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[RESOLVED] Still Waiting for GRAND PRIVE

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Logjammer, Nov 24, 2007.

    Nov 24, 2007
  1. Logjammer

    Logjammer Dormant account

    Occupation:
    Police officer
    Location:
    Pittsburgh pa
    I posted a thread about a month ago about no/slow pay from Grand Prive, waiting for $2000.00 and $1200.00 payouts, they e-mailed me and asked me to change over to an ACH credit transfer, claiming it would expedite the payments. Two days after my cancel of the check it arrives in the mail (Now worthless paper)! But Grand prive assured me that the ACH transfer would happen in a matter of days.....Now its been three weeks (a total of seven weeks) waiting for the ACH credit (they even requested a voided check) as they could not get the tracking numbers or account numbers right. What in hell is going on with these people? does anyone have the skinny on these folks issue or am I out $3200.00. Is there an easier way to get paid?
     
  2. Nov 24, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Sadly not. The check arriving after such a delay is NOT to do with the mail, but all to do with their processor lying about having already posted the check. This makes it looks lost, which has driven you to cancel it. Had you been told the true date the check was REALLY posted, you would probably not have had it cancelled until the delay was too long from the ACTUAL time of posting. It is also possible that the check was no good anyway, as processors are changing all the time. Clearly, they are having the same problems with the ACH, and I don't think they have been honest about how "easy" this option is. Other casinos have made it clear that ACH is NO LONGER an option because it is too difficult.
    There are other suggestions in the section set aside for US players having similar problems.
     
    1 person likes this.
  4. Nov 28, 2007
  5. TxMyTx

    TxMyTx Dormant account

    Occupation:
    Retired insurance adjuster
    Location:
    Texas
    slow and ignorant

    I waited over 2 months for my withdrawal from Grand Prive. I wrote Ecogra and they were a big help but I still had to wait a month for my ACH after they got involved.

    When you get your ACH and I do believe it will come as long as you irritate them enough, it won't be the exact amount you withdrew. It will be $5-10 less... some odd amount with change. You can write them and they will deposit the difference into your casino account but it won't be right either.

    I used to boast about the great Grand Prive.... not anymore. Good luck Log!
     
    1 person likes this.
  6. Nov 28, 2007
  7. tesla

    tesla Dormant account PABnoaccred2 PABnoaccred

    Occupation:
    CFO
    Location:
    the world
    do they have usemywallet as that is much quicker
     
    1 person likes this.
  8. Dec 12, 2007
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I'm assuming this is still an outstanding issue, correct?
     
    1 person likes this.
  10. Dec 13, 2007
  11. Logjammer

    Logjammer Dormant account

    Occupation:
    Police officer
    Location:
    Pittsburgh pa
    Resolved!

    After waiting over two months, I've finally recieved my withdraws totalling $3960. after over 50 pages of corospondance and untold numbers of phone conversations I was finally able to get my winnings. without going into the ugly details, it was "Tina" of there customer service that understood and corrected so much of the internal confusion that these folks are suffering from. Someone stated in a thread that grand prive is suffering from management issues, well, I must agree, they dont take the time to emediately address customer concerns when it comes to payout issues...Hence a 60+ day wait for winnings.....my money is going elsewhere!
     
  12. Dec 13, 2007
  13. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    ..im so glad you did get your money and in time for the holidays too:thumbsup:..........laurie
     
  14. Dec 13, 2007
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Sorry to hear that it ws such a hassle for you LJ ... but good thing you got it in the end! Chalk up another one as "RESOLVED"! :thumbsup:
     

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