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Renee : I'd like to give her a big hug!!!

Discussion in 'Online Casinos' started by pianoman, Sep 1, 2010.

    Sep 1, 2010
  1. pianoman

    pianoman Senior Member MM

    Occupation:
    world famous Pianoman (True!) Go Google: ozpianoma
    Location:
    Sittin Here in Front of the Screen like
    Hey Renee (CASINO REWARDS REP)

    I'd like to give you ONE BIG HUG for all your concern and tireless efforts during my recent ordeal with UK CASINO CLUB.

    Without Renee, might have been different outcome altogether.
    All is well ... I GOT PAID!
    Eventually.
    But had I not found Renee here at Casinomeister perhaps it would never have happened.
    I'd have lost my cool.
    Got good and Nasty... Accomplished nothing!

    A long story to tell.
    AUGUST 2010 : Had a decent win, first in years after following a link from a CR promo, depositing, being told in chat that bonus would follow, then being informed by "The Software" despite thousands of loyalty points - including RewardsRiches lotto ticket wins - that Bonus Abuse was behind my inelegibility!
    WHA???
    No response to emails... So Renee is consulted.
    Explains that over the years I'd received More in bonuses than I had actually deposited, so I'd "never really RISKED anything".
    What Th -
    I never asked for any Bonuses.
    They were offered! Sure I tried your Free lotto tickets, Beta Tests and the like.
    So ok ... Stop sending promos Puh-Leeze!

    But anyway, I already deposited my 50 - Lose, win, lose, w.. and hey Cash Out $300. Politely leave $100 in (blew that soon enough) 3 days later 300 is credited at Neteller. No docs request either - money straight back to where it came from!

    Beauty! Casino Rewards is looking ok Bryan...

    Deposit some more.
    REWARDS bonuses yet? Who cares! Look 9 days later I'm cashing out another $200. Same result; Promptly credited to Neteller a/c.
    Still have a balance...
    So I start playing slots "tournaments".
    Only ever won $1.75 in 4 years. Honest!

    WHACKO! Hit a big one this time. $2000 WIN!

    Think they'll give it to me?
    Not without a fight they won't!
    "Computer problems" says one chat operator.
    "You've been suspended" says another.
    Yeah, right... says me

    HEY RENEE - HELP ?!!?

    And help she does! Wow. Does this girl over deliver!
    Finally, finally the not very well oiled UKCC machinery fires up and that win is credited too.
    Takes a couple of weeks - but Renee got me my money.

    And that's why I bothered to post this.

    Had a win somewhere? Want to get paid?
    Remain calm; Keep your cool. Always assume that some dolt at the other end might be doing a job they hate and it doesn't morally oblige Them to care very much about YOU.

    CM membership has certain advantages for us players.
    Perhaps it's a wise move to make EARLY contact with the rep for whichever Casino you're playing at.

    CASINO REWARDS site?
    Tell Renee you read my story and I bet she'll look after you.
    Even the mighty Renee got it wrong once, but her replies to my emails were always encouraging, understanding and thoroughly competent.

    In a similar situation You can have a true and valuable ally.
    Casino Rewards partners might not be fully endorsed by Bryan, but my problems here needed nothing more than a degree of patience and a Leave It To RENEE approach.

    Perhaps the entire group redeems itself on account of what one person accomplished here.

    Remember, it's a virtual world we're playing in.
    Have some appreciation for the shortcomings of real world individuals employed in an industry whose dissatisfied customers likely exposes them to plenty of bile.
    Just be nice!
    And don't be in such a hurry. Let it happen.

    Sincere thanks for being there Renee.
    Life wasn't meant to be easy, but life's sweeter because you exist.

    Col M ... pianoman.
     
    4 people like this.
  2. Sep 1, 2010
  3. cdomi66

    cdomi66 Experienced Member

    Occupation:
    truck driver
    Location:
    Calgary, AB
    Grats pianoman on getting it all resolved and nice to hear there's someone out there looking out for us!

    Your advice is wise also. Too often I see the knee-jerk "they are cheating me!" "trying to rip me off" etc, but like they say, you get alot more bees with honey rather than vinegar ;)

    Keep up the good work Renee and thanks for being there for us.
     
    1 person likes this.
  4. Sep 1, 2010
  5. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
  6. Sep 2, 2010
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Who changed the thread title?
    I've met Renee in person and I thought the original title was spot on! :p

    KK
     
    1 person likes this.
  8. Sep 3, 2010
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Casino Rewards was my very first cashout. I still play there. I've encountered difficulties, all of which were eventually resolved. Some I just kind of caved on, but mostly patience and persistance paid.

    Rules can be complicated with bonuses at Casino Rewards, and I fell victim at a weak point in my life to the long reversable period, but I've always had a lot of trust with them.

    While they are not accredited here, they are not rogues, and I'm glad to see the rep here works for the players. This is not the first time, but it doesn't seem like it needs Renee's intervention that often.

    If the time frame for payments was a little faster, I'd play CR more often.
     
  10. Sep 5, 2010
  11. catcat941

    catcat941 catcat

    Occupation:
    freelance
    Location:
    sofia
    Why problem initiated in the first place

    If i read it right ukclub refused to payed in the first place over using a lot of
    comp points
    ? it is a rewards group that you can redeem point from playing in any of the rewards . i Have deposited there many times , I had one cash out
    no problem .But if there is a max cash out of money that has rise from a use of
    alot of comp points ,we should know about it .

    (ps -any chance they have issues since the large payout of the ~2 million or so
    from mega moola to that norway winner ? )
     
  12. Sep 6, 2010
  13. pianoman

    pianoman Senior Member MM

    Occupation:
    world famous Pianoman (True!) Go Google: ozpianoma
    Location:
    Sittin Here in Front of the Screen like
    Give Renee what?

    Yeah, waste of time that was!
    Took me quite a while to come up with it too !
    Musta been changed by God hisself :what:
    Who else would take offence?

    :axeman:

    Betcha nobody's even got a clue what we're talkin about...
     
  14. Sep 6, 2010
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    God was busy, I changed it. It seemed unnecessarily rude, too easy to take the wrong way.
     
  16. Sep 6, 2010
  17. pianoman

    pianoman Senior Member MM

    Occupation:
    world famous Pianoman (True!) Go Google: ozpianoma
    Location:
    Sittin Here in Front of the Screen like
    HUH???

    It's not UKCC but CR who control that. And as mentioned, my inability to redeem the points was pretty intelligently treated by them in terms of how little I had deposited over some years - compared to bonuses already received.
    My only complaint is that nobody informed me ...and that I had been promised a bonus (by an inept UKCC chat operator) after depositing.

    Likewise, I see no evidence of that in my account of what took place.

    Aww Geez, mate - they already got that money stashed away. Sits there just waiting for some lucky winner to hit the big one. All the group members provide their share from a massive pool of funds collected from players "progressive" contributions - and when the hit comes, it's Paid.
    No single casino is ever out of pocket.
    And wouldn't they just love that publicity, hey?

    Anyhow, we pay for the entertainment they provide.
    And look -50 bucks can last me for days.
    The casinos reel in gazillions - and what's perhaps a big win for us is mere chicken feed to them!

    Think maybe you worry too much about the capacity of the people involved to cover their asses? (sorry, that's arses down here) ... OK Max?

    Like I said - if there's a problem, stay calm and cut them some slack?
    Millions of dollars have been paid out by brilliantly developed organizations operating some absolutely amazing software. The mind boggles!
    Whatsmore, they employ lots of mostly helpful support staff who'll always try to find answers for you and we don't even pay for the phone calls, do we?

    Relax.
    Enjoy...

    Good Luck mate!
     
    Last edited: Sep 6, 2010

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