1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Removing bonus

Discussion in 'Online Casinos' started by Dewberry, Feb 8, 2005.

    Feb 8, 2005
  1. Dewberry

    Dewberry Dormant account PABaccred

    Occupation:
    Part retired, part sales
    Location:
    Vancouver Island
    I deposited $25 at a reputable casino this morning but noticed they added a bonus to it. I emailed and requested them to remove it and it was done.
    I played a while and decided to cashout $60 as I was starting to go downhill. When I accessed the withdrawal portion of the Cashier, it stated I had not met wagering requirements and the bonus will be removed from my account if I transfer funds. Of course it was removed before I started playing.
    Upon emailing support, I was informed I had been removed from the bonus system and could cashout.
    Well, I still couldn't (hadn't wagered enough) so I emailed again and was told the problem would be sent to the technical department.
    I don't mind waiting, but is this a major problem or are they prolonging it so I play more?
     
  2. Feb 8, 2005
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Much depends on what casino this was in regard to whether this is BS or a genuine techie glitch. But if it is the latter I would not have thought it would take long to sort out.

    I would suggest you give them another 24 hours max and then try escalating the complaint to someone with a little more sense and discretion than a Support rep - a supervisor or better still a manager.

    If that doesn't work then Pitch A Bitch and I'm sure Bryan can sort it for you. If it's an eCOGRA casino you can contact the Fair Gaming Advocate there if you have followed the above steps. If it is an RTG-powered casino you can lodge a complaint at Montana. The web addresses are all on Casinomeister's Pitch A Bitch page.
     
  4. Feb 8, 2005
  5. Dewberry

    Dewberry Dormant account PABaccred

    Occupation:
    Part retired, part sales
    Location:
    Vancouver Island
    Thanks for your suggestion jetset. I emailed Technical support last night and they couldn't figure out why I was still getting the wagering message and told me to try refreshing the screen.
    Well, this morning when I turned on the computer and logged on at the casino the wagering message was gone and I was able to withdraw. I guess all I needed to do was reboot the computer!
     
  6. Feb 8, 2005
  7. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    I also frequently refuse bonuses and this happens all the time.

    I tend to wait 24 hours after being notified that the bonus is gone before I start to play.

    It is a nuisance. When will they learn and let people choose if they want a bonus or not, and inform them of the existance of wagering requirements at the same time and let people know WHERE those are?

    Disclosure, People! Disclosure, choices and transparency!
     

Share This Page