teddybarko
Dormant account
- Joined
- Nov 1, 2012
- Location
- uk
Hi all - newbie here with a question..
Over the last year i have been online gambling really heavy, self excluding from numerous sites ect due to problem gambling.. due to this i have encountered several issues... I opened an account with a allslotsmobilecasino, deposited a few hundred quid and won £2000, i tried to withdraw this and my account got locked & i contacted them to which they responded with... you have previously self excluded from one of our partner sites (wild jack mobile casino) which we are linked to therefore your account has been closed and any deposits you made will be returned to your card & any winnings will be deducted. I felt terrible and cheated after this but in the end i had to accept it as they didnt budge.
Ever since this i have been really careful on checking who is partnered by who before opening an account, until the other night... I hadn't gambled a penny for 2 months, then got the urge for a game of roulette, so i opened an account with 7Regal who i had never heard of, started depositing and playing, after a few hours i was down over £5000 , savings, overdraft all gone! The next day i went to the 7Regal website to look for a contact email to ask for my account to be self excluded & i noticed that 7Regal is owned and run by Winner Casino.. I remembered having a Winner casino account 2 months back and self excluding myself from them permanently. This has made me believe that i should have not been allowed to open an account with 7Regal and that my deposits should be voided.. so i contacted them and explained, to which they closed my 7Regal account immediately, i heard back from them today and their response was... when i self excluded my Winner casino account i didnt tell them i had a problem with gambling, so on this occasion none of my deposits will be void. I explained to them that self exclusion is put in place to protect problem gamblers but they says many players self exclude for various other reasons.
Im a genuine guy, not attempting to cheat anyone, but i feel that on both occasions i have been cheated. What do yous think of this? Have i got a case to get my money back from 7Regal or am i fighting a lost cause?
I know the main problem is myself & i need to have more will power , but im sure a few of yous out there will agree that its easier said than done.
thanks for taking the time to read this and hopefully give me some advice.
Over the last year i have been online gambling really heavy, self excluding from numerous sites ect due to problem gambling.. due to this i have encountered several issues... I opened an account with a allslotsmobilecasino, deposited a few hundred quid and won £2000, i tried to withdraw this and my account got locked & i contacted them to which they responded with... you have previously self excluded from one of our partner sites (wild jack mobile casino) which we are linked to therefore your account has been closed and any deposits you made will be returned to your card & any winnings will be deducted. I felt terrible and cheated after this but in the end i had to accept it as they didnt budge.
Ever since this i have been really careful on checking who is partnered by who before opening an account, until the other night... I hadn't gambled a penny for 2 months, then got the urge for a game of roulette, so i opened an account with 7Regal who i had never heard of, started depositing and playing, after a few hours i was down over £5000 , savings, overdraft all gone! The next day i went to the 7Regal website to look for a contact email to ask for my account to be self excluded & i noticed that 7Regal is owned and run by Winner Casino.. I remembered having a Winner casino account 2 months back and self excluding myself from them permanently. This has made me believe that i should have not been allowed to open an account with 7Regal and that my deposits should be voided.. so i contacted them and explained, to which they closed my 7Regal account immediately, i heard back from them today and their response was... when i self excluded my Winner casino account i didnt tell them i had a problem with gambling, so on this occasion none of my deposits will be void. I explained to them that self exclusion is put in place to protect problem gamblers but they says many players self exclude for various other reasons.
Im a genuine guy, not attempting to cheat anyone, but i feel that on both occasions i have been cheated. What do yous think of this? Have i got a case to get my money back from 7Regal or am i fighting a lost cause?
I know the main problem is myself & i need to have more will power , but im sure a few of yous out there will agree that its easier said than done.
thanks for taking the time to read this and hopefully give me some advice.