i just wanted to say, i received the payment to my neteller account this morning so the matter has been resolved,
thanks VPL
and thanks to the members who offered there words of wisdom and help
Did you deposit by card and request payment to Neteller, this might be what got them worried and so insistent.
What I have a gripe about is not casinos asking for ID, but INSISTING on a form of ID that the government of a particular country have decided not to issue as a matter of course.
I even get the impression that when the OP said they had no form of photo ID, they were simply assumed to be a fraudster who had to be found out, this is supported by the OP saying they were later flagged as a risk player simply for trying to comply with the request with the documents he had available to him. He also said he played here for YEARS, and I cannot understand how such a loyal player can suddenly come under suspicion of being underage, a fraudster, etc.
I would bet he had lost more than 200 in that time, and that the risk department decided that processing the 200 as an exception would be financially less risky than formally closing the account, whereupon they would have to refund all the past deposits.
If this had been a much larger withdrawal, the OP would now be applying for his first passport, but it would be worth it for a large win anyway.
Most countries DO indeed routinely issue "papers" to citizens, which usually includes a Photo ID, here in the UK it is different, getting a photo drivers licence is no longer the cheap and simple option it was before they introduced the photo, and in the case of the OP it simply would not be available as the government issue these as driving licences, and NOT as a substitute for a national ID card. It is actually ILLEGAL to supply an online casino with a COLOUR copy of the passport in any case, it's in the terms and conditions for the passport. This is pretty hard to enforce though, but is meant to prevent a fake passport from being made with an image of the photo page from a real one. A fax or black & white image is OK though.
Another gripe is how so many players are told to send these documents several times because the casino CS have "lost" it. This makes the level of security they give to our information very questionable indeed.
These things are NOT "lost", they are "misplaced", meaning they are not where they are supposed to be, and thus by definition insecure.
Many times CS confirm receipt, and then later the player is told they can no longer be found, I find this VERY damning indeed, there is clearly NOT a secure handling process for secure personal information at these places, and it doesn't matter what they say, if they lose these items, they are not being careful enough with their security procedures.
If many players have these documents to hand as files on their PC's, why do some casinos make it difficult for players to volunteer up front to be verified?. The cynics would say that this would only rob them of an excuse to use document verification as an excuse to pull the "FU clause" for a player whose playing style was not appreciated. This could certainly be true where bonuses are involved, as if a player is told up front they are fully verified, and then exploits a loophole in the terms, the casino have no ability to stall with document requests, but would have to immediately issue an "FU Clause" excuse. While most casino would not stoop to this, there are those that do, and who just get away with it while the authorities and software providers look the other way, so trust in general is lost, and players often look for motives behind what may REALLY be a simple request.
I once tried up front verification with MainStreet when they were Playtech, and they even had a secure upload facility. I was told I could NOT be verified until I had been a member for three months, and would have to wait until I was asked for documents upon my first cash-in. If I had "problem" documents as had the OP, I would still have faced problems at cash-in time, and would not be able to find out till too late.
