Hiya
I'm probably just being completely paranoid here, but after the lucky ace casino thing, I feel like I should be rather careful.
What is bwin's reputation like? I did bwin's instant casino's leap year bonus and made a small amount net (with the bonus). Problem is that the bonus is sitting there as a 'playable bonus' and I can't do anything with it.
Customer support have verified that I have completed the wagering requirements by some margin (quite pleased as I think I'll get into suicide if I see another chartwell casino), but state that I can't move the money atm as there is a technical problem...then yesterday I got this email from CS:
Dear Mr Shocked,
We would like to inform you that there has been a technical error in the calculation of the wagering requirements of your Casino Leap Year bonus that is blocking your bonus from being withdrawn from your Casino account.
In order to receive the bonus in real money in your betting account please follow the steps below:
- Log-in to your Casino account and sell 50 chips in order to force the cancellation of the bonus.
- Send us an e-mail informing us that your bonus has now been cancelled.
Once we receive your e-mail we will credit manually in real money the bonus amount in your betting account. Please allow 2-3 working days from the time you send us the e-mail for the amount to be credited.
We apologise for any inconvenience caused and we thank you for your co-operation. Please do not hesitate to contact us if you have any further queries.
Kind regards
Your bwin service team
b'inside Green Members
Now, I don't mind it going to the sportbook part of the site as it seems good, but I'm slightly concerned that if I sell the chips then it will invalidate my bonus and I won't see that money.
Soo my question is...is bwin trustworthy? What's people's experience of them?
I'm probably just being completely paranoid here, but after the lucky ace casino thing, I feel like I should be rather careful.
What is bwin's reputation like? I did bwin's instant casino's leap year bonus and made a small amount net (with the bonus). Problem is that the bonus is sitting there as a 'playable bonus' and I can't do anything with it.
Customer support have verified that I have completed the wagering requirements by some margin (quite pleased as I think I'll get into suicide if I see another chartwell casino), but state that I can't move the money atm as there is a technical problem...then yesterday I got this email from CS:
Dear Mr Shocked,
We would like to inform you that there has been a technical error in the calculation of the wagering requirements of your Casino Leap Year bonus that is blocking your bonus from being withdrawn from your Casino account.
In order to receive the bonus in real money in your betting account please follow the steps below:
- Log-in to your Casino account and sell 50 chips in order to force the cancellation of the bonus.
- Send us an e-mail informing us that your bonus has now been cancelled.
Once we receive your e-mail we will credit manually in real money the bonus amount in your betting account. Please allow 2-3 working days from the time you send us the e-mail for the amount to be credited.
We apologise for any inconvenience caused and we thank you for your co-operation. Please do not hesitate to contact us if you have any further queries.
Kind regards
Your bwin service team
b'inside Green Members
Now, I don't mind it going to the sportbook part of the site as it seems good, but I'm slightly concerned that if I sell the chips then it will invalidate my bonus and I won't see that money.
Soo my question is...is bwin trustworthy? What's people's experience of them?