1. Dismiss Notice
  2. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  3. Follow Casinomeister on Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Question Rep PM Response Times?

Discussion in 'Online Casinos' started by dobbul, Mar 22, 2017.

    Mar 22, 2017
  1. dobbul

    dobbul Experienced Member MM

    Greenock, Scotland. UK
    Not a moan but more out of curiosity; what is generally regarded as a reasonable time-frame for casino reps' replying to PM's? A day, two days....a week? :confused: As a long standing CM member I've had pretty little cause to send PM's to reps but on a couple of occasions I've waited 2 weeks (or had no response at all). These are "CM Accredited Casinos'". While I do appreciate that reps may be working in busy environments and that some PM's require a degree of investigation, others are easy enough to deal with and it takes literally a few minutes to type a reply.

    Slightly niggling is also when you can see a rep's last activity/log on time indicating they've seen your PM but they still don't reply. it might just be me but while it's not always 100% possible I always endeavour to respond to any emails/texts from people at the earliest opportunity (nobody likes the feeling of being ignored.) C'mon Reps, we spend our hard earned cash playing on your sites and take the time to write via PM so we all expect some continuity and the courtesy of a timely response!
  2. Mar 22, 2017
  3. osulle

    osulle Ueber Meister CAG mm4 mm1

    Northern hemisphere
    Unless you get an auto message or know via threads that rep is on vacation or off I should think three days be suffice. Anymore than that is unacceptable in my opinion but that is just me I have no patience.
    1 person likes this.
  4. Mar 22, 2017
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    And then I need to be given a heads up. :D
  6. Mar 22, 2017
  7. lct

    lct Banned User: Forum Rule violations, general ignora

    the moon
    Sloto springs to mind
  8. Mar 22, 2017
  9. goatwack

    goatwack Comin' atcha like Eric Crumble CAG

    24 hours should be mandatory or else they lose their accreditation, it's only fair :eek:

    Failing that, I think 48 hours is a reasonable timeframe, and there's no reason why that shouldn't suffice for an active rep, especially as mentioned when they've logged on a few times already but not responded :mad:

    To be fair, the best reps will always answer quickly by default and will resolve even the most trivial questions within minutes. To those that don't, we already know who they are, and ultimately it's only going to reflect badly on the casino more than the rep :cool:

Share This Page