restarted the game and could actually continue playing... and lost everything

    Relevant clauses regarding loss limits on the site
    • To stay in control of your gambling, you can set gaming limits on your account. We recommend that all of our players make use of these. To set them, go to Your Account and select Gaming Limits where you can set limits on deposits, losses, wagering and time. These can be set by day, week or month, restricting your play once your limits have been reached within that period.
    • Loss limit
    Set a limit for how much you will be able to lose in a set period of time. You can set a limit per transaction, per day, per week or per month. When the limit is reached, no more can be played on the account until the chosen time period has passed


    Am I being to harsh if I feel that the operator didn't offered me the protection I'm entitled to as a MGA-player, and I request my money back? I know it's quite stupid that I lost everything again, and this is how it always goes. But this is exactly the reason why I always protect myself with a loss limit.

    Thanks in advance for your replies, appreciate it.
     
  2. Apr 19, 2018
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I assume it's one of those casinos who have another rule saying that it is your winnings + the loss limit that counts. That way they don't need to lose anything, and they are taking advantage of week gamblers.
    It is your resposibility, but I can't understand how any casino can claim they are helping any gambler with allowing them to also lose their winnings.

    I know Betsson have that and a few others. Go and read the rules again and see if you find something more, or tell us what casino it is.
     
    Mouche12 and bm82 like this.
  4. Apr 19, 2018
  5. jacko10

    jacko10 Experienced Member

    Occupation:
    engineer
    Location:
    ireland
    some casinos even if deposit limits / loss limits are in place allow you to carry on until the amount withdrawn is reached
    dont know if this is the case with your issue but i have done the same in the past were i have withdrawn lets say 2000 and i have a limit in place for 200 i can still carry on till that 2000 is reached
    im sure more experienced members will offer a better reply than mine
     
    bm82 likes this.
  6. Apr 19, 2018
  7. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    The system is probably set up to enforce it over a 24 hour period. However as the terms say per day I would say you grounds for complaint. Which casino is it?
     
    bm82 likes this.
  8. Apr 19, 2018
  9. bm82

    bm82 Newbie member PABnonaccred

    Occupation:
    Marketeer
    Location:
    NL
    I know, this is exactly what my issue is. If it was over a 24h period and the terms would state it's over a 24h period, or over a net loss session I woul never started this topic. Since I nudged them three times without a reply, it's time to mention the casinos' name: Toto2.com. Part of Bethard.

    I might be filing a complaint, but still hope to solve it without one.
     
  10. Apr 19, 2018
  11. bm82

    bm82 Newbie member PABnonaccred

    Occupation:
    Marketeer
    Location:
    NL
    Btw. with some other Bethard brands they refer to something they call "Net Loss Limit" Mychance for instance:

    Responsible gaming issue: upload_2018-4-19_16-2-16.png,Apr 19, 2018
     
  12. Apr 20, 2018
  13. bm82

    bm82 Newbie member PABnonaccred

    Occupation:
    Marketeer
    Location:
    NL
  14. Apr 20, 2018
  15. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
  16. Apr 20, 2018
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    edit - i see someone posted :D
     
  18. Apr 20, 2018
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ bm82 : PAB received and in progress. Please ensure that you have read the PAB FAQ and are fully familiar with section 3.12 regarding your responsibilities. Our expectations there are clear and explicit; violations of those guidelines will delay, damage or even kill your PAB.
     
  20. Apr 21, 2018
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    This is an old scam whereby you are led to believe you are setting a deposit limit when in fact you are getting a LOSS limit. I cannot believe this scam is still going on, it's misdescribing the function, misleading and bloody irresponsible and is on par with a long pending period as to the aim of retrieving player winnings. It's about time these f*ckers who do this are pitted IMO.
     
    Tirilej likes this.

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