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Question Remaining wagering amount

Discussion in 'Online Casinos' started by Paimonah, Sep 15, 2018.

    Sep 15, 2018
  1. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Hi!
    Now i have a bonus, but my "remaining wagering amount" shows me the same amount all the time.
    I make spins, spins and spins again but the amount doesn't change.
    I have cleared cache and cookies. I have used diferent browsers, nothing!

    It is a casino from the MT SecureTrade Limited which i trust, but there is no chat :-(

     
    JGslots likes this.
  2. Sep 15, 2018
  3. Betreels Casino

    Betreels Casino Online Gaming Affiliate Manager

    Occupation:
    Operations Manager Betreels.com
    Location:
    UK and Gibraltar Licensed
    Are you perhaps playing excluded games? I.e. games that do not count towards wagering?
     
  4. Sep 15, 2018
  5. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    No, i have played not excluded games
     
  6. Sep 15, 2018
  7. JGslots

    JGslots Senior Member PABinit webmeister

    Location:
    Wirral, UK

    Some bonuses only commence wagering once your cash balance reaches zero, if you haven't dipped into your bonus balance yet then your wagering would still be the same.

    If this is the case, you could request a withdrawal, but your bonus balance would be forfeited.

    I would stop all play until you have found out exactly what is happening, as you could end up wasting your funds.

    Rob :)
     
    Jasminebed likes this.
  8. Sep 15, 2018
  9. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    No, it has count before.
    Till i have reached approximately 50% from the wagering.
    Than was "stop" and the wagering doesn't count down after the next many spins, spins and spins.
     
  10. Sep 15, 2018
  11. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    I had send an email 10 hours ago for this prpblem and now i have an answer:

    "Some games had an error on the operator's side. We connected with the operator and he said that the problem was fixed.
    If you have any question please do not hesitate to contact us again."

    What does it mean? I must waiting all the weekend for this?

    I am not very patient :-(
     
  12. Sep 15, 2018
  13. anddi32

    anddi32 Newbie member

    Location:
    Finland
    You should wait and demand that casino fix your wagering if it's still wrong.
     
  14. Sep 15, 2018
  15. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Wait ... that's the problem.
    I'm really impatient :-(

    And i have never heared this before: "Some games had an error on the operator's side"
    Can it be?
     
    JGslots likes this.
  16. Sep 15, 2018
  17. JGslots

    JGslots Senior Member PABinit webmeister

    Location:
    Wirral, UK
    I have had it in the past, where the wagering stats were broken and not updating. They support team would be able to tell you your current wagering progress.

    I would seriously recommend not playing until it's fixed though, just log off and maybe play somewhere else until it's fixed?

    When I had the issue of the broken stats it was resolved within a day, this was on Jackpot Party Casino, the values just displayed as 'null' whatever that means lol :p

    Rob :)
     
  18. Sep 15, 2018
  19. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Now the problem is already solved.
    But now is the next problem:
    It shows me that i have played 25€ after the stop. But meanwhile i have played many, many more.
    It doesn't show the remaining wagering amount correctly.

    The casino should be able to see how much i realized EXACTLY, or not?
    They should be able to fix that.

    The answer from the support was:
    "Unfortunately, the problem was eliminated, but the wagering can not be recalculated."

    The support should be able to see how much I have really transposed so far,
    but the answer is now: "
    This possible only be done on Monday."

    omg
     
    Last edited: Sep 15, 2018
  20. Sep 15, 2018
  21. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Is not a rep from the MT SecureTrade Limited here, who can help me today for this?
     
  22. Sep 15, 2018
  23. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    I thought they also have payouts and support at the weekend
     
  24. Sep 15, 2018
  25. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    For news from the it department i must wait till monday?
     
  26. Sep 16, 2018
  27. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Nobody knows about that?
    I thought there is the same service team as Rizk, Guts and so on
     
  28. Sep 16, 2018
  29. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    You haven't said which casino it is, so not sure how you expect people to be able to help by telling you if theres a rep? The reps are different for the different casinos for this group, there isn't one rep for all as far as I know.
    They have said they can't do anything until Monday, which makes it sound like they aren't a great casino, chat reps should be able to calculate wagering imo, but if there isn't anyone in who can do it until Monday then I'm not sure what you want to happen?
     
  30. Sep 16, 2018
  31. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    It's the "Justcasino" frim the MT SecureTrade Limited.
    But there is no chat option there :-(

    The proplem is:
    I have a big bonus balance now:
    Remaining wagering amount: Justcasino.JPG,Sep 16, 2018
    and the wrong is my wagering amount:
    Remaining wagering amount: Justcasino2.JPG,Sep 16, 2018

    It would have to show MUCH less than 2126.
    The error has stopped at 2151, but I have in the meantime much, much more than just € 25.
     
    Last edited: Sep 16, 2018
  32. Sep 16, 2018
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I don't see any rep, nor do they seem to be accredited, so you will have to wait by the looks of it.
     
  34. Sep 16, 2018
  35. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Not?
     
  36. Sep 16, 2018
  37. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I'm not sure about customer service, but I think not, certainly the reps aren't the same.
     
  38. Sep 16, 2018
  39. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    I don't like to wait.
    I'm waiting since 36 hours and now I can not keep playing to fulfill the conditions correctly :-(
     

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