[RESOLVED] playersclub refuses to pay 4700 GBP

bedita

Dormant account
Joined
Dec 4, 2007
Location
Guarulhos
I played at playersclub 3 months ago. I was lucky and won nearly 5000 pounds on slots. Since 3 months they tell me, they are waiting for a response of the finance departement to process my withdrawal.
I really dont believe them anymore, I think they just will not pay.
So I decided to warn the gambling community.
Has anybody an idea how I could get my money???
thanks in advance

Daniela
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Sorry to hear of your woes, Daniela. Unfortunately, you picked one of the worst casinos in existence to play at. This is an unlicensed casino operating out of Costa Rica and they can pick and choose who they want to pay at a whim.

Not much you can do. Feel free to Pitch a Bitch (see my signature) and I'll forward it to their software vendor so they can keep tabs on these guys.

The unfortunate thing is that no matter how much you complain about these screwheads - they will continue to lie to and cheat players. It's a big funny-ass game to them.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
oops - I was referring to Club Player - not playersclub :p

Tip for casino operators - before naming your casino, think about the name for longer than 1 minute :rolleyes:

Try PMing Mario at Playshare, perhaps he can help:
https://www.casinomeister.com/forums/members/
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I doubt it.
This looks like another player falling into the "wrong currency" trap. Mario has already stated policy is to void the wagering and return the deposit. This should be done whether the player wins or loses.
It has been pointed out that this term does not have sufficient prominence considering it's extreme importance, it is item 15 (the last one) in a list of terms and conditions for banking.
It states that players must use their home currency, and if that is not offered, the US Dollar.
Only last week, a Brazilian player made the same mistake and lost out on a large amount of winnings by playing in the UK Pound instead of the US Dollar, even though he took no bonus.
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
I played at playersclub 3 months ago. I was lucky and won nearly 5000 pounds on slots. Since 3 months they tell me, they are waiting for a response of the finance departement to process my withdrawal.
I really dont believe them anymore, I think they just will not pay.
So I decided to warn the gambling community.
Has anybody an idea how I could get my money???
thanks in advance

Daniela

Hi Daniela,

Please can you provide me with your account details and I will gladly make a full investigation into the matter for you.

You can PM me or use my email address below to forward your account details onto me.

Hope to hear from you soon in order to get this matter resolved.

Best regards
Mario
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
Mario please, give me a response. I am really tired of waiting.

Hi Bedita,

Hope you are well and do apologize for the delayed response.

I can indeed confirm that your account has been locked and your withdrawals been declined as you are playing in the wrong currency that is not applicable to your country or jurisdiction.

I have noted that your deposit was not refunded at all and have requested that this gets done as soon as possible.

Your deposit should be refunded back to the deposit options which you've made the deposit too.

If not possible then I will be in touch in regards to getting an alternative option from you.

Please note the following as per terms and conditions:

Players must register and play in the currency of the country in which they reside, if available, or in USD. Should players not observe this rule all winnings derived from the resulting game play will be forfeited.

To view the terms and conditions please visits the following link:

Link Removed ( Old/Invalid)

We do apologize for any frustration that this has caused but we will gladly open up an account for you in the correct currency for you to make use of.

Let us know should you wish us to proceed in creating a new account for you.

We are working with our processor and the software provider to ensure that players are not able to register and get picked up much quicker in regards to playing in the wrong currencies.

Unfortunately this is taking some time to get implemented however we are working on it.

Best regards
Mario
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
While Mario should be applauded for his swift responses, I cannot understand why the casino should not have been more proactive in returning the deposits to players who played in a (wrong) currency. I do hope we dont hear of any players who lost while playing in the undesired currencies and were not offered refunds of their deposits.
 

gerilege

Meister Member
PABrogue
PABnorogue
Joined
Mar 9, 2006
Location
Hungary
Proactivity and credibility

For me it's still a mistery.
It's not rocket science to disallow GBP in the casino software if GBP is selected in the dropdown list, while a non-British country is selected for country.
Even easier, just highlight one sentence in red when selecting GBP in the list during registration: "Please check paragraph 15. of the T&C regarding the usage of GBP". You have been warned, period.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
We still haven't been told WHY this "wrong currency" thing is such a MASSIVE issue for the casino that even players who don't claim ANY kind of bonus have winnings confiscated. Are the reasons for this a secret?

This is the SECOND player who has fallen into this trap, and both clearly didn't know what the hell the problem was. Is this term well highlighted, or buried within a number of general terms with nothing to draw attention to it's significance.

Other casino don't seem too bothered about what currency the player chooses, after all, it's supported by the software, so shouldn't cause problems.

This draconian policy will end up getting the casino a bad name among newbies, who probably have no idea about this issue. It will be less of an issue for seasoned players, who have seen it all before, and BONUS HUNTERS on the whole will have gone through the terms with a fine tooth comb and will not sacrifice their hard-whored winnings by such a simple cock-up as playing in the wrong currency.

Until the software can be configured to prevent such erroneous currency choices, this rule should be VERY PROMINENT, so that no player could miss it, even those who don't generally read the fine print of terms and conditions.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi bedita,

If you are in Brazil, why in the heck would you play in GBPs? It's even stated in their terms and conditions not to do this.

This is shame - and it's not the first time this has happened. I thought Microgaming was developing filters to eliminate this reoccurring problem :what:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi bedita,

If you are in Brazil, why in the heck would you play in GBPs? It's even stated in their terms and conditions not to do this.

This is shame - and it's not the first time this has happened. I thought Microgaming was developing filters to eliminate this reoccurring problem :what:

I didn't recognise that was also Brazil. Perhaps bedita could enlighten us as to why the UK Pound was chosen over the Dollar (as in terms), or one of the other currencies.
The UK Pound is a bit of a "niche" currency, as we didn't adopt the euro. It no longer has the international appeal it once had, because that has gone to the Euro (given that the US Dollar is in a mess).
Surely it can't be that hard to develop currency filters, I would say a hell of a lot easier than designing and implementing a new game. Players select their country upon registration, and all that is needed is a lookup table to associate this with the applicable currency. Where players use the wrong country, they have given incorrect details, and will have their account locked and winnings confiscated anyway.

If currency is so important an issue, fixing this problem MUST come before more new games, and should arrive in the January update.
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
While Mario should be applauded for his swift responses, I cannot understand why the casino should not have been more proactive in returning the deposits to players who played in a (wrong) currency. I do hope we dont hear of any players who lost while playing in the undesired currencies and were not offered refunds of their deposits.

Hi Chuchu,

Coming from you I will take it as a compliments

At the time when this actually happened the process was very new and all the formalities was not well defined but can confirm that this has been resolved.

This player just unfortunately slipped through the cracks but can ensure that if there are any cases we will gladly investigate and ensure to rectify.

Best regards
Mario
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
Hi bedita,

If you are in Brazil, why in the heck would you play in GBPs? It's even stated in their terms and conditions not to do this.

This is shame - and it's not the first time this has happened. I thought Microgaming was developing filters to eliminate this reoccurring problem :what:

Hi Casinomeister,

Yes that is what we all thought but just now when I confirmed with our processing house it sounds like it is still very much casinos freedom of choice.

We will keep on pushing them in this regards as you confirm this is a reacquiring problem which can be easily avoided.

Best regards
Mario
 

ugaboga

Casino Addict
Joined
Sep 8, 2007
Location
Australia
I really don't see what the issue is with playing in GBP, even if it is not the official currency of your residence.

Whilst your winnings might have a higher value, you're also risking a higher amount. I would think that it would even out.

I've always played in GBP at the numerous sportsbooks I'm registered with, even if they have the Aussie dollar. Never had an issue with withdrawals... I just like playing with the GBP because it's 3:1 the value of the Aussie dollar (note I'm also risking more..), it sort of makes me take money management more seriously due to the higher currency value :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I really don't see what the issue is with playing in GBP, even if it is not the official currency of your residence.

Whilst your winnings might have a higher value, you're also risking a higher amount. I would think that it would even out.

I've always played in GBP at the numerous sportsbooks I'm registered with, even if they have the Aussie dollar. Never had an issue with withdrawals... I just like playing with the GBP because it's 3:1 the value of the Aussie dollar (note I'm also risking more..), it sort of makes me take money management more seriously due to the higher currency value :)

I agree, and Mario has completely ignored the question of WHY this is such an issue, and this now looks like it IS some kind of "secret". If the processor has said it is up to the freedom of casinos, then there is clearly no actual REQUIREMENT to take such action, just that the casino CHOOSES to do this, even for payers who take no bonuses. I can see no justification for being do damn draconian as to confiscate everything as though the player had committed big time fraud, the casino could have it's way simply by transferring the existing balance into a dollar account and closing the player's UK Pound account. This casino has CHOSEN to take this line now, rather than wait for the software to cater for this and protect players.

ugaboga would find his winnings confiscated had he played at, say, Grand Mondial in UK Pounds as he has with other places. Even if he had taken no bonuses, this is one place where he WOULD have had problems getting paid any winnings.
If there is no REQUIREMENT for the casino to take this action, they are simply screwing players on a technicality, and since this is so hard to believe of an accredited casino, I am wondering exactly what kind of "stunt" these two Brazillians pulled off to deserve such action - it can't JUST be about the wrong currency, not at an ACCREDITED casino.

There needs to be an investigation into what is REALLY going on with this currency issue for those cases where the obvious motive of "bonus abuse" does not play a part.
 

bedita

Dormant account
Joined
Dec 4, 2007
Location
Guarulhos
first of all, what is wrong with GBP.
I have been to London before and I just like the currency.
If they offer it so why can I not play in this currency.
This is so ridiculous, and the only reason I see in it, is that they want to rip of people. I spent 30 minutes reading their terms and I really could not find a note saying i could not play in GBP.
Probably back in September they didnt have this rule.
And then, what is the worst of all, I wrote an email to ask for a bonus, at least then they had to inform me I cannot play in GBP.
They credited my bonus in GBP, so they offered me a bonus I was not eligable to receive, that means they even dont understand their own terms, so how should I??????
This is all so ridiculous, and I really think they should be put on the rogued list.
What kind of behavior is this, to offer currencies, and then hide the terms in the middle of pages, a normal person does not even understand what these terms mean.
This has nothing to do with fair gambling, and everybody should be warned to avoid this casino
 

bedita

Dormant account
Joined
Dec 4, 2007
Location
Guarulhos
p.s : good idea , if it is such an issue to the casino, they should just open an account in dollars, and transfer my balance to the dollar account.
What do you think about this Mario???
 

BBKPoker

halfway to busto
PABrogue3
Joined
Dec 5, 2005
Location
Edinburgh, Seattle, Vancouver BC, Auckland
first of all, what is wrong with GBP.
I have been to London before and I just like the currency.
If they offer it so why can I not play in this currency.
This is so ridiculous, and the only reason I see in it, is that they want to rip of people. I spent 30 minutes reading their terms and I really could not find a note saying i could not play in GBP.
Probably back in September they didnt have this rule.
And then, what is the worst of all, I wrote an email to ask for a bonus, at least then they had to inform me I cannot play in GBP.
They credited my bonus in GBP, so they offered me a bonus I was not eligable to receive, that means they even dont understand their own terms, so how should I??????
This is all so ridiculous, and I really think they should be put on the rogued list.
What kind of behavior is this, to offer currencies, and then hide the terms in the middle of pages, a normal person does not even understand what these terms mean.
This has nothing to do with fair gambling, and everybody should be warned to avoid this casino

This is probably the most transparent and stupid excuse I've seen a bonus abuser use for playing in instead of their native currency. Congratulations are in order.

Bottom line, you played in because the bonus is worth more in than in any other currency, and you were playing the bonus in a profitable manner. The terms clearly do not allow it. You got your money confiscated in accordance with their terms and conditions.

Open and shut case. If you are a bonus abuser who operates on the margins of being a transparent advantage player, you should expect that any and all winnings are immediately going to be taken from you when you violate the published terms and conditions of a casino website.

Next time, read the terms twice.
 
Last edited:

Fr05t3d

Dormant account
Joined
Dec 4, 2007
Location
UK
Response to BBK

BBK,

While I understand you're comments about the reasons the OP made for playing in this specific currency (in my opinion there is a more obvious one, such as USD being unstable and a weakening currency) I too am a little baffled by this clause regarding currency.

If you make a currency available, what the heck does it matter what your jurisdiction is? If you choose to deposit in that currency and play in that currency I really don't understand the issue. Maybe I'm being naive but I can't see a problem.

I agree a player should check all the terms and conditions before signing up, but I know I've been guilty of missing things before, particularly in veeeeerrrrry long T&C's.

Just seems like a strange clause to me.

Cheers.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi Chuchu,

Coming from you I will take it as a compliment’s

At the time when this actually happened the process was very new and all the formalities was not well defined but can confirm that this has been resolved.

This player just unfortunately slipped through the cracks but can ensure that if there are any cases we will gladly investigate and ensure to rectify.

Best regards
Mario

Wow Mario,

Am I such a mean guy?

Back on topic, I certainly dont agree with the casino's stance and I believe that winnings be paid to players in $ instead of Pounds which would effectively halve the winnings as they should have played in $ in the first place. People will be stupid to deposit and play in Pounds and collect winnings in $. Nevertheless, the casino does have the final say as stated in the Terms and Conditions where a (foreign) currency is disallowed for play. As long as they refund deposits to losing players playing in a disallowed currency, they are still abiding by their own terms..

All this has been argued before and I doubt whether they will have a change of heart soon.
 

BBKPoker

halfway to busto
PABrogue3
Joined
Dec 5, 2005
Location
Edinburgh, Seattle, Vancouver BC, Auckland
BBK,

While I understand you're comments about the reasons the OP made for playing in this specific currency (in my opinion there is a more obvious one, such as USD being unstable and a weakening currency) I too am a little baffled by this clause regarding currency.

If you make a currency available, what the heck does it matter what your jurisdiction is? If you choose to deposit in that currency and play in that currency I really don't understand the issue. Maybe I'm being naive but I can't see a problem.

I agree a player should check all the terms and conditions before signing up, but I know I've been guilty of missing things before, particularly in veeeeerrrrry long T&C's.

Just seems like a strange clause to me.

Cheers.

The problem is a casino offers a bonus, and says, we will match up to 100 credits in $//. All the bonus hunters come along and think "Hm. This is a profitable bonus. It is worth an expected value of around 70 credits for every 100 credits after the wagering requirements are filled if I play a specific strategy that maximizes the value of the bonus (as an example). The is worth far more than either of the other two currencies, so I will signup in so I get the most valuable bonus rather than in whatever my native currency happens to be.

This is the explanation for why non-UK residents signup for a casino using GBP as their currency probably a minimum of 90% of the time. It is so common, and so obviously abusive that nearly every casino reserves the right to confiscate winnings if you do it, or just simply won't issue any bonuses to these accounts (certainly the betters solution). Most Microgamings have had this policy for more than a year. Most Playtechs either bonus ban you, or impose extremely harsh wagering requirements and label these players as "exceptional groups".

A player claiming that an unstable dollar is the reason that they have a casino account in GBP rather than their home currency is absolute hogwash. It's a casino, not a 401k account.
 
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