420honey777
Newbie member
- Joined
- Jan 16, 2020
- Location
- USA
First I'd like to thank all of you who offered support and Karolina for her timely response.
However I am entirely shocked by her response and really not sure what to say.
Some things that stood out to me were the responses to my use of the word 'glitch'.
Upon reflection, clearly this was not a software 'glitch' but rather a design that promotes breach of the max bet rule when playing on a bonus.
Clearly, I made an error here by not realizing the game had reset to a wager over $10 by reverting to the maximum number of lines.
Second, I believe there must be some misunderstanding here and this may have been caused by the focus on the word glitch.
Aside from use of the word, we are in agreement that due to system oddities (which, by the way, are not listed anywhere in the game rules or elsewhere), I made ONE spin that was over the limit and contacted support immediately.
I just cannot believe that the management of a respected casino and their casinomeister representative would believe that this is a reasonable decision. Therefore I request that CasinoMax reconsider their decision and that my balance be restored in full.
However I am entirely shocked by her response and really not sure what to say.
Some things that stood out to me were the responses to my use of the word 'glitch'.
Upon reflection, clearly this was not a software 'glitch' but rather a design that promotes breach of the max bet rule when playing on a bonus.
Clearly, I made an error here by not realizing the game had reset to a wager over $10 by reverting to the maximum number of lines.
Second, I believe there must be some misunderstanding here and this may have been caused by the focus on the word glitch.
Aside from use of the word, we are in agreement that due to system oddities (which, by the way, are not listed anywhere in the game rules or elsewhere), I made ONE spin that was over the limit and contacted support immediately.
I just cannot believe that the management of a respected casino and their casinomeister representative would believe that this is a reasonable decision. Therefore I request that CasinoMax reconsider their decision and that my balance be restored in full.