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[Resolved] Clubworld - please clean out your pm box and respond to customer emails

Discussion in 'Online Casinos' started by takethemoney, Nov 11, 2011.

    Nov 11, 2011
  1. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I've been trying to get a response to emails which now span weeks, but nothing. I just tried to send a PM but the box is full. Could I get a PM from you when you can receive pm again? Thanks
     
  2. Nov 11, 2011
  3. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    Good luck. They have a habit of not responding.
     
  4. Nov 11, 2011
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I wouldnt say they have a habit of not responding as Tom has always replied to my pms. Nevertheless, they do need to work on this area ie communication with their players as sometimes many issues stem from grave misunderstandings from both sides. Tom responded to a thread several days ago so he must have visited the forum. Given its wide coverage, CW must have received its fair share of pms and they must make sure the mailbox is cleaned regularly as part of good customer service. Issues may not be solved instantly but an acknowledgement would suffice.

    Meanwhile, can Bryan increase the mail capacity of the accredited casinos' forum reps?
     
    2 people like this.
  6. Nov 11, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Just a reminder here to use the Report Post feature if you want Bryan or one of us mods to see something ASAP:

    [​IMG]

    Otherwise it'll get seen when we happen to stumble across it. Could be today, tomorrow ... whenever. Probably not what you had in mind.
     
    3 people like this.
  8. Nov 11, 2011
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Sorry Max, never used that function before and never learned how to use it.:p
     
  10. Nov 11, 2011
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    @takethemoney - I've just checked Clubworld's PM stats and he has 450 messages stored out of 600 allotted. So there shouldn't be a problem sending messages to him. In fact, I've just sent him one. :D

    Did you get an error message? Are you sure you sent one to Clubworld here? http://www.casinomeister.com/forums/members/clubworld.html
     
    1 person likes this.
  12. Nov 11, 2011
  13. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hello, apologies that my PM box was full when you sent me the message. I have cleared out a load of space now so please try to resend.

    Thanks
    Tom
     
    3 people like this.
  14. Nov 11, 2011
  15. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :thumbsup: Good idea chuchu - is there a way to do that Bryan?
     
  16. Nov 12, 2011
  17. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Thanks Bryan. Yep, same place I pm'd from and the error I got was that their box was full. Issue has been resolved and I have been responded to.
     
  18. Nov 12, 2011
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yes there is - he recently doubled my allocation after I found I could not download my old PMs. :thumbsup:

    KK
     
    1 person likes this.

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