Resolved: Problems after crashed bonus round at Videoslots

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Darby86

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videoslots told me I had won £2319 on my crashed cashzuma bonus. I then logged back into live chat an hour later to double check my winnings and spoke to a different advisor who congratulated me with my £2319 win.
So as you do like anyone would I went and spent 1500 of my family money to then be payed the next day a value of £23.19. Two advisors had got it wrong. By now I was 1500 pound down so had to tell my fiance and she threw me out. After telling videoslots what had happened they never give me a decision for 10 days knowing I was homeless and all they said was sorry it was a mistake we cant pay you that amount and blocked my account saying I cant afford to gamble anymore?

This doesnt seem fair or right to me....? What's peoples thoughts?
 

dunover

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It's not your money to spend until the withdrawal is processed, or preferably when it hits your bank account.

They have a rep here, so if you have the chat transcripts to demonstrate you were told you had got the money, then I would contact him.
 

Darby86

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Yes I've learned my lesson now. I have screenshots of my win being congratulated by 2 advisors. I trusted they was telling me the truth. :(
 

Darby86

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They made colossal life changing mistakes TWICE and there really not bothered. 1500 isnt much to some people i know but its alot for me to just spend when I cant afford it.

[max says: the OP had originally posted a screenshot here but has since asked for it to be removed.]
 
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ladyhawke

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I never include my winnings in my available cash until it lands in the bank, as even accredited casinos have gone bad - Purple Lounge anyone? And even though I don't play with bonuses - or at least, rarely - there is always the possibility that the dreaded 'irregular gameplay' card could raise its ugly head. So until the bank receives the cash, I work on the principal that all I have lost, if the worst comes to the worst, are my rather meagre deposits.
 

Darby86

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From now on I will think you ladyhawke. I know not to ever trust a casino again until I have the money in the bank. If videoslots would of helped me a bit I wouldn't mind but they literally shut my account and said see ya! Knowing the situation they had put me in.
 

dunover

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It seems here that you won £23.19 or something on an incomplete bonus and there was no decimal point, so £2319 was noted?? Have I got that right? I have to change the title to reflect the real issue here mate, as VS certainly did not make you homeless as the opener suggests.
 

Borgie

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From now on I will think you ladyhawke. I know not to ever trust a casino again until I have the money in the bank. If videoslots would of helped me a bit I wouldn't mind but they literally shut my account and said see ya! Knowing the situation they had put me in.

Have you messaged the rep here ?
 

Jono777

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Hmmmm, regardless of casino...........

If I 'won' £2319, I would still stick to my daily/weekly deposit limits.

If I 'won' £2319 my experience would tell me whether this was likely on the game/bet size before I started running around the house like a madman.

Never, ever would I start depositing like crazy over an unconfirmed/stuck game round and the say so of a live help agent.

Sorry but something is simply not right here, maybe too much time on CM has made me like this, sorry again but simply 'No!'
 

irish-ranger

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I think there has to be liability on VS side here yes the OP was foolish to spend what he hadn’t actually received.
But to be told by 2 different advisors that the sun was £2319 when in reality it was £23 was a screw up of epic proportion.
It’s easy for us sitting in the side lines to say don’t spend what u haven’t got and stick to deposit limits ETC VS are highly accredited and the OP obviously took them at face value.
 

Darby86

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Kidderminster
Irish ranger thankyou for understanding what I have done. I havent been playing slots seriously very long I thought I was the next roshtein! :) Following this thread videoslots have been in touch with me which I am very surprised about. I will give an update if possible due to some terms and conditions...
 

dunover

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I havent been playing slots seriously very long I thought I was the next roshtein! :)
Ah, fake win was it?:laugh:

*Runs across room, throws himself behind settee*

P.S. That was painful! Just landed of top of @goatwack
 

shadow123

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Dunno what the stake was but I think it must have been reasonably high for the player to think a 2.3k win on a bonus was feasable.
If so the actual win of 23 quid was lousy (but not impossible) .Not sure if VS is liable for any blame on this one,the player should
have waited and not gone crazy with housekeeping money,bet his ex went apeshit, I know I would have been 2 stones lighter
 
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