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Removed winnings from the deposit

Discussion in 'Casino Complaints - Bonus Issues' started by Igorek, May 5, 2015.

    May 5, 2015
  1. Igorek

    Igorek Dormant account

    Occupation:
    Sochi
    Location:
    Russia
    Good afternoon. Yesterday I was playing in the casino and won Slottyvegas with free spins win £ 500, according to the rules of the casino, which is the maximum amount I can cash out is 200 pounds. After that, I made a deposit of 20 pounds and began playing in the slot Dead or Alive, and about 10 spins won back about 220 pounds. That is, the gain was made from my deposit £ 20! This is my own money and in this case the limit of 200 pounds can not be applied to me. Then I won another 70 pounds. As a result, this casino zeroed my winnings from the deposit and left 200 pounds. Please help me, they owe me get my winnings from the deposit. It is about 200 gbp max cash out free money + 270 my win to deposit money. Casinos can not go to the contact with me and unlocked from any explanation, only said to me incomprehensible words. I would be grateful for your support.
    Under the rules of the casino is right for me 470 pounds is to be honest.
     
  2. May 5, 2015
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    So you won the max from the NDB, £200 and withdrew? Then won another 270 with your 20 deposit? Sounds like while you have a withdrawal pending from the NDB, depositing adds merely to the 200 you already won and thus has a limit. Contact the rep. Seems your fresh deposit has retained the 200 limit somewhere.
     
  4. May 5, 2015
  5. Igorek

    Igorek Dormant account

    Occupation:
    Sochi
    Location:
    Russia
    I made a deposit on top of 20 pounds and won the money is on deposit 270. That is, did 10 spins in DOA by 0.45 and win up 220 pounds, then immediately went to the game Black Creat Lagoon and won another 70. In fact the money was won on my personal deposit of 20 pounds. What am I wrong? What kind of limitation may be a speech playing on my deposit?
     
  6. May 5, 2015
  7. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Ok, i see what the OP is saying here. (after i got through the grammar/language barrier here.

    The OP won off of their own deposit, did not use any type of bonus

    Basically what i got was the op made a deposit won and cashed out but only cashed out the maximum the OP could.
    The OP then made another deposit, kept winning.

    The casino then locked the OP's account and zeroed out the winnings. Casino aparently tried to explain it to the op but the op didnt understand what was being explained to them. And no are not contacting him at all

    At least this is how it reads to me when broken down.

    Now, after breaking all that down, if they are on this site and you are legit, you can submit a PAB to max to investigate.
     
  8. May 5, 2015
  9. BETAT

    BETAT Online Gaming Affiliate Manager

    Occupation:
    Casino Rep
    Location:
    counting down until spring
    This claim is bogus

    Hi,

    Please raise a PAB.

    You deposited 20 at the time when you had several hundred euros in your balance (real balance, derived from bonus and capped at 200 max cashout), with clear purpose so that you can claim you won with your own money, while in fact playing with funds which had a withdrawal cap limit of 200. Your 20 was refunded on top of the 200 withdrawal limit from the freespin cap, which were clearly defined and the withdrawl of 220 was issued to you, as per terms of the freebie bonus.

    If you think you have been wronged, please raise a PAB so we can hand over the entire player trail to Max.

    Thank you
     
    7 people like this.
  10. May 5, 2015
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yeah, I thought he was insinuating he had withdrawn the max 200 BEFORE making a 20 deposit, hence after that deposit was playing with his own unrestricted money.
     
    1 person likes this.
  12. May 7, 2015
  13. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    Casino i work for has a NBD on the free credit we give upon sign up, and some people try to be savvy and deposit thinking that they can then withdraw the total of there balance and bypass the cap, never works as the system will check what was won prior to a deposit and void anything over the cap. pretty standard.
     

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