1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

[Resolved] Lock Casino, need advice

Discussion in 'Online Casinos' started by jelsmith, Feb 20, 2010.

    Feb 20, 2010
  1. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    The title should be lock casino....I have no pending cashout....i dont know how to edit that part.



    I sent them docs 3 days ago hear nothing....so today i got in chat and they asked for a lighter copy of my drivers.....so i sent it then this.(see below)........im not so sure about sending my birth certificate now....i have it but this worries me a little.....(ie id theft) what would you guys do? i have made a few deposits via quicktender so they never asked for a cc copy or anything.....this kinda reeks....:mad:

    You are now chatting with 'Anna'

    Anna: Hello again

    sarratori: hi i resent the drivers lic

    sarratori: i was hoping i would get you agian...lol

    Anna: Perfect, give me one moment to contact our securities team and have them approve your docs.

    sarratori: ok thank you

    Anna: The security team has requested an additional photo ID, do you have a passport photo page you could scan and send through?

    sarratori: no i have no passport

    sarratori: i have my work id

    sarratori: is it becasue of my last name? i can send my marriage certifictae

    sarratori: i got married 3 months ago

    Anna: It will have to be a government issued ID unfortunately.

    sarratori: i dont understand....i have always been approved everywhere else

    Anna: Our security team have high restrictions in order to combat any fraud. Unfortunately the current ID is not enough to authorize your acccount.

    sarratori: ok but whats the issue? is the id not clear enough?

    sarratori: I have made a few deps via quicktender

    sarratori: i have my birth certificate

    Anna: Could you send through the birth certificate? I'll see if we can get approval with that.

    sarratori: yes....ill have to dig it up.....it will take a little longer

    sarratori: ill find it and and send it and come back to chat later
     
    Last edited: Feb 20, 2010
  2. Feb 20, 2010
  3. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    im not shure what form of document sending you used ,but i found that digital email type is superior to faxing [and they all call it a fax back]

    actually once i took a camera shot instead of a scan

    hope i shed a ray of light for you :) rockycatt
     
  4. Feb 20, 2010
  5. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    CM indicated that the Lock folks are Bodog alumni, and if they require jumping through a number of hoops prior to verifying identity, that would be consistent with Bodog's policies. (I haven't verified yet with Lock, so I don't know from personal experience.) It is indeed a pain in the ass, but that's just how it goes, for better or worse.
     
  6. Feb 20, 2010
  7. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    i scanned them and emailed the docs.....they seem to want 2 forms of photo id which i only have 1 my drivers license. They never asked for this initially just the license. I think it stinks....ive always been approved everywhere else with the same docs.....I dont think im gonna send the BC i just feel its too much information to send out inot to cyber space...im gonna try to get them to take something else....and if they wont....ill be expecting a full refund.:mad::mad:
     
  8. Feb 20, 2010
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW you don't need to worry about sending your docs into Lock. We've had meetings with the CEO, the Affiliate Manager, their CTO and CFO and they're all straight arrows. There is no reason whatever to doubt the safety of your identity papers with them.

    Also, I've given their people a heads-up on this. I'm sure they'll be able to help you get this dealt with quickly.
     
    3 people like this.
  10. Feb 20, 2010
  11. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    okay....ill give up the birth certificate then....
     
  12. Feb 20, 2010
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Great, let us know how things turn out. :thumbsup:
     
  14. Feb 20, 2010
  15. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    RESOLVED.....they approved my docs with the BC...
     
    2 people like this.
  16. Feb 20, 2010
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Excellent! Like I said, they're good people. Security people probably just red-flagged something -- that _is_ their job -- and they needed further verification.
     
    4 people like this.
  18. Feb 20, 2010
  19. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    See, this is exactly how this board is suppose to work.........:thumbsup:
     
    1 person likes this.
  20. Feb 20, 2010
  21. felicie

    felicie Ueber Meister PABnononaccred

    Occupation:
    self employed
    Location:
    somewhere else
    Don't mean to start anything here but I don't get why all the hassel since she had deposited with qt a few times. :confused:
     
  22. Feb 21, 2010
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    What you guys didn't see here is that the Lock folks got back to me within minutes, we kicked it back and forth briefly, Jelsmith submitted the necessary docs, and then it was done. I'm just saying, credit where credit is due.
     

Share This Page