Regarding Royal Vegas Casino and the Fortune Lounge Group

[Cristian]

I`ve noticed that Royal Vegas Casino is listed in the Accredited casino`s list . I`m having issues regarding my withdrawal at this casino .
Basically im ranting about the players verification procedures which i find beeing abusive . I`ve won a freeroll tournament , played my winnings and won about 100EUR fair and square . I followed instructions given by live support and send in my documents requiered for verification . A copy of my ID and a copy of a recent utility bill . This was on Tuesday, September 11th . I`ve requested the cashout , and made a 15EUR deposit also required for verification , just like i was told by a person from live support . The next day my cashout got reversed back to the casino , so i contacted live support again . This time i was asked for a copy of my ID , front and back , a copy of a recent utility bill , front and back , and a picture of me holding those two documents . Ok this was so frustrating , and i don`t remember agreeing to this when i signed up , but did it anyway . Keep in mind that the Players verification department never replied to any of my emails , i had to find out what i have to do next by contacting live support and asking for feedback . I would also like to add that every time i was assured by the person from live support that the docs i was sending should be enough and i won`t have to send anything else . That was not true , today they asked me for my mom`s ID copy . Well , like i said , i find this beeing abusive , irrelevant , and also frustrating , I have agreed to send in my docs , pictures of me , whatever . How is my mom`s documentation rellevant in this case ? i`m the player at this casino , not her . Also i don`t actually feel safe about sending legal documents over the internet , and also pictures of me . Whats up with that ? They are giving me the run-around . Not to mention that i have to deposit again , because apparently the person from live support was wrong when he stated that a 15EUR deposit should be ok . Another 20EUR is required because now the MB minimum limmit is 20 not 5 , like the time it was on my first deposit . Why do i have the feeling that they are just stalling and they actually want me to feel unconfortable and frustrated . I have no ideea if they are doing this to all their clients , but it`s not right if you ask me .
I sent in my mom`s documents as requested , and to be honest my mom did not agree with this . I`m the player at the casino , i am responsable for what i do , she has no part in all this . And of course i was told that this is the final step ( that would be the 4th time i hear that ) and they will process my withdrawal . But why do i have the strange feeling that this is not , and i will have to send a pic with my mom holding her ID ? If so , if that happens , my mom will not be ok with it , and she shouldn`t be .
Is this just stalling , or is this standard procedure for an acredited Microgaming casino ? it`s unbelievable if you ask me , i never had any issues with Microgaming casinos from other groups . Not even close to this .
Anyone here in my sittuation ? Am i wasting my time with these guys ?
This is not right ...

 

[homerbert]

That was not true , today they asked me for my mom`s ID copy

stop, stop...WHAT? ahahaha, they idiots? If its true, i think they explain to all players why it requested, and even... WHAT THE GODDAMN HELL? To get 100euro player should do such things? Pfffff
P.S. i am still laughing about this

 

[homerbert]

try to pm their rep?
https://www.casinomeister.com/forums/members/
Also i think they have no any rights to ask someone ID except player ID...

 

[Mousey]

Please contact the casino rep as advised.

Questions for the player:

Are you old enough to gamble? and How did you deposit? Did you use your 'Mom's' card or account? Does your Mom also have accounts at Fortune Lounge casinos?

 

[Cristian]

Please contact the casino rep as advised.

Questions for the player:

Are you old enough to gamble? and How did you deposit? Did you use your 'Mom's' card or account? Does your Mom also have accounts at Fortune Lounge casinos?

I`m 27 , the ID clearly "states" my age , i deposited via Moneybookers , account that i own (with my credit card and bank account attached to it ) , that i used to deposit , withdrawn in the past on many ocasions , never had any issues with the webwallet . My mom does not play at any online casino . I have never deposited at their casinos in the past , have not claimed any bonuses . Such measures led me to believe they might think im a fraudster or something like that , but no , i haven`t done anything wrong if you are wondering . I did everthing like they asked , as fast as i could .
Anyway : my id states my name , date of birth , and current adress , and also my parents names and DOB`s . The electical bill i`ve sent states the adress and owner name . There should be no problems at all . Basically my moms ID is not even needed since it`s in a way integrated in mine , because that is the legal format of an official ID is around here and it clearly shows her info aswell . It`s just silly from them to ask such a thing ... but i`m still playing their game , just curious whats next on my "to do" list . I think this a special treatment for romanian players . Cannot find any logical explanation for this .
I would also like to add that i am a depositing player at alot of Microgaming casinos and i have not had any problems with any casino , regarding my documentation , play style , bonuses or whatever you might think off . It`s just ridiculous ...
Internet gambling should be anonimous , that`s the whole point isn`t it ? but pictures of me holding my ID ? i felt like i was beeing held hostage by terrorists , and no im not exagerating , and i can`t stress this enough . It`s retarded to say the least .
They basically have no respect for my privacy , and they have hidden rules that you agree when you sign up . You can look in their T&C and you will not find this info . But i`m pretty sure you , as a player , would not feel safe when registering at a casino that says : upon cashouts you need to take a picture of yourself holding legal documents , your mom and other family members , and send them over the internet via email .
And this on a Microgaming casino ? wow ... still can`t believe it .

 

[Cristian]

Later on ..

Hi Cristian



This is Miguel from Royal Vegas



Cristian, I have receive the notification from the security and credit department that they have receive all the documentation need to complete the verification process, I really thank you the cooperation in this regard.



Unfortunately we are still not able to process the payment as you have not meet the minimal deposit requested to complete a withdrawal what is €20.00, only once you make this deposit we will be able to transfer the €290.00 requested in your account.





Should you have anything else that I can assist you with, please reply back to me and I will assist you.



Please contact us again, should you have any further queries.



Kind regards



Miguel

Casino Support



We promote responsible gaming.

----------------------------------------
Yea another trip to my bank so i can upload funds , no biggie . The withdrawal ammount is 140 total , i have no idea how they came up with 290EUR . They probably added all the amounts that were requested by me and got reversed back to the casino because of the weird system they use .
Oh well , im not holding my breath , going to make that 5EUR deposit somehow and fingers crossed ...

Silly , isn`t it ?

 

[09237653]

I had similar crap from Royal Vegas a while back, after nearly a week waiting for a cashout to start processing, it was "cashed out" back into my account (with accompanying confirmation email)
after having asked live chat about it docs were requested, after sending docs and another four days reverse period it was still refused.
so i went back onto live chat, apparently the £10 deposit I had made "wasn't enough" and i needed to deposit more before they would cashout, so they can take my money no questions asked, but it doesnt work the other way around.
anyhow it put me off fortune lounge casinos for good.

 

[fortunelounge]

I`m 27 , the ID clearly "states" my age , i deposited via Moneybookers , account that i own (with my credit card and bank account attached to it ) , that i used to deposit , withdrawn in the past on many ocasions , never had any issues with the webwallet . My mom does not play at any online casino . I have never deposited at their casinos in the past , have not claimed any bonuses . Such measures led me to believe they might think im a fraudster or something like that , but no , i haven`t done anything wrong if you are wondering . I did everthing like they asked , as fast as i could .
Anyway : my id states my name , date of birth , and current adress , and also my parents names and DOB`s . The electical bill i`ve sent states the adress and owner name . There should be no problems at all . Basically my moms ID is not even needed since it`s in a way integrated in mine , because that is the legal format of an official ID is around here and it clearly shows her info aswell . It`s just silly from them to ask such a thing ... but i`m still playing their game , just curious whats next on my "to do" list . I think this a special treatment for romanian players . Cannot find any logical explanation for this .
I would also like to add that i am a depositing player at alot of Microgaming casinos and i have not had any problems with any casino , regarding my documentation , play style , bonuses or whatever you might think off . It`s just ridiculous ...
Internet gambling should be anonimous , that`s the whole point isn`t it ? but pictures of me holding my ID ? i felt like i was beeing held hostage by terrorists , and no im not exagerating , and i can`t stress this enough . It`s retarded to say the least .
They basically have no respect for my privacy , and they have hidden rules that you agree when you sign up . You can look in their T&C and you will not find this info . But i`m pretty sure you , as a player , would not feel safe when registering at a casino that says : upon cashouts you need to take a picture of yourself holding legal documents , your mom and other family members , and send them over the internet via email .
And this on a Microgaming casino ? wow ... still can`t believe it .

Hi

Please PM me your account details so I can have a look at this.

Regards

Wim
Head of Operations
Fortune Lounge

 

[P.V.]

I`ve noticed that Royal Vegas Casino is listed in the Accredited casino`s list .

Basically im ranting about the players verification procedures which i find beeing abusive . I followed instructions given by live support and send in my documents requiered for verification . A copy of my ID and a copy of a recent utility bill . This was on Tuesday, September 11th . I`ve requested the cashout , and made a 15EUR deposit also required for verification , just like i was told by a person from live support .

This time i was asked for a copy of my ID , front and back , a copy of a recent utility bill , front and back , and a picture of me holding those two documents . Ok this was so frustrating , and i don`t remember agreeing to this when i signed up , but did it anyway . Keep in mind that the Players verification department never replied to any of my emails , i had to find out what i have to do next by contacting live support and asking for feedback . I would also like to add that every time i was assured by the person from live support that the docs i was sending should be enough and i won`t have to send anything else . That was not true , today they asked me for my mom`s ID copy .

Well , like i said , i find this beeing abusive , irrelevant , and also frustrating , I have agreed to send in my docs , pictures of me , whatever . How is my mom`s documentation rellevant in this case ? i`m the player at this casino , not her . Also i don`t actually feel safe about sending legal documents over the internet , and also pictures of me . Whats up with that ?

I sent in my mom`s documents as requested , and to be honest my mom did not agree with this . I`m the player at the casino , i am responsable for what i do , she has no part in all this .

This is not right ...

Why are they asking about your mom, did you send a doc. with her name attached? BTY - Email isn't a secure way, you're correct.

 

[fortunelounge]

As I am awaiting the account details, I am not able to accurately comment on this specific case.

However, I can assure you that there has to be a very good reason why he was requested to supply his mother's identification. She had to be linked to the account in some way - either by him using her credit card or something else.

As soon as I hear from Cristian I will report in the forum.

Regards

Wim

 

[ksech]

I`ve noticed that Royal Vegas Casino is listed in the Accredited casino`s list . I`m having issues regarding my withdrawal at this casino .
Basically im ranting about the players verification procedures which i find beeing abusive . I`ve won a freeroll tournament , played my winnings and won about 100EUR fair and square . I followed instructions given by live support and send in my documents requiered for verification . A copy of my ID and a copy of a recent utility bill . This was on Tuesday, September 11th . I`ve requested the cashout , and made a 15EUR deposit also required for verification , just like i was told by a person from live support . The next day my cashout got reversed back to the casino , so i contacted live support again . This time i was asked for a copy of my ID , front and back , a copy of a recent utility bill , front and back , and a picture of me holding those two documents . Ok this was so frustrating , and i don`t remember agreeing to this when i signed up , but did it anyway . Keep in mind that the Players verification department never replied to any of my emails , i had to find out what i have to do next by contacting live support and asking for feedback . I would also like to add that every time i was assured by the person from live support that the docs i was sending should be enough and i won`t have to send anything else . That was not true , today they asked me for my mom`s ID copy . Well , like i said , i find this beeing abusive , irrelevant , and also frustrating , I have agreed to send in my docs , pictures of me , whatever . How is my mom`s documentation rellevant in this case ? i`m the player at this casino , not her . Also i don`t actually feel safe about sending legal documents over the internet , and also pictures of me . Whats up with that ? They are giving me the run-around . Not to mention that i have to deposit again , because apparently the person from live support was wrong when he stated that a 15EUR deposit should be ok . Another 20EUR is required because now the MB minimum limmit is 20 not 5 , like the time it was on my first deposit . Why do i have the feeling that they are just stalling and they actually want me to feel unconfortable and frustrated . I have no ideea if they are doing this to all their clients , but it`s not right if you ask me .
I sent in my mom`s documents as requested , and to be honest my mom did not agree with this . I`m the player at the casino , i am responsable for what i do , she has no part in all this . And of course i was told that this is the final step ( that would be the 4th time i hear that ) and they will process my withdrawal . But why do i have the strange feeling that this is not , and i will have to send a pic with my mom holding her ID ? If so , if that happens , my mom will not be ok with it , and she shouldn`t be .
Is this just stalling , or is this standard procedure for an acredited Microgaming casino ? it`s unbelievable if you ask me , i never had any issues with Microgaming casinos from other groups . Not even close to this .
Anyone here in my sittuation ? Am i wasting my time with these guys ?
This is not right ...

I`m 27 , the ID clearly "states" my age , i deposited via Moneybookers , account that i own (with my credit card and bank account attached to it ) , that i used to deposit , withdrawn in the past on many ocasions , never had any issues with the webwallet . My mom does not play at any online casino . I have never deposited at their casinos in the past , have not claimed any bonuses . Such measures led me to believe they might think im a fraudster or something like that , but no , i haven`t done anything wrong if you are wondering . I did everthing like they asked , as fast as i could .
Anyway : my id states my name , date of birth , and current adress , and also my parents names and DOB`s . The electical bill i`ve sent states the adress and owner name . There should be no problems at all . Basically my moms ID is not even needed since it`s in a way integrated in mine , because that is the legal format of an official ID is around here and it clearly shows her info aswell . It`s just silly from them to ask such a thing ... but i`m still playing their game , just curious whats next on my "to do" list . I think this a special treatment for romanian players . Cannot find any logical explanation for this .
I would also like to add that i am a depositing player at alot of Microgaming casinos and i have not had any problems with any casino , regarding my documentation , play style , bonuses or whatever you might think off . It`s just ridiculous ...
Internet gambling should be anonimous , that`s the whole point isn`t it ? but pictures of me holding my ID ? i felt like i was beeing held hostage by terrorists , and no im not exagerating , and i can`t stress this enough . It`s retarded to say the least .
They basically have no respect for my privacy , and they have hidden rules that you agree when you sign up . You can look in their T&C and you will not find this info . But i`m pretty sure you , as a player , would not feel safe when registering at a casino that says : upon cashouts you need to take a picture of yourself holding legal documents , your mom and other family members , and send them over the internet via email .
And this on a Microgaming casino ? wow ... still can`t believe it .

Several things...
Since several members have already suggested you contact (and one has been kind enough to provide the link to the rep) the rep for this group, have you done that? Apparently not, since the rep has posted twice now asking for your details. It's always good form to TRY working out problems with the rep BEFORE bashing the group on the forum.

One thing you'll find out quick enough...the members don't take lightly to members who try to come here and scam. Not saying this is what you are trying to do...

Secondly, please make use of the space bar...I know it's kind of stupid, but if you break up your posts into paragraphs, it makes it easier to read. And you may find more members willing to help/post if they can read without eye strain...

 

[Cristian]

As I am awaiting the account details, I am not able to accurately comment on this specific case.

However, I can assure you that there has to be a very good reason why he was requested to supply his mother's identification. She had to be linked to the account in some way - either by him using her credit card or something else.

As soon as I hear from Cristian I will report in the forum.

Regards

Wim

I used Moneybookers for depositing , account that i use , no credit card involved . I was asked for documentation before i made my first deposit .

 

[fortunelounge]

Hi Cristian

As you have now supplied me with your account details I will have a look at it and get back to you and the forum.

Regards

Wim

 

[Cristian]

Several things...
Since several members have already suggested you contact (and one has been kind enough to provide the link to the rep) the rep for this group, have you done that? Apparently not, since the rep has posted twice now asking for your details. It's always good form to TRY working out problems with the rep BEFORE bashing the group on the forum.

One thing you'll find out quick enough...the members don't take lightly to members who try to come here and scam. Not saying this is what you are trying to do...

Secondly, please make use of the space bar...I know it's kind of stupid, but if you break up your posts into paragraphs, it makes it easier to read. And you may find more members willing to help/post if they can read without eye strain...

I`ve been busy over the weekend . I felt like i won`t need to contact a rep here , but took your advice into consideration . I was asured once again by live support that the player verification procedure was over and i had to wait for them to send me an email .
And trust me , im not trying to scam anyone .
And also please believe me that i tried to work my problem out , before i came here and posted .

 

[Cristian]

I think i now know what the "problem" is . It could be the email adress that i used upon registering an account at the casino and the same one that i used to send in my docs . It`s actually the same one that i used to sign up on this forum .

At the time it was spam free and i decided that this email adress should be for registering accounts and other stuff like that . It has bogus info and in a way could link my mother`s name to the accounts that i have .

I haven`t had any problems with it on other occasions , but it`s a first time for everithing right ? I`ll have to pm the rep to get this sorted out , before giving more info . But ill keep you up to date ...

 

[vinylweatherman]

I think i now know what the "problem" is . It could be the email adress that i used upon registering an account at the casino and the same one that i used to send in my docs . It`s actually the same one that i used to sign up on this forum .

At the time it was spam free and i decided that this email adress should be for registering accounts and other stuff like that . It has bogus info and in a way could link my mother`s name to the accounts that i have .

I haven`t had any problems with it on other occasions , but it`s a first time for everithing right ? I`ll have to pm the rep to get this sorted out , before giving more info . But ill keep you up to date ...

I doubt it. An email address does not contain "bogus info" in this way. The details you put in to register with an email provider are simply not available to a recipient of the email. All they get is a "from" address, and a header that shows some technical information about the routing of said email. If you used your Mum's info to create an email address, the casino would not know unless you told them, or another player (your Mum?) happens to be using the same email address on their casino account.

Maybe your Mum does dabble in online casinos, but hasn't told you because she does not know that you also play, and it is a kind of taboo subject that people don't always want to admit to among friends and family. It looks like you still live with your Mum from the way you have worded your story, even though you have not said this up front. Two players living at the same address will always create connections between their accounts, and face extended verification checks. The photo of you holding your ID is a way of getting a notarised copy, but without asking the player to find a notary or lawyer, pay a hefty fee, and go to all the trouble. Ask your Mum to take the photo for you, you don't have to say a casino wants it, say it is for something else, such as it's needed so that a bank transaction can go ahead (this is not actually lying). This could also cover your Mum's ID - "Mum, finance have asked for your ID too before they will release my funds" should cover it.

 

[fortunelounge]

At this stage I can say that we requested a copy of his mother's ID and utility bill as he told us he was living at home with his mother and could not supply us with any other document for verification purposes.

It is only under very exceptional circumstances that we would request documents from non- accountholders.

Wim

 

[Cristian]

I stated that my mother does not play at any online casino . She barely knows how to use the computer . She doesn`t have any account at any online casino , as she does not gamble . Yes we do live in the same apartment , and the copy of the bill that i had to send is actually in her name .

" It has bogus info and in a way could link my mother`s name to the accounts that i have . " I have to explain here . The email adress contains my family name and my mother`s name in it followed by some numbers . That`s what i meant . It could be misleading .

I don`t know if you use this webwallet but when you actually make a transaction with Moneybookers on the payment form you have to put the email adress , instead of the Skrill ( moneybookers ) customer ID . And since that particular email adress contains my mother`s name , one could become suspicious about the account ownership . The same for withdrawals . When you ask for a withdrawal at an MG casino , using SKRILL (moneybookers) you register the skrill account by putting in the email adress , not the customer ID . But since i haven`t had any problems whatsoever regarding this matter ( and it shouldn`t be a problem ) , i never thought of it .

And also i`m not 100% sure that this is the problem since their player security personnel was non responsive , and i always had to ask for feedback by contacting live support . I asked if there was a problem , but i was assured that this is standard procedure everytime i had to send in another copy of an document .

Thats why i was ranting about in the first place . If there were no problems then why i had to send documents on a daily basis? and everytime i did what they asked , something else had to be done .

The things are not that complicated as it may seem to you guys . I think it`s pretty normal for me to feel frustrated and rant about this because they can`t give me a straight answer , apparently there is no problem with my documentation , but they keep asking me for stuff that from my point of view are irrelevant .

 

[vinylweatherman]

At this stage I can say that we requested a copy of his mother's ID and utility bill as he told us he was living at home with his mother and could not supply us with any other document for verification purposes.

It is only under very exceptional circumstances that we would request documents from non- accountholders.

Wim

Well, anyone in this situation would only have their own ID document, so it must be pretty routine for you to request documents from "head of household" even though they are not players at the casino, nor have any connection with the account.

If my nephew (for example) came to live with me, and decided to open an account at FL, one of the casinos I have never played at, he would have to come to me and ask me to allow him to send you some of my own documents. In my case, fine, but what about where the head of household does not gamble at all, and it is a family situation where the other wants to retain his right to privacy by not revealing to others that he gambles online. The only way to comply, yet retain privacy, is to STEAL the necessary documents from head of household, scan them, and then put them back. This would result in a breach of the EU data protection laws, and thus it would be illegal even for FL to use this information without consent from whom it belongs. If the owner of the document found out this had happened, and lodged an official complaint, everybody involved would be in trouble, even the casino cashier department that requested it.

This seems to demonstrate that the verification process itself could be in breach of the law in certain circumstances. The only way the casino could cover itself would be to contact the OP's mother and obtain consent to receive, use, and store her document. This could then break privacy laws, as you would then need to get consent from the OP to disclose some of his personal information to his mother in order to make the contact and request for permission.

This is a rare complaint, but a pretty common situation in terms of household structure, and this is the first time I have seen an issue like this that was NOT ultimately down to both household members having casino accounts at the same casino.

 

[Cristian]

At this stage I can say that we requested a copy of his mother's ID and utility bill as he told us he was living at home with his mother and could not supply us with any other document for verification purposes.

It is only under very exceptional circumstances that we would request documents from non- accountholders.

Wim

I`m sorry but English is not my native language . I might not understand this . From what you are saying i failed to send my documentation for verification purposes ? that is not right .

I`ve sent in my documents as requested on Sep 11th . I was asked for a copy of an utility bill and a copy of passport , ID or driver`s licence . I sent those documents , and contacted support the next day and asked for feedback . They told me that the rellevant department received my documents and needed time for the actual verification .

I should have been informed about the status of my verification , as i was told by live support , but that did not happen . I contacted live support and asked for info , once again and i was told that i have to send in my documents again , this time with the same documents , front and back and a picture of me holding those two documents . And i was also told that it`s standard procedure . So i did , i`ve sent my documents once more .

And again , i was assured that the verification procedure was done and i should make the deposit and proceed with the withdrawal request .

After depositing and playing my funds i made that withdrawal request , and the next day i was told that my mother`s ID copy is needed , but i was not actually told why that is necessary . That`s what i found frustrating , since my mother had nothing to do with my account , as she does not own any accounts at your casino group or any other casinos for that matter .

Why do i have the feeling that by posting this here , all i did is complicate things even more ?

 

[ksech]

I stated that my mother does not play at any online casino . She barely knows how to use the computer . She doesn`t have any account at any online casino , as she does not gamble . Yes we do live in the same apartment , and the copy of the bill that i had to send is actually in her name .
" It has bogus info and in a way could link my mother`s name to the accounts that i have . " I have to explain here . The email adress contains my family name and my mother`s name in it followed by some numbers . That`s what i meant . It could be misleading .

I don`t know if you use this webwallet but when you actually make a transaction with Moneybookers on the payment form you have to put the email adress , instead of the Skrill ( moneybookers ) customer ID . And since that particular email adress contains my mother`s name , one could become suspicious about the account ownership . The same for withdrawals . When you ask for a withdrawal at an MG casino , using SKRILL (moneybookers) you register the skrill account by putting in the email adress , not the customer ID . But since i haven`t had any problems whatsoever regarding this matter ( and it shouldn`t be a problem ) , i never thought of it .

And also i`m not 100% sure that this is the problem since their player security personnel was non responsive , and i always had to ask for feedback by contacting live support . I asked if there was a problem , but i was assured that this is standard procedure everytime i had to send in another copy of an document .

Thats why i was ranting about in the first place . If there were no problems then why i had to send documents on a daily basis? and everytime i did what they asked , something else had to be done .

The things are not that complicated as it may seem to you guys . I think it`s pretty normal for me to feel frustrated and rant about this because they can`t give me a straight answer , apparently there is no problem with my documentation , but they keep asking me for stuff that from my point of view are irrelevant .

This is where you are having problems then...the utility bill must be in YOUR name..NOT your mothers' name...
If your Skrill account has your mothers' name on it, then technically the account is your mothers' (please, someone correct me if I am wrong!). not yours. Everything must be in your OWN name or it will be considered fraudulant.

I'm sure as others read this, they'll be shaking their heads as you keep adding details to your "story". This is one of the reasons why players have to jump through hoops when requesting withdrawals. You can rant all you want, but you haven't been totally honest. You've left out pertinent, RELEVANT details. You say you're an honest person, prove it...because as your story progresses, it's saying the complete opposite, JMO.

 

[bsilva028]

I`ve been busy over the weekend . I felt like i won`t need to contact a rep here , but took your advice into consideration . I was asured once again by live support that the player verification procedure was over and i had to wait for them to send me an email .
And trust me , im not trying to scam anyone .
And also please believe me that i tried to work my problem out , before i came here and posted .

you felt like you wont need to contact a rep here?

so if you felt that you dont need to contact a rep why blaming them?
whats the big problem in contact the rep? looks suspicious

 

[Cristian]

This is where you are having problems then...the utility bill must be in YOUR name..NOT your mothers' name...
If your Skrill account has your mothers' name on it, then technically the account is your mothers' (please, someone correct me if I am wrong!). not yours. Everything must be in your OWN name or it will be considered fraudulant.

I'm sure as others read this, they'll be shaking their heads as you keep adding details to your "story". This is one of the reasons why players have to jump through hoops when requesting withdrawals. You can rant all you want, but you haven't been totally honest. You've left out pertinent, RELEVANT details. You say you're an honest person, prove it...because as your story progresses, it's saying the complete opposite, JMO.

MY skrill acount is not registered in my mother`s name , the email i registered with , contains her maiden name . For example my email adress is : <snip> . And it`s registered under my name and my adress ( moneybookers requires proof of adress , and also proof of ID , like online casinos do ) . That doesn`t mean that my name is BATMAN GOESWILD . Thats what i`m saying .

The proof of adress itself that they request, the bill itself , the adress has to be the same one with the one i put in upon registering at their casino . Thats the point , isn`t it ?

I don`t know about you guys , but around here , if im the OWNER of the house , that doesn`t mean all the bills are under my name . It depends on the particular contract you make with the particular company . For example my mom signed the contract with the electricity company when we moved here , she has to pay the bills , eventhough i am the householder or whatever . Same for the cable bill or whatever . The electricity bill in my case clearly states the name and adress , it doesn`t matter who actually pays that bill . The electricity bill was around at the time and i decided to send that one because it was newer and you have to send one that it`s not older than 3 months .
I don`t know how can i explain this better . I`m just complicating things .

L.E

I feel like i have to better explain this .
For example John Smith is the owner of a house . His son Mark gambles online . John has nothing to do with online gambling . Mark wins something , tries to withdraw and is asked for documentation . Mark sends in his ID and a copy of a bill . Mark doesn`t pay any bills eventhough they live in the same house .
Quoting Ksech :

"This is where you are having problems then...the utility bill must be in YOUR name..NOT your mothers' name... "

No it doesn`t since i don`t actaully pay the bills .

 

[Cristian]

you felt like you wont need to contact a rep here?

so if you felt that you dont need to contact a rep why blaming them?
whats the big problem in contact the rep? looks suspicious

thats because i was told that all the documentation i sent was in order and there should be no problem , after i started this thread. Why would i contact the rep , knowing that things should be ok ? It doesn`t look suspicious at all . I just waited for feedback , if you look on the first page you will see that i was contacted by "Miguel" .

 

[ksech]

I feel like I'm banging my head against the wall...
Okay...the casino requires that you send a utility bill in YOUR name. NOT your mothers, fathers, aunt, uncle, brother, etc...This is why they are asking for a pic of you holding a copy of utility bill and your ID.

Now you are stating that you used your mothers' maiden name to register your email account? This is getting crazier and crazier...Or are you saying you used your mothers maiden name as your secret question when registering for your email account?

Maybe someone else understands this better than I do...Anyone???