Repaying a duplicate payment

RichyJ75

Has been a very naughty boy ...
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Kent
Ok, 3 or 4 months back I lost the plot - I removed my deposit limits and went on a bender one weekend amassing 50+ deposits over a couple of days at one casino. In amongst that, I made a withdrawal which recovered part of my loss, but it still got messy. I then put my deposit limits back on.

I feared looking at my statement in detail out of embarrassment then after a week or two, get an email from the casino saying they had paid my withdrawal 3 times over. I check and yep, they had and it was hidden in amongst the 50+ deposits. I contact the casino and agree to repay the overpaid amount, but as I have a deposit limit in place, can I pay it back as soon as their system allows. They agree. So far repaid about 40% of the duplicate payments and they had removed the funds in my casino account by Trustly transfers. Then they tried again with my latest deposits, but it was rejected even though money was sat in my casino account? Now my account is deactivated meaning I cannot carry on paying them.

I messaged them yesterday to ask why, chat said it was finance department who deactivated my account and they will contact me in 20 minutes. They never did.

Where do I stand? They have now removed the only way I could repay them. I know one answer is to simply walk away from it - not exactly fair.
 

ESCJAMIE

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Ok, 3 or 4 months back I lost the plot - I removed my deposit limits and went on a bender one weekend amassing 50+ deposits over a couple of days at one casino. In amongst that, I made a withdrawal which recovered part of my loss, but it still got messy. I then put my deposit limits back on.

I feared looking at my statement in detail out of embarrassment then after a week or two, get an email from the casino saying they had paid my withdrawal 3 times over. I check and yep, they had and it was hidden in amongst the 50+ deposits. I contact the casino and agree to repay the overpaid amount, but as I have a deposit limit in place, can I pay it back as soon as their system allows. They agree. So far repaid about 40% of the duplicate payments and they had removed the funds in my casino account by Trustly transfers. Then they tried again with my latest deposits, but it was rejected even though money was sat in my casino account? Now my account is deactivated meaning I cannot carry on paying them.

I messaged them yesterday to ask why, chat said it was finance department who deactivated my account and they will contact me in 20 minutes. They never did.

Where do I stand? They have now removed the only way I could repay them. I know one answer is to simply walk away from it - not exactly fair.
Not sure, But Videoslots once over paid me by £40 and kept demanding for it to be returned to them, so I just deposited £40 and they took it out.
 

RichyJ75

Has been a very naughty boy ...
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Location
Kent
Not sure, But Videoslots once over paid me by £40 and kept demanding for it to be returned to them, so I just deposited £40 and they took it out.

Seems they are quite accustomed to these overpayments then!! Mine was a fair bit more than £40 though. :rolleyes:

Will happily carry on paying it back if they allowed me to! After all, when casinos owe me money I am first to kick and scream if any delays.

PS from a responsible gambling aspect, allowing 50+ deposits in a 48 hour period as soon as deposit limit lifted screams out someone was on tilt, but my decision and my choices. Would have thought they should have procedures in place to see if player was ok after say the first 15/20 deposits .... (yes, still 100% my choice as a responsible adult).
 

colinsunderland

Experienced Member
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uk
Seems they are quite accustomed to these overpayments then!! Mine was a fair bit more than £40 though. :rolleyes:

Will happily carry on paying it back if they allowed me to! After all, when casinos owe me money I am first to kick and scream if any delays.

PS from a responsible gambling aspect, allowing 50+ deposits in a 48 hour period as soon as deposit limit lifted screams out someone was on tilt, but my decision and my choices. Would have thought they should have procedures in place to see if player was ok after say the first 15/20 deposits .... (yes, still 100% my choice as a responsible adult).

If they have removed the only option to pay them back, I would just leave it and let them get in touch with you. I also wouldn't spend the money, but I certainly wouldn't be chasing them up to give them the money either, especially as you have tried. Not your problem they couldn't be bothered to get back in touch with you.

I would have thought 50+ deposits in a week should have triggered RG measures, let alone in 48 hours.
 

ESCJAMIE

He/Him. High Voltage Only
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Location
UK South west
Unibet paid a 100 w/d twice without me noticing, sent me an email couple of weeks later saying they made a mistake but i could keep it
Where do we stand thou for example if casino over pays you and you keep it, can they take you the court " Would they bother" or just ban you from casino
 

colinsunderland

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Where do we stand thou for example if casino over pays you and you keep it, can they take you the court " Would they bother" or just ban you from casino

I imagine it would depend how much and who. Videoslots were ringing customers threatening to ring the police if they didn't pay back money not so long ago.
If its a small amount then I imagine most would just close your account, a large amount they might go to court.
 

dunover

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I imagine it would depend how much and who. Videoslots were ringing customers threatening to ring the police if they didn't pay back money not so long ago.
If its a small amount then I imagine most would just close your account, a large amount they might go to court.
:laugh: Ah yes, the great Merkur Meltdown.....:rolleyes:
 

sapit222

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Something similar happend to me at Videoslots when i used Trustly.
Took a few days to get it solved, but was annoying. :mad:
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Well, they have now responded. It seems I need to send in a formal request to reopen my account and that I also need to repay the duplicate payment in Canadian Dollars? I have only ever played with GBP! Also what is more alarming is that they are still requesting the full amount, despite them removing funds which I have regularly been depositing to repay it.

Didn't realise it would be so difficult for me to correct their mistake.:confused::rolleyes:
 

ShadyFei

Experienced Member
Joined
Dec 22, 2016
Location
Canada - West Coast
Let me get this straight.
  • The casino makes an error and overpays you.
  • They deactivate your account without explanation, effectively removing your ability to repay them.
  • YOU contact the casino to find out how to pay them and they don’t call you back at the time they had specified.
  • Now they want YOU to send in a formal request to reactivate an account they had closed so you can pay them.
  • And they want the payment in Canadian dollars?
  • And finally, they want the original full amount ignoring previous payments. So add an extra 40% to the bill (amount already repaid).
Do I have that right? Seems you have gone the extra mile trying to make good on the overpayment and they sure are making it difficult for you to give them money. Is this Videoslots?

I agree with @colinsunderland . Get everything in writing at this point. I wouldn’t give them another cent until they acknowledge the payments you have already made in writing. They’re dicking you around. If they want the money, they’ll make arrangements convenient for you to transfer money, and in GBP.

I’d like to say f**k ‘em but you’re probably not at that point yet. :laugh:
 

RichyJ75

Has been a very naughty boy ...
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Location
Kent
Putting it like that, ShadyFei, yep pretty much spot on!

It has now been passed to their finance department. Hopefully make progress on this soon.

VS have been good to me in the past, so am no way shirking away from repaying the money. Was looking to raise deposit limits and get paid sooner if account was open.

I agree with getting a statement though or something in writing as the balance in my account is being withdrawn by Trustly transfer and no proof that the duplicate withdrawal is being reduced as no audit trail where the money is going.
 

colinsunderland

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Putting it like that, ShadyFei, yep pretty much spot on!

It has now been passed to their finance department. Hopefully make progress on this soon.

VS have been good to me in the past, so am no way shirking away from repaying the money. Was looking to raise deposit limits and get paid sooner if account was open.

I agree with getting a statement though or something in writing as the balance in my account is being withdrawn by Trustly transfer and no proof that the duplicate withdrawal is being reduced as no audit trail where the money is going.

Its going to them using Trustly?
 

RichyJ75

Has been a very naughty boy ...
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Joined
Apr 3, 2015
Location
Kent
Its going to them using Trustly?

Hopefully, but no proof of this to confirm. Also not sure why their last attempt to take the funds was rejected twice. Surely they wouldn't reject their own withdrawals if it breached their T&C's as I have never deposited by Trustly? :laugh:
 

colinsunderland

Experienced Member
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Hopefully, but no proof of this to confirm. Also not sure why their last attempt to take the funds was rejected twice. Surely they wouldn't reject their own withdrawals if it breached their T&C's as I have never deposited by Trustly? :laugh:

I'm confused, you are making a deposit then they are removing it via trustly? Or they are depositing it into your account through trustly without input from you? Or am I completely wrong about how it's working?

If its the first that sounds dodgy as anything, why not just let you deposit then wipe the account balance? That would mean that they are allowing a third party withdrawal from your account surely?
 

RichyJ75

Has been a very naughty boy ...
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Joined
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Location
Kent
I'm confused, you are making a deposit then they are removing it via trustly? Or they are depositing it into your account through trustly without input from you? Or am I completely wrong about how it's working?

If its the first that sounds dodgy as anything, why not just let you deposit then wipe the account balance? That would mean that they are allowing a third party withdrawal from your account surely?

I was depositing funds as normal to top up my casino account balance. They were then removing the funds via Trustly without any input from me to get the account balance back down to zero. First withdrawal went through for about £300 which panicked me thinking they were returning funds to me as I wasn't playing any games but alas not, then they started removing £50 a time - last one rejected twice over then account deactivated so I couldn't carry on depositing.

Most peculiar.
 

colinsunderland

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I was depositing funds as normal to top up my casino account balance. They were then removing the funds via Trustly without any input from me to get the account balance back down to zero. First withdrawal went through for about £300 which panicked me thinking they were returning funds to me as I wasn't playing any games but alas not, then they started removing £50 a time - last one rejected twice over then account deactivated so I couldn't carry on depositing.

Most peculiar.

:eek:
Erm, not being funny but I would stop depositing immediately, and get a full statement from them regarding the payment(s) made to you in error and repayments made back to them.

If you are dealing with one person or department I would also go over their heads and check it out with someone senior at the company, as nothing what you are describing sits right with me.

There are so many alarm bells ringing with what you have said, I would want everything in writing, including an account of what has gone on so far, and especially the reason why they are withdrawing using trustly.

Is it the reps on here who have been dealing with it?

You work at a solicitors don't you? I'm sure you can guess what I'm thinking it could be, if so.
 
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