[RESOLVED] Parbet casino - unethical practice

[nerv]

Parbet casino had in offer few types of bonuses, one of which allowed Blackjack to be played.
It was a reward type of bonus which is rewarded after you complete your playtrough requirements. By the original Terms expiry date was 20. December.

Now, they pulled off this bonus but existing player were eligible to continue wagering. Suddenly they switched expiry date to 6. December and many players were left with unfinished playtrough and bonus expired.

There was no warning while connecting to game application.

 

[vinylweatherman]

Parbet casino had in offer few types of bonuses, one of which allowed Blackjack to be played.
It was a reward type of bonus which is rewarded after you complete your playtrough requirements. By the original Terms expiry date was 20. December.

Now, they pulled off this bonus but existing player were eligible to continue wagering. Suddenly they switched expiry date to 6. December and many players were left with unfinished playtrough and bonus expired.

There was no warning while connecting to game application.

Pulling the offer for NEW players is not too bad, and is often allowed for. HOWEVER, changing the terms retrospectively for EXISTING players is clearly unethical. It seems not only did they do this, but set a new expiry date that has already passed, giving existing players no chance to complete the offer.
Reward type offers are given on trust, players do not get their bonus up front, and cannot therefore use traditional "abuse" tactics on it, however, they have to trust that the reward will indeed be paid to those players who signed up for it, and the terms that apply should be those at the point the player signed up.
These cases bring the whole reward based system into disrepute, yet it protects casinos from traditional "abuse" tactics, such as leverage with bonus money used in initial large wagers on 50/50 outcomes. By behaving in this way, players will again want their bonus upfront, where they can see it BEFORE they commit their deposits to the required playthrough.
The truth of this allegation is easy to verify, just by looking at the changed T & C for the promotion, and concrete proof can be obtained using the internet "wayback machine", a repository of old web pages with dates of sampling. Several casinos have been rumbled for such retrospective changes by this method, even though they have pretended the terms had "always been that way". Mostly, these have been the rogues.

 

[nerv]

Heh, they don't even pretend. They have same T&C for all of their offers except restricted games.

They offer(ed) welcome/deposit bonus in time frame from 20. to 20. of next month. There is no mention of expiry date of any of the bonus offers.

What I know is that all offers suddenly expire at 6. December. No mater if you deposited at 25. November or 2. December (as in my case). Clearly there could not be no fixed due time for it (eg. 4 days).
There could not be a defined date at 6. December either, as by Terms you could deposited at 7. December all the way to 20. December to redeem it.

Of course, they were ignorant and didn't even bother to answer the emails sent regarding this issue.

 

[henrywilt]

Same problem for me. I signed up on Nov 26th and finished around 90 % of the WR until Dec. 6th.
I wanted to complete WR on 7th , but then I saw that the offer has expired like mentioned above. I have lost around 100$.

I sent 4 mails to clear this up and had one telephone contact. They promised to investigate but nothing happens.

This is not fair. What measures can I take??

 

[maxd]

I'm checking into who might be the contact for this ....

 

[maxd]

We don't have an official contact person there so I have contacted their support people directly and alerted them to what's going on here. Hopefully we'll hear from them shortly.

 

[henrywilt]

I have no luck getting response from CS , 5 emails, 1 telephone contact.

No success.

 

[maxd]

Same here so far. Let's give them another day or two and then we'll try turning up the heat a little.

 

[NextToYou]

Parbets Casino Manager is Robert Czechowski <robertc@parbet.com>. Maybe you should try that instead of normal player support.

 

[maxd]

Can't hurt ... done, and thanks for the info.

 

[maxd]

Ok, I've heard back from that casino manager, among other things he said:

... all of the affected customers will be contacted, reimbursed and compensated with a new offer. This will be done no later than tomorrow (Friday).

Once that is done I'm told we can expect to hear from them here. Sounds great! I look forward to closing the book on this one.

 

[henrywilt]

O.k. lets see what happens tomorrow . If would accept if they refund my losses.
I cannot imagine that they offer another bonus, BJ included.

 

[vinylweatherman]

Would it not have been better just to close the offer for new players. Whatever they say to gloss over this, they have retrospectively changed terms and conditions for existing players who had already taken the offer and agreed to the terms then. They may make a new offer, but this is not what players signed up for, and can they be trusted not to do this again in the future?

 

[LaurieJim]

Ok, I've heard back from that casino manager, among other things he said:



Once that is done I'm told we can expect to hear from them here. Sounds great! I look forward to closing the book on this one.[/QUOTE].........hey maxd, you are doing an outstanding job helping these folks, glad to know you are here for us.......................laurie

 

[maxd]

Thanks LJ, I'm glad to be of service.

 

[nerv]

This thead (and many others), make me breath free air a lot easier.

I am really not at big loss at them and don't even need their reimburstment really. But, I was touched by the way they acted and by the ignorance to explain their actions.

 

[henrywilt]

Great news before weekend.
I did not get any mail from Parbet how they want to regulate this.
But I looked into my account today and saw that they credited me with 180$.
As I had fulfilled 90% of the WR at the expiry date , this is exact the amount that I released through wagering from the 200$ Bonus.
I am very happy with this and want to say thank you to maxd for his efforts.

 

[maxd]

Good news! How about you Nerv, any joy for you?

 

[nerv]

Yes I can confirm also that I have received email as well as part of bonus adequate to percent of how much I have been wagered.

Thanks a lot MAx

 

[maxd]

Great! Thanks for the update Nerv. Well, into the RESOLVED pile with this one.