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Referral bonus at Jackpot Capital

Discussion in 'Online Casinos' started by pobeda, Jul 18, 2011.

    Jul 18, 2011
  1. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    I was honestly surprised by the way JC treated myself and my friend that i advised to play at this casino. Just wanted to share and ask for your opinion.

    I was playing there for a while, never had a problem or issue. So, i have very close friend, he is new to online casinos and actually not really a computer geek Also, his English (reading or writing) is not very good. I was visiting him a couple weeks ago, had my laptop with me and wanted to show him the casino.
    Now, first thing I did, I went to live chat and ask rep it that's ok to do it, since i am on his IP address. He clearly stated it was fine and I will not get any kind of problems.

    So, I made small deposit and played a little bit to show him games.
    Just today, he decided to open an account and made a deposit. JC declined to give me referral bonus based on terms that accounts linked. I spoke to someone Kizzy (terrible support) and then supervisor Nekisha, both of them just repeatedly said i violated terms. In fact, they both saying he did not deposit and that just not cool, since he deposited 100 and claimed 100% WELCOME bonus.

    Honestly, I dont really care about 50 dollars bonus, but in a matter of pricipal, apparently they would rather lose 2 players then stop arguing about 50 dollars bonus that i would most likely lose in 2 minutes.

    I did close my account, because really did not like they approached this situation. Of course, there plenty of places to play. I never had a single issue with JC and was really shocked they made such a big deal from this minor issue.
    Just wanted to ask your opinion, if I overacting and something..
     
  2. Jul 18, 2011
  3. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Did your friend open the account on your computer?

    I am a loyal player at JC. Perhaps you should have written Yasmeen first and explain the situation or the elusive "Oliver Smith"

    As for speaking to the CS Really, they have no authority to do anything. They are like bank tellers or Branch Managers OF BANKS They just follow the script. I still think you should write to the casino rep here at casinomeister and explain your situation. They don't want to lose 2 customers esp you who has been playing there for years Let us know the final result
    PS. so 50 bucks at 60 times WR is a no go anyway. So not a significant loss
     
  4. Jul 18, 2011
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Honestly, I dont think JC did anything wrong. As long as your friend didnt open an account you could of course play on your account from 2 different ip addresses. Meanwhile, if you are talking about principle then they should not allow welcome bonuses to be claimed from seperate accounts using the same ip address. Who knows? It could be your goodself wanting to claim the bonus over and again. To be fair to you, maybe you could post the live chat here and let other members judge the situation.
     
  6. Jul 18, 2011
  7. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA

    Thank you for your replies. My friend opened account from his computer, from his house. And Yes, u r absolutely correct, not a loss at all, but the way to treat customer and address this issue, to me was completely unfair.
     
  8. Jul 18, 2011
  9. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    I did not explain myself well, i guess. He claimed WELCOME bonus and was allowed to get one. What I was trying to get is referral bonus for referring him to casino. I agree of course, welcome bonus should not be claimed from same ip and such, but it has nothing to do with welcome bonus. I referred him to casino and showed him games, basiclly introduced himself to JC and I think I deserve that lame $50 with huge WR :) That's the principle i was talking about
     
    Last edited: Jul 18, 2011
  10. Jul 18, 2011
  11. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    How did they know you referred him? Did you send an email to support telling them that mr. X will be opening an account and you referred him ? Or did he write before and announced he was referred by you?
    Cause if none of the above , then I could claim all new players as a "referral"
    What I am trying to say is that all these casinos are always looking out for folks who are trying to beat em in any way so ALWAYS be up front with them and ion writing(email) No chat
     
  12. Jul 18, 2011
  13. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    U r probably right. He opened account, went to live chat and said that he was referred by me. That's all. I agree I should have send email, but he was told right away that I will not be eligible for that bonus. No reason to email after that. I went to live chat myself and spoke to them-same result. Again, its not about 50 dollars, it's about the way casino treat their players. I have hard time imagine 3dice would send me to hell in this situation referring to terms and conditions dealing with valuable player. I guess I am not that important to that casino as a customer :) which is of course fine with me :)
     
  14. Jul 18, 2011
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Pobeda,

    It seems you may have to send them a bundle of info to prove that you and your friend are separate entities. The fact that you and your friend played from the same computer does raise valid questions from them. Infact, they shouldnt even be giving welcome bonus to him/her unless everthing is cleared up. I would suggest you locating the live chat transcript which states that they allowed you to play your own account on your friend's computer followed by your friend sending them verification documents including i/d and address proof. This should at least prove we are tal;king about 2 different players who dont live in the same household. If they are satisfied with this, they shouldnt penalise you just because you happened to play once at your friend's computer and award you the referral bonus.

    I know you dont really care about the bonus but why belittle the $50 they are offering?
     
  16. Jul 18, 2011
  17. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    I did read so many posts by you and always thought you r one of the easiest people to communicate on this forum :) this is truly a compliment, no way that I am tryig to offend you :)
    on average, i deposit 200-300 a week, sometimes less of course. I am not a big player, but like to play and only playing at accredited by casinomeister casinos. I do not think that 50 bucks would give me any playing time or winning. I helped my friend and this makes me happy enough :) All I am trying to say, if I would be JC support I would give out lame $50 and would not even mention anything like this to depositing player. I offered to them to check my IP address that I am playing from on regular basis vs one time connection from my friend IP address. make sense? they did not want to do this. I asked how am I liked to other player and they said "look at terms and conditions"\.
    in my opinion, you can find a minute, a word, a phrase, instead of sending your player who giving you business to explain. And also, if player brings another one to your casino, and that player made deposit with his own credit card on his own account this is enough proof that he is not a clone of myself. Please note, we r not even discussing withdrawals here. And I am truly afraid that on my next withdrawal (if i am lucky of course) i would be denied on simple grounds that I connected from different IP address once.
     
  18. Jul 18, 2011
  19. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Sign in problems at Jackpot Capital.....

    I tried to play at Jackpot Capital as a MG group referred me to them. They won't let me sign in because " I am not allowed" per chat. When I ask why, they can't give me a reason.

    Anyone else have this problem?
     
  20. Jul 18, 2011
  21. fanihi

    fanihi Experienced Member

    Occupation:
    Hospitality/Tourism Manager
    Location:
    Guam
    They need to teach their support staff some PR skills

    I had a deposit problem and got a lame response from live chat at JC. I called support and was greeted by someone who seemed to have just woke up from a nap....literally stuttering and asking ME to repeat my questions. Finally got a PROFFESSIONAL answer to my inquiry by e-mail. I don't doubt JC and many accredited casinos by CM are good casinos, but sometimes speaking to their un/under trained support about anything leaves OPs with very sour tastebuds.
     
    1 person likes this.
  22. Jul 18, 2011
  23. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Totally agree - I've had some pretty irritating live chats with a bunch of different casinos lately. With the exception of a few casinos/groups I go straight to email and don't bother with live chat anymore - especially if I need an answer that makes sense.
     
  24. Jul 20, 2011
  25. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    Just wanted to say, I was contacted by JC rep here and he was very nice to help resolving this issue. I explained my view of this issue, he explained casino's rules.
    He agreed that communication from live chat was bad and there is no way they wanted to lose a player.
    Anyhow, my account was re-opened and I will continue to play there.

    Would like to thank you all for your opinions and thank that rep for been truly professional to handle this issue.
     
    3 people like this.

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