[RESOLVED] vegas joker still not paying up

vegas joker still not paid my money after over a month and are now ignoring emails
any tips on taking legal action against these rogues?

 

^ I went back and read your previous thread on this issue. Can you tell us where this dispute stands now? Is there still a problem, in the casino's eyes, that the address on your account is different than the current address on your personal documents?

 

re

they are saying the name on the account is different tomine. why would it be? i sent all the relevant id to prove my credit card belongs to me etc what more do they want?
time for further action i think
wonder how many others they have ripped off in this manner?seems the whole vegas lounge group is the same. the simple fact is i deposited $150 ( $50 x 3 ) which they had no problem accepting and i won $1000, reversed $50 again which they had no problem doing, leaving a balance of $950 which they dont want to pay. there must be a law against that somewhere and i intend to find and use it

 

So they are saying that the name on the credit card used to deposit is different than the name on the casino account. But you are saying you have furnished documents to prove that you are indeed the owner of the CC, and the name matches what's on the casino account. Do I have this right?

 

re

yes i have proved the card is mine and no fraud is involved
I have also now forwarded proof of my ex partners details registered 5 years ago and they are saying they will refund my purchases i.e. $150 not my winnings of $950?????

 

This looks like the problem.

Are you playing a casino account registered by your ex?

If this is the case, you really should have cleared this with support beforehand. This often catches out "innocent" players who really did not intend to defraud anybody, but provides casinos with a fantastic excuse not to pay (they can think one of the deposit methods is "stolen money"). Sometimes, couples DO play together on one account, but they get caught out when they both register their own deposit methods. This leads to a situation where the name on a deposit method does not match that on the casino account - it doesn't matter that you can prove the card is yours, what matters is the casino account is not. (If this is NOT the case, then ignore the above paragraph).

 

re

i see your point but they accepted my card and accepted my bets they should by law have to pay the result of that bet

 

That might be a realistic view "IF" there was a law governing online casinos... but with no regulation... and no one to enforce any illegal or unethical actions by online casinos... they pretty much can... and do... whatever they please.

The Virtual group of casinos are very well known for exactly that.

Looks like lately... a lot of other groups are following suit.

 

The problem here is in believing the casino is your friend.

WRONG, they are after your money. Reputable ones will be satisfied with the long term house advantage, and their confidence in their promotions. They will honour their own mistakes.
Less reputable outfits will treat any mistake as a "deliberate act", and will uphold any terms that allow them to pay less. In this case, they were happy to accept your deposits despite the fact it would only need a simple software check to discover the difference in names, had you lost, you would never have known this was a problem. It may even be that had you withdrawn less than total deposits on that card they would have been happy to pay, but when players come out ahead the full set of tests are done.
Sadly, this leaves halifaxplayer trussed up like the proverbial Christmas turkey, ready to roast. eCogra would side with the casino on this, as this is a breach of the terms about allowing others to use your account.
Further evidence would show whether this was genuine play, but I don't expect the casino are interested as they can save themselves $800.

You could try a PAB, but you may not get the answer you seek. I do not know if the rep is still active here after they got into "not recommended" due to over zealous actions last year over multiple account frauds.

 

re

the latest
I did get a reply after sending in further details mentioned
they wont pay to credit card ( every one olse does) and they wont pay to neteller even tho it is one of there listed cashout options
will keep you posted.
Incidentley..anyone got any links to U.S. news groups?

 

re

P.S.
Weatherman
I think you are right about Ecogra, from my experience so far with them ( which is limited I will admit) they are very much hand in glove with the casino

 

re

looks like a result
here is the latest email body

Dear Mark, thank you very much for your co-operation. We would like to confirm that your Vegas Joker Casino winnings for $950.00 will be processed later on today and sent to you by cheque as per your earlier request to the address you registered with the casino. This amount will be converted into GBP by our bank,so your cheque will be in your local currency. Please always allow from 7 to 20 days to receive your cheques. Please do not hesitate to contact us in case of further queries. Best regards,Vita E Processing Services on behalf of Vegas Joker Casino Website: You must register/login in order to see the link.

 

^ That's good to hear. I think the casino used its discretion wisely in the end for a player who made an innocent mistake.

Perhaps they were even monitoring this thread and became persuaded by the criticism of their actions.

 

re

money paid at last and cheque cleared will close the casino account now so this doesn't happed again
Thanks everyone for your help and comments.

 

Glad to hear you got paid!

 

The more I read about these pure ripp off the more I think it's time to stop gambling on-line. If you win, you get cheaped out of your withdrawal.