This still leaves players with a problem where they are not the head of the household they live in, and thus have nothing related to the household in their own name. Companies that supply the services do realise that all members of a household make use of, and somehow pay for, the service, but for billing purposes, there always has to be a nominated "head of household" on the account, and this is so that a contract can exist, with the nominated household member having the legal responsibilty for collecting payments and forwarding them to the company. It has nothing to do with ID or security, a building isn't a legal entity, so a service has to be billed to a person, even though it is often the collective responsibilty of a household. This means that anyone other than the head of household can only supply their own personal documents, they have nothing household related that has their name on it.
Far from being an exceptional circumstances, the chances are that a player is more often than not a person who is not regarded as head of household, but someone who lives there, a spouse, adult child, or even someone in a rented room. These players are destined to have more problems as they don't fit the idealised picture that the casino has of their player base. The problems they face seem almost unique to the casino industry. In the real world, government and business knows full well that most potential clients are not the head of household, so they will take personal documents as well as household related ones for any checks. Although casinos can be persuaded to follow suit, the concession sometimes has to be dragged out of them.
To the ordinary player, it appears they are being presented with a system that is designed to catch them out simply for living a "normal lifestyle", rather than occupying a property all on their own.
One reason I seem to speak strongly about this, yet never suffer the problems myself, is because I am a "greedy pig", occupying a 3 bedroom house all on my own, with of course every conceivable service billed to me in person, and no other household member who could be also gambling where I play, but keeping it from me. Despite this ideal setup, I have STILL had my credentials doubted and my account "investigated" by a few online casinos. I don't just think the current system screws up, I KNOW it does from personal experience. If the system was perfect, I would never face any doubt from any casino, so clearly it is imperfect, and as such, innocent players ARE getting screwed, and often not being able to find out why they keep getting flagged up as frauds.
I suspect the OP feels the same, he lives with his mum, so what, every casino he has played at so far don't have a problem with it, then right out of the blue, one casino's security department treats him like they are convinced there is something wrong. With no obvious difference between the last casino and the ones before, the player is bound to feel the problems have simply been conjoured up to wriggle out of paying. Often, players are being asked for documents that simply don't exist, and thus face pretending it does exist via photoshop, or walking away from money they won fair and square.
Every casino that tells a UK player to send in their "National identity card" will incur my wrath as there is no such document. In fact, the UK do not issue ANY photo bearing document on a universal basis. The driving license is only available to those qualified and medically fit to drive, and the passport is only issued to citizens who can demonstrate they are a UK citizen, and have a need to use it for the purpose for which it was intended. When I applied for mine in 2006, I had to say why I wanted one, they didn't just say "OK". I wonder what would happen if UK players told the clerk "this online casino needs me to scan it and send them a copy by email before they will pay me my money". Fortunately, I had won a trip to Berlin from an online casino, so I just told the clerk I had "won a weekend in Germany in a lucky draw", and I got the passport.
The main problem I have about the asking for the documents from the head of household is that this is a privacy issue. Players have the right NOT to tell friends and family what they do, yet to supply the documents of someone else means either asking for it and face them finding out their spouse or adult child gambles on the internet, or taking a copy and sending the document without consent. The casino gets their document, the player gets their money, but privacy is put at risk, or trust within a family is broken, not to mention possible legal consequences were something to go wrong in the process, such as the document leaking out and being used fraudulently, and it's owner wondering how the hell it can happen to a document that has sat in a draw since before the internet was invented, and never been seen outside the family, let alone copied.
People's details are leaking out everywhere, and they wonder how come. It seems every call centre in India knows who I am, where I live, my phone number, and sometimes even more. Somewhere, my details have been leaked on an industrial scale, but I have scanned and sent a hell of a lot of this over the internet to one industry in particular since 2005. For me, this is the glaringly obvious source of the leak, even though it is far more likely that the leak has come from a big UK corporation, or even the government itself.
Casinos may be paranoid about fraud, but players are getting paranoid too, about their personal details leaking everywhere no matter what is done to stop it.
A recent forum thread asked the question "How could Liberty Slots know so much about me, I have never played there, they just launched, and they say they are nothing to do with the former English Harbour group". To this day, they are sticking to this story, even though nobody believes it. Can players REALLY trust this industry to keep our details secure, and to themselves, after all, any operator can SAY they are the most secure in the business, yet when they were operating, English Harbour were making these same claims.
Just as casinos now seem to regard many players with a degree of suspicion, players regard many casinos with an equal measure of supsicion, so when something out of the ordinary happens, it is easy to jump to the conclusion "I am going to get screwed", and react accordingly.