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[RESOLVED] casino rewards 11 days and counting for payment

Discussion in 'Casino Complaints - Non-Bonus Issues' started by LOOKAWAY, Dec 31, 2007.

    Dec 31, 2007
  1. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Sorry all dont know if its in the right thread but got to vent my im not angry you know the score somewhere thanks casino meister bye.




    Please wait for an operator to respond.

    You are now chatting with Elli.

    Elli: Welcome to the CR Helpdesk Live Chat service. How can I help you?

    Timothy : Hi i have not been paid my last withdrawl

    Timothy : and i put it in on the 20th off december

    Timothy : 11 days now

    Elli: Can you please confirm your Casino account number for me?

    Timothy : blank

    Elli: Thank you.

    Elli: Please hold for a moment while I check the details in your account.

    Timothy : ok

    Elli: The money has been sent to your ecash account on the 27th.

    Elli: Please check your account in 24 hours.

    Elli: It should be in there very shortly.

    Timothy : sorry i dont beleive you

    Timothy : i keep getting told this

    Elli: Timothy, I am telling the truth.

    Timothy : 11 days it should have hit my account by now

    Elli: Not 11 days.

    Elli: It was sent on the 27th of December.

    Timothy : yes but i put in for the withdrawl 11 days ago

    Timothy : it still does not take 4 days plus 24 hours

    Timothy : and 7 days before that

    Timothy : casino rewards has a crappy way with dealing with customers

    Timothy : especial ones who make 3-4 k deposits in two months

    Elli: Pleae consider that we had a couple of public holidays, and that slowed the process down compared to normal business hours.

    Timothy : it says your a 24 hour casino

    Timothy : plus i had a withdrawl from casino kingdom over the holiday period in for days consider that

    Timothy : four days i mean

    Timothy : plus i had a withdrawl from casino kingdom over the holiday period in four days consider that

    Elli: The money will arrive very shortly as it was released on the 27th.

    Elli: This is all I can do for you now.

    Timothy : then you did nothing

    Elli: If you like I can check the echeck account number for you?

    Timothy : yes go on then

    Elli: Timothy, I do want to help you.

    Timothy : then check it

    Elli: Well, what about you give me the account number then, so I can compare it?

    Timothy : ok

    Timothy : for money bookers

    Elli: What is the email address registered with moneybookers?

    Timothy : This email is not visible to you.

    Timothy : wish you had asked that first

    Elli: Thank you.

    Elli: Please hold for a moment while I check the details in your account.

    Elli: That is the correct account.

    Elli: $44.65 will get into that account.

    Elli: And $20 into the account with which you made the initial purtchase.

    Timothy : sorry but the withdrawl was 64.65

    Timothy : dont know where your get the $$ers from

    Timothy : just gets worser

    Timothy : my account currency is uk pounds

    Timothy : are we on the same page yet

    Timothy : no speaky

    Timothy : you can at least say you need a moment

    Timothy : to sort the mess out

    Elli: And I explained how the money is split up in 2 different payments.

    Elli: Sorry, then Pounds.

    Elli: I have given you the information you asked me for.

    Elli: Do you have any further questions?

    Timothy : yes

    Timothy : can you at least reconize that 11 days for a payment is a joke.

    Timothy : yes or no answer please

    Elli: I do not know the exact reasons why it took so long, and I also don't understand why you need to get angry at me.

    Elli: As I said, I am trying to help.

    Timothy : am i angry ?

    Timothy : see that i only contacted live chat on the 11th day is pritty patient

    Timothy : off me

    Timothy : but now i feel like a banana

    Timothy : thanks to casino rewards

    Timothy : go on end it

    Timothy : you may aswell

    Timothy : comunication broke down a long time ago

    Elli: Do you have any further questions?

    Timothy : yes

    Timothy : am i the only one

    Elli: Which one?

    Elli: The only one..?

    Timothy : yes am i

    Elli: Could you please ask in a different way?

    Elli: I don't understand your question.

    Timothy : is it just me

    Elli: Now, if you don't have any further questions, I wish you a Happy New Year.

    Elli: :)

    Elli: Thank you for chatting with us.

    Elli: Goodbye

    Chat session has been ended by the site operator.
     
  2. Dec 31, 2007
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Of course you are not the only one mate. I initiated a withdrawal on the 22nd, was told it had been processed on the 27th but there is still no money in my moneybookers account. Normally, when a casino sends confirmation that the withdrawal has been processed the money is there almost instantly.

    The e-mail they sent me did say, though, that it would take 1-2 days for delivery and even if I take these as working days, I should receive the funds latest today.
     
  4. Dec 31, 2007
  5. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi chuchu i got sent a reply to a email saying that two days latest from now the two days were up sent anouther email got the exact same message again wated two days sent a third got no reply.

    Had a crappy night off gaming too lost my stack at rival big time then again at 3dice 50 cent bet king tut $250 no free spins jeez just wanted to see em even on a skank my mind would be at rest with my stack god bless you last gambling stack off the 07 may you rest in peace :nod::Angel:
     
  6. Dec 31, 2007
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Whoa! Such similarities. Lost a bit at a Rival casino and about $200 at various MGs during the holidays. There are difficulties in me depositing so I waited eagerly for the funds from Aztec Riches (casino rewards) Mind you, if my computer was able to show unblurred images of 3 Dice games, I would have played there too.
     
  8. Dec 31, 2007
  9. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    hei chuchu if you playd king tut and kept it on auto play at turbo it would be all one big blur go on trip that slot out dude. :yahoo:
     
  10. Dec 31, 2007
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Complaints concerning Casino Rewards is a special case: as a first step you need to contact Tex Rees, the eCOGRA rep, via You must register/login in order to see the link.. We can only get involved once Tex has seen and responded to the issue.

    LATER: I have emailed Tex to let her know about this issue and that you'll be contacting her directly.
     
    Last edited: Dec 31, 2007
  12. Dec 31, 2007
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Actually, I dont really mind a couple of days delay in getting payment but the stalling tactics used by this Group in delaying payments is ludicrous. With other MG casinos like Roxy Palace, they may hold your withrawal for 48 hours but once that period is over they pay within several hours. If the reversible period is 72 hours or even 96 hours, just say so and the players can decide for themselves whether they should play. A 48-hour reversible period followed by a confirmation that your cashout has been processed and then another wait for several days (even longer if there are public holidays) just isnt reasonable.

    The cashout at Golden Tiger hit my account in 3 days but the one at Zodiac took more than a week and now this. Eventually, they do pay but why take so long?
     
  14. Dec 31, 2007
  15. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe
    Well well well...its like an error in the matrix. The same (sort of) happened to me.
    When the casino is so strikt and absolutely with their T&C`s, and payment blahblah, and security checks..THEN I as a customer have the right and the privilege to be paid as in the T&C`s, which is like a bible, as mentioned. OTHERWISE...if there are holidays...I want to informed that there is a public holiday and the payments delay for about XXX days.
    THATS the way to deal with customers.

    the funny thing is...every time when this happens. It really first starts when YOU as a customer starts to write or chat. They would let uninformed about the payment. "Sale and forget".

    Wow...strange, how many times I throw in my 2 cents. There must be a nest of them:p
     
  16. Jan 1, 2008
  17. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi maxd i didnt realy mind the wait either as i kinda new that they would pay.

    But i still have not been paid how about you chuchu ?

    Maybe a complaint would be a good thing as i have not done this before and it would make me more comfortable with this procedure.

    But is the hassle worth it all there gonna say to tess is its a holiday period end off.

    But still the post was me bitching i need to do it somewhere and other members to c how they treat players is a good thing theres just to many other micros to game at.

    I think i will do the complaint later when all things are done now that all things are said. :)
     
  18. Jan 1, 2008
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nope. It's now been more than 3 working days by now. But then they sent me a $20 player retention bonus. Was that a coincidence.
     
  20. Jan 2, 2008
  21. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    It is done.

    Hi just to let you know i just sent my complaint to ecogra, 15 days at a micro just sucks, How dare they, Now time for tea. ;)
     
  22. Jan 2, 2008
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Meanwhile, I have just received my cashin and it is now in my moneybookers account.
     
  24. Jan 2, 2008
  25. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi me to chuchu just now. LOL just sent in complaint o well atleast i got paid.
     
  26. Jan 2, 2008
  27. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    What to do ?

    Hi again so now that i have been paid do i email ecogra and take the complaint back not to waste there time or let it stand.
     
  28. Jan 2, 2008
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Good thinking, sending a "thank you" note would be a good idea ... IMHO.
     
  30. Jan 10, 2008
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I can speak for Neteller, and when a withdrawal is "processed", it is in the player's Neteller account in SECONDS. Neteller does NOT have ANY "1 - 2 business days" wait between the payment from the merchant account of the casino and the receiving account. I expect Moneybookers works on the same principle.

    Delays are caused when casinos say the withdrawal has "been processed" when in fact it has not. Often they have merely sent it to their accounts department for processing, but tell the player it has been processed. They quote this "1 to 2 day" delay to cover up this lag between "sent for processing", and the accounts department actually making the request to process through the merchant Neteller (or Moneybookers) account.

    Each day of public holiday should add 1 day of extra delay to payment. One problem is that the process may not be automatic, and the 48 hour MG reversal period is NOT honoured unless hour 49 is a working day. If reversal expires on a holiday (or weekend) the withdrawal sits in limbo, only being passed to accounts on the next working day. At Christmas, this can mean the new year holiday then delays the withdrawal further because it was not passed quickly enough during the three working day window between Christmas and New year. The likely result is that these withdrawals were probably only processed from the 2nd Jan onwards, despite being submitted just before Christmas. A withdrawal on the 22nd December would hit this "double whammy", as the 48 hour reverse period would expire on Christmas Day, which leaves the three working day window straddling the following weekend (assuming no extra days were taken as holiday, as it's Summer in Australia). Normal service only resumes from the 2nd Jan onward.
    I withdrew from Zodiac on the 6th, and was paid on the 9th, as would be expected from a 48 hour pending period plus one working day to process.
     
    1 person likes this.

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