RESOLVED: Slotsmillion BS

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Now its my turn to get the run around from SM, I was a staunch supporter when they were going through their slow pay phase, they have always without hassle paid me, I do not play bonuses, I use only 2 deposit methods and this information has been with them for years. I now have a $3000 w/d pending and they hit me with wanting statements from credit cards that have never even been used at the casino, some have been registered but were declined from the bank due to online gaming restrictions, some of these are years old and I do not even have the accounts anymore.

I can understand being asked for the CC I use, my bank account which I use 90% of the time, the same account has been registered for a good 7 years and my Ecopayz account, but only verifying that I am the rightful owner, its none of their business whats on my statements.

A few months ago I re verified my CC that I use their.

I have asked to be paid or have my deposits refunded and my account closed, they have lost a good player.
 

merlinslair

Full Member
Joined
Jul 25, 2014
Location
United Kingdom
Worst thing to say is close account as that's. One thing even in (if you don't do this I'll. Close mild threat) these dam. Online casinos are quick to jump on and do it then say your getting nothing very odd they want so much info and so personal
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Worst thing to say is close account as that's. One thing even in (if you don't do this I'll. Close mild threat) these dam. Online casinos are quick to jump on and do it then say your getting nothing very odd they want so much info and so personal
I have played for years, I have had the same banking info for years, I have no issues closing my account at a casino for getting the run around, I deposit a lot of money, I am by the book, this is all time wasting delay nonsense.

I just realized another thing, on my documents page all of my stuff says verified, they want me to send this to them via email, not a chance will I send any of that through unsecured channels, they want 6 different statements.
 
Last edited:

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
My account ended closed after they wanted bank statements for less than a grand deposits or something absurdly low.

But i'd stopped playing there anyhow with a 100 quid w/d sitting pending for a week. They said it was due to 'staffing' and would get to it by Monday but that's pretty poor blaming their payments rota for a weeks pending. Got to the point with them that when you withdrew it was like 'wonder how long this will stay pending'.

Popped over to Sky Vegas and their instant withdrawals and never looked back :p
 

robbiebilliams

Newbie member
Joined
Jan 29, 2020
Location
London
This casino interests me solely in how it implements VR technology for online casino players.
Do you think there is a future in VR casino?
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
This just gets stranger, I am now told that this was all triggered because I did not w/d to my same deposit method.......out of my last 20 deposits this month I made 15 out of my bank account through Interac and 5 though BMO Mastercard, the same MC that has been used at the casino for the last 5 yrs, the same one that has been verified, we all know you cannot w/d via MC, it doesn't even give me the option, it just defaults to a bank wire. SM is confused on this one.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
This appears to be sorted out, they have processed the withdrawal and are only requesting the pertinent docs( the 2 accounts that I use), not sure what happened here but it was sorted in a relatively quick time frame.

If possible please change the heading to "resolved".
 

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