As a player, I would always do my due diligence on gaming sites I would play on: one just need to search on Google on past player experiences on cashouts. It is also worth to read found treads to the end to understand why sometimes sites did not pay out winnings. Operating under a Costa Rica "license" or one of Curacao does not necessarily mean that the site is not operated ethically or players winnings are being denied. It is often a commercial decision why operators decide to work for example with a Costa Rica license, and not with a EU license. A EU license does not automatically mean that the player winnings are protected and honored: just remember the Everleaf poker players who tried to recover their winnings through the Maltese Lottery and Gaming Authority...
To be fair to the casino - an awful lot of casinos have stupid rules like this - I have read many similar cases in the past, most about RTG casinos, but some others as well.Well these guys aint too honesty to say. Or what do you think from this case?
PLayer receives email for 20FS on southpark, plays and gets wagering fullfiled, balance of 180€, depositing 20€ to get the cash out, after that decides to play afterall a bit more. Hits 200€ on wildturkeys with the money he deposited. Plays lot more until decides to withdraw 850€. After one week of '' investigating '' The player is denied all the won cash, gets paid 25€ (maxcashout of the original FPS) and the deposit refunded on his casino account as BONUS?
For my opinion the casino should have cut the withdrawal to 695€ since he hitted them with his own depositing money and never touched again on those FS funds.
Recently played here, deposited by debit card and won quite a bit. They are now requesting a notarized copy of my passport to withdraw, so it seems like they are making it unnecessarily difficult to get your money out. I don't even know where to start with all this notarizing business.
Since having come across this more than once, I believe this is common usage for online casinos to request a (notarized) or otherwise legally certified passport copy, no big deal.
Received all 1000+ Euros from them today so they did come good in the end, the verification process is a little drawn out for my liking but apart from that i can't complain