- Joined
- Jan 13, 2005
- Location
- Vancouver Island
I deposited $25 at a reputable casino this morning but noticed they added a bonus to it. I emailed and requested them to remove it and it was done.
I played a while and decided to cashout $60 as I was starting to go downhill. When I accessed the withdrawal portion of the Cashier, it stated I had not met wagering requirements and the bonus will be removed from my account if I transfer funds. Of course it was removed before I started playing.
Upon emailing support, I was informed I had been removed from the bonus system and could cashout.
Well, I still couldn't (hadn't wagered enough) so I emailed again and was told the problem would be sent to the technical department.
I don't mind waiting, but is this a major problem or are they prolonging it so I play more?
I played a while and decided to cashout $60 as I was starting to go downhill. When I accessed the withdrawal portion of the Cashier, it stated I had not met wagering requirements and the bonus will be removed from my account if I transfer funds. Of course it was removed before I started playing.
Upon emailing support, I was informed I had been removed from the bonus system and could cashout.
Well, I still couldn't (hadn't wagered enough) so I emailed again and was told the problem would be sent to the technical department.
I don't mind waiting, but is this a major problem or are they prolonging it so I play more?