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Hey there! Love the alternative to Pragmatic (i lauded them for the concept, but due to longstanding trust issues (Topgame) and personal experiences with the current software am happy to venture elsewhere) and have tried a few tourneys so far: definitely going to try and enter the final CM special, but i encountered two issues for now, which i'd like to share!
First, not really an issue: i won a trny prize Now that's very cool, but it was slightly odd: i found an email in my inbox saying i was a winner, and how to proceed. Upon logging in and checking the trny was still running, there was a little under an hour left. I don't exactly know how the automated system works, but it seems it's open to slight adjustments, purely based on the above..
Ended up winning after all - perhaps this was already a fact upon receiving the email, but you can imagine how it would have felt if i still was bumped down or even off the leaderboard! Anyway, the win was supposed to make a magic 'verification button' appear. That has not happened yet.
No big deal of course, im willinmg to wait and/or see how that develops, but i figured in the meantime i'd enter the next running trny. This was the Circus themed one running now. I had no luck, but on the very last spin i triggered a 4 scatter bonus, which was cut off (it did continue in the background until i refreshed the page) and didn't seem to have added a pre-destined result, as far as i could tell. So that also is open for small tweaks, i'd say. You can see the Bonusscreen in the background of the finishing screen, which was in stage 2 of said bonus round: it allows you to stop the prizewheel manually but automatically stops after a certain amount of secoinds, as shown below (if you look closely)
View attachment 139921
Just wanted to share for improvements sake, and again, am grateful for the fun site!
Hey incrediblestuff & welcome to Reelzone.
First off thank you for taking the time to give us your feedback, always appreciated.
So we accidentally sent out a e-mail for that specific tournament & will not happen again.
Secondly, the bug when the popup appears we are aware of since right now we do not collect any information if a feature is being hit, only that spin was made. There will be a fix up for this one very soon!
Hope you still enjoy your time at Reelzone & will continue the fun.
Good luck in your next tournament!
Hey there! Thanks for the swift repy
Definitely enjoying the tourneys, and will continue to do so, but just a few more questions first:
If it was an accidental email, does this mean all tourneys are paid out and checked manually? If so, will that be automated in the future?
When or how does the verification button appear? Is this also triggered manually (at least for now perhaps) or was that supposed to be instant?
Hey! That´s lovely to hear.
So currently we do it semi-automatic to verify all the tournaments manually first then to trigger a send out to the winners. The e-mails and everything is generated and sent out automatically when the verification has been done from our side.
The button appears once you have one something & we verified the tournament that you won on.
Most of this stuff will be 100% automated, we choose not to since there could still be some stuff that needs to be manually checked.
Hope this clears things up for & that you are happy with the response
Yes, clear enough.
Next issue: logged in a moment ago and found the verify button active now. Followed the process (i.mo. also open to some tweaking, as you either need to have a camera on your PC or a smartphone, which fair enough, most people have, but it would be good not to have to possess either one) and afterwards was noted as 'verified'
However, since then i have not been able to log in, it keeps telling me my credentials are wrong (impossible, unless you changed them) which is only slightly worrying, but nevertheless inconvenient. Can you look into this? If need be we can do the sensitive info via PM..
Edited to add: the login issue was solved, changed to email instead of username? But hey, as long as its working...
Now, the part where i choose my payment method is next: i can't find it for the life of me, and i did carefully read the 'Winners Guide' Is this also a button that will appear?
Any help is greatly appreciated, you can imagine i want to get this done