Question Rep PM Response Times?

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Not a moan but more out of curiosity; what is generally regarded as a reasonable time-frame for casino reps' replying to PM's? A day, two days....a week? :confused: As a long standing CM member I've had pretty little cause to send PM's to reps but on a couple of occasions I've waited 2 weeks (or had no response at all). These are "CM Accredited Casinos'". While I do appreciate that reps may be working in busy environments and that some PM's require a degree of investigation, others are easy enough to deal with and it takes literally a few minutes to type a reply.

Slightly niggling is also when you can see a rep's last activity/log on time indicating they've seen your PM but they still don't reply. it might just be me but while it's not always 100% possible I always endeavour to respond to any emails/texts from people at the earliest opportunity (nobody likes the feeling of being ignored.) C'mon Reps, we spend our hard earned cash playing on your sites and take the time to write via PM so we all expect some continuity and the courtesy of a timely response!
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Not a moan but more out of curiosity; what is generally regarded as a reasonable time-frame for casino reps' replying to PM's? A day, two days....a week? :confused: As a long standing CM member I've had pretty little cause to send PM's to reps but on a couple of occasions I've waited 2 weeks (or had no response at all). These are "CM Accredited Casinos'". While I do appreciate that reps may be working in busy environments and that some PM's require a degree of investigation, others are easy enough to deal with and it takes literally a few minutes to type a reply.

Slightly niggling is also when you can see a rep's last activity/log on time indicating they've seen your PM but they still don't reply. it might just be me but while it's not always 100% possible I always endeavour to respond to any emails/texts from people at the earliest opportunity (nobody likes the feeling of being ignored.) C'mon Reps, we spend our hard earned cash playing on your sites and take the time to write via PM so we all expect some continuity and the courtesy of a timely response!

Unless you get an auto message or know via threads that rep is on vacation or off I should think three days be suffice. Anymore than that is unacceptable in my opinion but that is just me I have no patience.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Unless you get an auto message or know via threads that rep is on vacation or off I should think three days be suffice. Anymore than that is unacceptable in my opinion but that is just me I have no patience.

And then I need to be given a heads up. :D
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
24 hours should be mandatory or else they lose their accreditation, it's only fair :eek:

Failing that, I think 48 hours is a reasonable timeframe, and there's no reason why that shouldn't suffice for an active rep, especially as mentioned when they've logged on a few times already but not responded :mad:

To be fair, the best reps will always answer quickly by default and will resolve even the most trivial questions within minutes. To those that don't, we already know who they are, and ultimately it's only going to reflect badly on the casino more than the rep :cool:
 
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