Question Remaining wagering amount

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
Hi!
Now i have a bonus, but my "remaining wagering amount" shows me the same amount all the time.
I make spins, spins and spins again but the amount doesn't change.
I have cleared cache and cookies. I have used diferent browsers, nothing!

It is a casino from the MT SecureTrade Limited which i trust, but there is no chat :-(

 

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
Hi!
Now i have a bonus, but my "remaining wagering amount" shows me the same amount all the time.
I make spins, spins and spins again but the amount doesn't change.
I have cleared cache and cookies. I have used diferent browsers, nothing!

It is a casino from the MT SecureTrade Limited which i trust, but there is no chat :-(


Some bonuses only commence wagering once your cash balance reaches zero, if you haven't dipped into your bonus balance yet then your wagering would still be the same.

If this is the case, you could request a withdrawal, but your bonus balance would be forfeited.

I would stop all play until you have found out exactly what is happening, as you could end up wasting your funds.

Rob :)
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
No, it has count before.
Till i have reached approximately 50% from the wagering.
Than was "stop" and the wagering doesn't count down after the next many spins, spins and spins.
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
I had send an email 10 hours ago for this prpblem and now i have an answer:

"Some games had an error on the operator's side. We connected with the operator and he said that the problem was fixed.
If you have any question please do not hesitate to contact us again."

What does it mean? I must waiting all the weekend for this?

I am not very patient :-(
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
Wait ... that's the problem.
I'm really impatient :-(

And i have never heared this before: "Some games had an error on the operator's side"
Can it be?
 

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
Wait ... that's the problem.
I'm really impatient :-(

And i have never heared this before: "Some games had an error on the operator's side"
Can it be?

I have had it in the past, where the wagering stats were broken and not updating. They support team would be able to tell you your current wagering progress.

I would seriously recommend not playing until it's fixed though, just log off and maybe play somewhere else until it's fixed?

When I had the issue of the broken stats it was resolved within a day, this was on Jackpot Party Casino, the values just displayed as 'null' whatever that means lol :p

Rob :)
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
Now the problem is already solved.
But now is the next problem:
It shows me that i have played 25€ after the stop. But meanwhile i have played many, many more.
It doesn't show the remaining wagering amount correctly.

The casino should be able to see how much i realized EXACTLY, or not?
They should be able to fix that.

The answer from the support was:
"Unfortunately, the problem was eliminated, but the wagering can not be recalculated."

The support should be able to see how much I have really transposed so far,
but the answer is now: "
This possible only be done on Monday."

omg
 
Last edited:

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
Is not a rep from the MT SecureTrade Limited here, who can help me today for this?
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
I thought they also have payouts and support at the weekend
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
For news from the it department i must wait till monday?
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
Nobody knows about that?
I thought there is the same service team as Rizk, Guts and so on
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Nobody knows about that?
I thought there is the same service team as Rizk, Guts and so on

You haven't said which casino it is, so not sure how you expect people to be able to help by telling you if theres a rep? The reps are different for the different casinos for this group, there isn't one rep for all as far as I know.
They have said they can't do anything until Monday, which makes it sound like they aren't a great casino, chat reps should be able to calculate wagering imo, but if there isn't anyone in who can do it until Monday then I'm not sure what you want to happen?
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
It's the "Justcasino" frim the MT SecureTrade Limited.
But there is no chat option there :-(

The proplem is:
I have a big bonus balance now:
Justcasino.JPG
and the wrong is my wagering amount:
Justcasino2.JPG

It would have to show MUCH less than 2126.
The error has stopped at 2151, but I have in the meantime much, much more than just € 25.
 
Last edited:

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
I don't like to wait.
I'm waiting since 36 hours and now I can not keep playing to fulfill the conditions correctly :-(
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I don't like to wait.
I'm waiting since 36 hours and now I can not keep playing to fulfill the conditions correctly :-(

You should play at brands who have reps who are around then :(
I don't use any of the MTSecure brands for a few reasons, but Rizk have an excellent rep who does respond out of hours :)
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
The answer from the support was today: "I do not have the opportunity to correct it. As compensation, I can give you a bonus 20 euros"!!

But the it department must could do it to fix this problem, or not?

And after a few spins from today the "remaining wagering amount" will not be less - It stopped again :-(
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
They will have have records of each game played there side - they need to as it debits your account on each spin. Therefore someone it being a bit lazy here i think. Insist they work it out on your wagering.
 

Paimonah

Experienced Member
PABnoaccred
PABnononaccred
Joined
May 10, 2015
Location
Ger
Ok, i must wager 4.000€.
The support can fix the problem if i have the wager done?
That works, yes?
 
Top