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[Resolved] Stargames - Account blocked / Amount around 500 €

Discussion in 'Payment Processing Issues' started by rodeoric, Mar 13, 2015.

    Mar 13, 2015
  1. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hello together,

    at first sorry for my bad english, my native language is german.

    I am registered on stargames since 12/2014, before i get problems i instandly send them my personal documents (passport, mobile bill) to verfify my identity. They accepted it and all was fine.

    I did about 2,5 k € Deposit in the whole time with PayPal and PSC.

    I played Live-Casino games, cause i trust them more like a virtual system behind.

    Payouts i did:
    1. 250 €
    2. 300 €
    3. 859 €
    4. 750 €

    My actually amount on stargames is ~500 €

    Since 01.March.2015 my account is blocked i get a message like this when i try to login.
    [Resolved] Stargames - Account blocked / Amount around 500 €: a82c99e4e1.png,Mar 13, 2015

    I called the support from stargames on this sunday, they couldnt tell me the reason cause it is an autoban from system but i should wait 1-2 days then i will get a response.

    Nothing happend, i called them again and wrote an e-mail cause i want to have my account back and i want to know the reason why they blocked my account.

    I got a standard mail back with the content:

    Thank you for your call, we cant tell you an exactly period for the check.

    We will contact you as soon as possible if the announced check is done.

    Thank you for your understanding.

    Best regards
    Your Support-Team


    The support told me i should wait about 2-4 days again then the check will be done.

    At 09.March. i wrote again a mail to them.

    I got a response back with the content like this:
    Thank you for your mail.

    Your account has been blocked during security reasons. The check could be go a longer time, we need to bet you about a bit more patience.

    If you have further questions, contact us again.

    Best regards
    Support-Team

    Now it is day 13 and i got no reason why the account is still blocked.

    I really hope casinomeister can help me, if you need more informations just tell me and i will post it.

    Best regards

    rodeoric
     
  2. Mar 14, 2015
  3. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hey guys,

    would really like that someone can help me what i can do ?

    I am mad about this, cause 500 € is a lot of money for me, i lost much money there but i love the live casino on stargames.

    I really dont know why they fuck me up like this, i think with such a no reason block they lose customers, next step i think will be the malta licensor to clear the problem.

    Best regards

    rodeoric
     
  4. Mar 14, 2015
  5. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
  6. Mar 14, 2015
  7. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    so u saying u deposited 2500 was it one single deposit

    then you withdraw like 2100 and now u have 500 back

    so u didnt win much then why did u deposit that much and withdraw it in pieces

    i dont know its the same what u did or u made several deposits and withdraws

    did u always cashed out the same way you deposited else wont blame the casino for checking out
     
  8. Mar 14, 2015
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    He did tell that he had made several deposits and several cashouts from this place. That was just information.
    He was also verified.

    When they closed his account he still had money in the account. Around $500.
    He don't know why he cant access his account and that is the whole problem, if I understood it correct :)
     
  10. Mar 14, 2015
  11. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hey,

    yes you understand correctly.

    Thats the problem.

    Best regards

    rodeoric
     
  12. Mar 19, 2015
  13. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hello guys,

    i opened a PAB last week, can you tell me how long the casinomeister will need before he contact me ?

    Atm i think there was a mistake and it is not send cause i do not have a confirmation or anything else about my PAB.

    Best regards

    rodeoric
     
  14. Mar 19, 2015
  15. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Good luck unlocking your account.
    I do think this will get resolved. If I am right Stargames has a good reputation but are also known because of their slow withdraws and slow customer support.
     
  16. Mar 19, 2015
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Send a pm to Max and ask if he recieved it. He's the guy who handle the complaints.
    I do know that he have a lot to do right now so be patient is my advice :)

    http://www.casinomeister.com/forums/member.php?u=1552
     
  18. Mar 26, 2015
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hi, yes your PAB has been received and is in the queue to be processed.

    Regarding response times -- and other PAB related questions -- please do read the Pitch-A-Bitch FAQ as many such things are documented there. Your specific questions are answered in section 4.

    FTR, the FAQ is required reading for all PABers.
     
  20. Mar 26, 2015
  21. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    I would recommend people to stay away from this place.
    There are lot's of other places these days where you can play Novomatic games.
    I have had nothing but trouble with them and their CS is atrocious,rude and slow as a retired snail.
    The fact they have a nearly non existing customer service is not good,and the staff they do have for that job are rude,utterly rude.

    Withdrawals always received but most of the time it took very long to receive them,even on any e-wallet.

    Anyway good luck with your PAB.
     
  22. Mar 26, 2015
  23. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hey,

    thank you for your response.

    I'll wait, thought stargames is fine cause they have a nice live-casino, didnt knewn such a problem before.

    Best regards

    rodeoric
     
  24. Mar 28, 2015
  25. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Just look at how unprofessional, poorly worded and abrupt their responses are to your e-mails. I'd steer clear, since they cannot even master the basics of decent customer service etiquette.
     
  26. Mar 28, 2015
  27. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hey,

    yeah i fully agree but my goal is not to start a shitstorm, i hope the problem can be solved with casinomeister's help, cause of this i will wait till max start processing my PAB.

    But you are definitly true, there support is not the best, maybe they hope i will forget it. But not with this money on it, not with me.

    Best regards

    rodeoric
     
  28. Apr 17, 2015
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The PAB has been processed and submitted to the casino for comment.
     
  30. Apr 17, 2015
  31. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hey,

    thank you.

    I'll wait. If there are any missing informations or documents, just tell me and i will send it to you.

    Best regards

    rodeoric
     
    1 person likes this.
  32. Apr 28, 2015
  33. dontknowtobet

    dontknowtobet Dormant account PABnononaccred

    Occupation:
    Nada
    Location:
    Planet Earth
    Any update since the 17th of April? (11 days ago)
     
    1 person likes this.
  34. Apr 29, 2015
  35. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hello,

    thank you for your question.

    Seems like that maxd send my pab to stargames.

    "The PAB has been processed and submitted to the casino for comment."

    I am still waiting, for there response.

    I asked again in some mails if there "security check" is done, they told me no they need more time.

    I still dont understand, they just waste time, they have my documents and my passport in copy, so from my side everything i can do for them, i already did with my registration.

    Best regards

    rodeoric
     
  36. Apr 29, 2015
  37. dontknowtobet

    dontknowtobet Dormant account PABnononaccred

    Occupation:
    Nada
    Location:
    Planet Earth
    Sorry to hear it,
    I hope it will get resolved, please keep us posted.
     
    1 person likes this.
  38. Apr 29, 2015
  39. rodeoric

    rodeoric Dormant account PABnonaccred

    Occupation:
    I am a mechanical worker.
    Location:
    Germany
    Hey,

    sure i will.

    Thank you for your help.

    Best regards

    rodeoric
     
    1 person likes this.

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