Ok, 3 or 4 months back I lost the plot - I removed my deposit limits and went on a bender one weekend amassing 50+ deposits over a couple of days at one casino. In amongst that, I made a withdrawal which recovered part of my loss, but it still got messy. I then put my deposit limits back on.
I feared looking at my statement in detail out of embarrassment then after a week or two, get an email from the casino saying they had paid my withdrawal 3 times over. I check and yep, they had and it was hidden in amongst the 50+ deposits. I contact the casino and agree to repay the overpaid amount, but as I have a deposit limit in place, can I pay it back as soon as their system allows. They agree. So far repaid about 40% of the duplicate payments and they had removed the funds in my casino account by Trustly transfers. Then they tried again with my latest deposits, but it was rejected even though money was sat in my casino account? Now my account is deactivated meaning I cannot carry on paying them.
I messaged them yesterday to ask why, chat said it was finance department who deactivated my account and they will contact me in 20 minutes. They never did.
Where do I stand? They have now removed the only way I could repay them. I know one answer is to simply walk away from it - not exactly fair.
I feared looking at my statement in detail out of embarrassment then after a week or two, get an email from the casino saying they had paid my withdrawal 3 times over. I check and yep, they had and it was hidden in amongst the 50+ deposits. I contact the casino and agree to repay the overpaid amount, but as I have a deposit limit in place, can I pay it back as soon as their system allows. They agree. So far repaid about 40% of the duplicate payments and they had removed the funds in my casino account by Trustly transfers. Then they tried again with my latest deposits, but it was rejected even though money was sat in my casino account? Now my account is deactivated meaning I cannot carry on paying them.
I messaged them yesterday to ask why, chat said it was finance department who deactivated my account and they will contact me in 20 minutes. They never did.
Where do I stand? They have now removed the only way I could repay them. I know one answer is to simply walk away from it - not exactly fair.