- Joined
- Mar 13, 2008
- Location
- Ontario
Let me start with I am an Inetbet player, and have been happy enough to continue to be one.
I've had delays from time to time in responses, and I think most of the threads complaining about them usually involve some difficulties with the email only support.
This weekend I wanted to play there, but I had a question I needed an answer to before depositing. Since I wanted to play, I didn't wait all that long for a response, but I did wait 1/2 hour, and I know I checked after an hour and hadn't received a response.
The next day, I did have an answer to my question, but by then I'd spent my funds elsewhere. I thanked Inetbet for their response, but said I'd deposited elsewhere, but the info would be useful in the future.
I'm not sure just how many hours it took for this response... there's a difference in time zones and time stamps that show they responded before my orignal email, but I did get an answer in under 12 hours.
Their reply to my reply was that my original question got sent to spam, hence the delay.
Well, I guess like the rest of us they do get spam, and like most of us try to trawl through it to see if any dolphins are in the net. How often or how thoroughly Inetbet manages this, I don't know.
But I do know they have a large player base, and support is not going to recognize all player email addresses. I'm able to add addresses to safe sender lists, I would think that Inetbet could use it's registered user addresses to compile a base of such safe senders.
Not all players belong to CM or Facebook to access Inetbet by alternate means when their email only support fails.
While I don't regard Friday night's hiccup a total failure, Inetbet did lose out on my deposit that night.
So it's not only players that get the short end of the stick with this lack of timely response.
I've started this thread, and I'd please please like everyone to stick to the support issue alone. I've started this thread, and I respect Emily, and I'll be quick to ask a mod to close it if it strays off topic.
I think improvements to support will benefit both Inetbet and its players.
I've had delays from time to time in responses, and I think most of the threads complaining about them usually involve some difficulties with the email only support.
This weekend I wanted to play there, but I had a question I needed an answer to before depositing. Since I wanted to play, I didn't wait all that long for a response, but I did wait 1/2 hour, and I know I checked after an hour and hadn't received a response.
The next day, I did have an answer to my question, but by then I'd spent my funds elsewhere. I thanked Inetbet for their response, but said I'd deposited elsewhere, but the info would be useful in the future.
I'm not sure just how many hours it took for this response... there's a difference in time zones and time stamps that show they responded before my orignal email, but I did get an answer in under 12 hours.
Their reply to my reply was that my original question got sent to spam, hence the delay.
Well, I guess like the rest of us they do get spam, and like most of us try to trawl through it to see if any dolphins are in the net. How often or how thoroughly Inetbet manages this, I don't know.
But I do know they have a large player base, and support is not going to recognize all player email addresses. I'm able to add addresses to safe sender lists, I would think that Inetbet could use it's registered user addresses to compile a base of such safe senders.
Not all players belong to CM or Facebook to access Inetbet by alternate means when their email only support fails.
While I don't regard Friday night's hiccup a total failure, Inetbet did lose out on my deposit that night.
So it's not only players that get the short end of the stick with this lack of timely response.
I've started this thread, and I'd please please like everyone to stick to the support issue alone. I've started this thread, and I respect Emily, and I'll be quick to ask a mod to close it if it strays off topic.
I think improvements to support will benefit both Inetbet and its players.