Resolved: Roxy Palace - Not Good Enough!!!

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Generalising here, I am constanty amazed at how many online casinos fail to understand the value of some players. As an affiliate, I have tested a lot of casinos (easily into 3 figures) and I always go in demonstrating that I am a serious player to see how they handle me. Lots of them just ignore me and like you SAunny, I see issues with withdrawals that drag on and on and just shouldn't happen. My latest issue is laughable too.

How many good players leave a casino after their first withdrawal experience I wonder? I have ... and I have felt thoroughly undervalued ...loads of times. I wonder how many casinos could be so much more profitable if they just took KYC a step beyond the regulatory requirements. Fortune seem to have the best handle on understanding player value...maybe they should offer training courses LOL.

Regards Roxy I have a slightly unrelated question if I may? I stopped playing there when they upped the reverse time to 48hrs but I remember they used to have quite low max bets on slots ($11.25 on Tstruck for example). I noticed earlier you said that the $50 bonus was about "2 clicks" for you. Just wondered if they had upped teh low max bets on slots if you get a mo?
 

SAunnyS72

On a Break
Joined
Dec 9, 2011
Location
Australia
Generalising here, I am constanty amazed at how many online casinos fail to understand the value of some players. As an affiliate, I have tested a lot of casinos (easily into 3 figures) and I always go in demonstrating that I am a serious player to see how they handle me. Lots of them just ignore me and like you SAunny, I see issues with withdrawals that drag on and on and just shouldn't happen. My latest issue is laughable too.

How many good players leave a casino after their first withdrawal experience I wonder? I have ... and I have felt thoroughly undervalued ...loads of times. I wonder how many casinos could be so much more profitable if they just took KYC a step beyond the regulatory requirements. Fortune seem to have the best handle on understanding player value...maybe they should offer training courses LOL.

Thanks Simmo. Sorry for the delayed reply. Yes, I myself spend thousands each week so I am very particular on the service I receive. I had teething problems with Royal Vegas but they have come through for me, so, in return I spend even more money with them now and they are great. With the Bellerock casinos they call me up each week, have dedicated managers that service me regularly, I feel happy to spend money with them. Same goes for Nordicbet, 3Dice and 32red ( I am still trying out 32red now, but looks promising). My attitude is, I have a budget of 5k+ each week, so I will spend based on how they service me and the promotions offered that week. So I don't think they realized what they are doing when they offered me $50 after all the hassle. My kind of testing is, I make a decent withdrawal from the casino the first week I join, could be considerably less than what I have cycled or put in... Doesn't matter as it is only a test to see if I feel comfortable and then I can assign a chunk of my spend. But I think RP is sliding in this matter. Also did you see my cheeky comment about thanking the rep here for the apology as he never did for all the hassle... Oh well. The way I see it is I got money to spend and I have an ego... Impress me or there are others that would get my business :)

Regards Roxy I have a slightly unrelated question if I may? I stopped playing there when they upped the reverse time to 48hrs but I remember they used to have quite low max bets on slots ($11.25 on Tstruck for example). I noticed earlier you said that the $50 bonus was about "2 clicks" for you. Just wondered if they had upped teh low max bets on slots if you get a mo?

I am not sure about Thunderstruck... But quite sure I spent about 7k ( recycled) on MM Isis $25/click and Pure Platinum $20/click... So I am guessing the minimum bet thing is not applicable anymore as I never played there before.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Generalising here, I am constanty amazed at how many online casinos fail to understand the value of some players. As an affiliate, I have tested a lot of casinos (easily into 3 figures) and I always go in demonstrating that I am a serious player to see how they handle me. Lots of them just ignore me and like you SAunny, I see issues with withdrawals that drag on and on and just shouldn't happen. My latest issue is laughable too.

How many good players leave a casino after their first withdrawal experience I wonder? I have ... and I have felt thoroughly undervalued ...loads of times. I wonder how many casinos could be so much more profitable if they just took KYC a step beyond the regulatory requirements. Fortune seem to have the best handle on understanding player value...maybe they should offer training courses LOL.

Regards Roxy I have a slightly unrelated question if I may? I stopped playing there when they upped the reverse time to 48hrs but I remember they used to have quite low max bets on slots ($11.25 on Tstruck for example). I noticed earlier you said that the $50 bonus was about "2 clicks" for you. Just wondered if they had upped teh low max bets on slots if you get a mo?

Simmo, I missed the '2 clicks' bit. Are you sure it wasnt '2 chicks'?
 

SAunnyS72

On a Break
Joined
Dec 9, 2011
Location
Australia
We get them cheap in various places in Hong Kong.Come over here and I will show you but only if you like oriental ladies.:p

I love Hong Kong... Food specially. Can't wait to go back.

I am married but not dead! ... So ofcourse I like oriental ladies ... What red blooded man wouldn't. Just to clarify only for browsing :)
I like my ladies like my food .... From all over the world and spicier the better :)
 
Last edited:

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Monday ... Still nothing ... Counting ....

It's the first business day of the week and you guys kick off earlier than the rest of the world and even a couple of hours earlier than us. In fact, our trading sessions started not so long ago. If they have solved everything the wire should come to you by dusk. That said, I really do not like the way they handled this issue.
 

SAunnyS72

On a Break
Joined
Dec 9, 2011
Location
Australia
UPDATE !!!

Got the money in the bank.

Thank you Roxy Palace. Much Appreciated.

... As for the time being I would be a bit cautious playing at your casino. I leave it upto you to win me back as a player. But having said that Thank You once again for fixing the issue and processing the withdrawal.

Cheers.

Ps: please move to resolved.
 

SAunnyS72

On a Break
Joined
Dec 9, 2011
Location
Australia
As I said I am a rational man. I received a phone call from Richard my VIP manager and had a lovely chat with him. I give credit where it is due :) and I appreciate the call.

Just wanted to let the members here know I am feeling positive and understand that Roxy Palace are trying their best to fix the issues and happy to see a positive outcome to this. I hope my time at Roxy Palace gets better.

Cheers
Sunny
 
Top