Repaying a duplicate payment

My thoughts on this was that the hacker was a casino employee and he had intentionally made the extra payments to the OP, then requested the repayment and siphoned the repayments into his own account via the new withdrawal method.

exactly. ...I mean come on...a bit of coincidence that the hacker fell upon this situation ...how lucky of him...to have successfully hacked a casino account and secondly to have hacked an account that owes money to the casino...

all very strange ...
 
Hi,

@RichyJ75 I'm very pleased that your issue has been resolved and that you are satisfied. We always work hard to provide the best possible service and to keep our customers happy. I hope everyone always feels warmly welcomed to contact us at videoslotsteam@videoslots.com should you have any inquiries.

Have a lovely weekend everyone, and stay safe!

Best regards,
Team Videoslots
 
Hi,

@RichyJ75 I'm very pleased that your issue has been resolved and that you are satisfied. We always work hard to provide the best possible service and to keep our customers happy. I hope everyone always feels warmly welcomed to contact us at videoslotsteam@videoslots.com should you have any inquiries.

Have a lovely weekend everyone, and stay safe!

Best regards,
Team Videoslots

Resolved? So you caught the hacker? You worked out how he managed to get round more than one of your security systems that shouldn't have allowed the withdrawal to go through, hacked or not? As from here it seems like it was either an employee, or someone hacked your systems to have been able to bypass verification checks etc.

Whichever it was, it seems to suggest the same could happen to anyones account, so presumably you will be letting all customers know about this via email or message on site?
 
Speculation on my part, but could "work from home" left VS more vunerable to "hacking"?

They said

'We want to inform you that any 3rd party access to your account and the subsequent withdrawal, were in no way due to breaches or failures of any of our security systems and measures'

so it seems they are claiming not. It's just a next level hacker who can bypass numerous Videoslots blocks and procedures without actually getting into their backend. Amazing. It also means that anyone with an account at Videoslots must be able to withdraw without going through verification, bypass withdrawal locks and not have to withdraw to an account never before used, as VS's measures didn't fail. The hacker must have been mega lucky too, to hack an account that was only being used to deposit and repay a debt, therefore money missing from the account wouldn't look suspicious. I think he should put the lottery on tonight while his luck is going so well.

Of course, if someone did get in their backend, then they should be informing every customer that there was a security breach.
 

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