Question Remaining wagering amount

[Slottery]

Operator should be able to see from your logs which rounds are counted against wagering and which not. Was it some specific slot you played which didn't count them or same with all slots (if first one, can be that game setup was incorrect when added to site and didn't count against your wagering)? In any case, they should be able to figure it out and correct it, would guess that support people don't have access and authorities to change game setups but it must be done department who will add these games to site, under right category, bonus wagering % and all everything else where your gaming and wagering history can be counted.

If problem was in all games on site, they should still be able to see exactly which stage wagering stopped, especially if it was only one game which didn't count it as it should, it makes it very fast task and even if it was all of them, it't not rocket science to count all your played rounds and manually take it off from your WR. Shouldn't be hart to sort out now on Monday (if it's not that late that nobody available anymore who know and have access to do it).

Hope you get it sorted.

 

[deaconk78]

1. Each game will contribute a different percentage towards the wagering requirements for each bonus offer. These percentages are as follows:
   • Video slots and other games = 100% contribution**
   • Classic slot games = 75% contribution
   • All Blackjack, Roulette, Table, Video Poker and Live Casino Games = 5%
   **The following games are unavailable for players who are attempting to clear a bonus: Classic Blackjack, all Baccarats, all Craps, Red Dog and Sic Bo. Avalon, Big Bad Wolf, Blood Suckers, Blood Suckers 2, Bonanza, Book of Dead, Reel Rush, Devil's Delight™, Mega Joker, Robin Hood, Pearls of India, 1429 Uncharted Seas, Victorious, Retro Reels - Extreme Heat, Simsalabim, Tower Quest 2, Tower Quest, Victorious, Kings of Chicago, Jackpot 6000, Castle Builder, Dead or Alive, Champion of the Track, Scrooge and The Wish Master, All Aces Video Power Pokers, Jacks or Better Video Power Pokers.

if you haven't or aren't playing any of those mentioned then i would send them proof by recording a couple of minutes of you playing and showing them that the wagering is not moving - let them know first that you will record the session for a few moments .

expecting them to calculate the wagering for you is expected but if they are a little bit rogue/ unfair then they might continue to fob you off with inadequate answers .

EG. our calculator is away on holiday. the buttons are missing , it's solar powered and we are on the dark side of the moon etc .

good luck .

 

[Paimonah]

Now i have wager my bonus, but i think it was many, many more than 4k.
All the time it has stopped between my spins.

 

[SpinUk]

Mt secure trade are a very legit organisation. Im surprised at their stance on this. Have you asked to appeal their decision?

 

[Paimonah]

What shall I do?
Now i have played and i have wager my bonus.
Now my withdrawal is still in pending.

 

[Slottery]

Mt secure trade are a very legit organisation. Im surprised at their stance on this. Have you asked to appeal their decision?

Thing is that operator in question is their white label and they don't that much to say to their operations. OP can request casino to check and explain if there have been issues. MTS most probably don't deal with this kind of issue but operators themselves (if not going to some complaing to MGA/UKGC, or RG/Compliance issues etc....) are very independent with their operations, only if some violations to license rules etc.... are in picture they start to be interested as it's their license.....

@Paimonah If you want your game play to be checked, contact operator and clearly advise what you think what happened and when (give some examples with times, bet size etc....) and wait for reply. To your pending withdrawal, i guess options are that it will be approved and you receive it in few days depending of your method of deposit/withdraw, you will get email that you have to verify your account with ID, proof of address and payment method or in very worse case if you have violated their bonus rules (what you haven't stated you did) your winnings could be confiscated but wouldn't panic about that before somebody tells you that.

They just need some time to process your withdrawal and once getting there, pay it, ask documents or what so ever but for sure you will be contacted. Never played at operator in question, but guess they assist you if you just ask and make very clearly what you want to know (as i'm not 100% sure about that) about your bonus wagering and pending withdrawal.

 

[Paimonah]

10 minutes ago i had an email "Your withdrawal transaction is approved."!
Than all should be ok.