Reduce Withdraw

XcLi0

Registered
Haha

I just read the complains on Askgamblers about this Casino..

Always the same rule are broken..

Now i saved me by my self with Screenshots..

Ive got a mail.. because of my Withdrawal from 3001€

Ive used 700 VIP points.. bonus money ... and i played higher than 30%

Ive asked the support about this ( before ) i completed the waggering.. and after the waggering i can play higher.. and my max bet was 1,50€ (with bonus) :D so not 30%

i asked the support will be there any problem with my withdraw?


8.png 9.png 10.png 11.png


Mike screen ( ME: ive used 700 VIP points.. but ive got realmoney on my account too a support said that will be no problem the vip money will be added to my total balance.. Mike: Yes thats right )

First leo screen ( (Leo: How i can help u? Leo: yes please.. ME: If i completed the waggering i can play higher or? Leo: Yes thats right)


Now i talked with my Account manger Marie.. and she said "oh.. i´ll send a email to the finance deparment i cant do anything.. but i understand u"

They only want to give me 1051€ not 3001€

but i dont break rule.. and if i broke a rule.. its because the support give me a wrong information..
 

hedgehok

Meister Member
mm3
Most important: Never put the word of an chat-agent above any T&C when there is the slightest uncertainty.

When you posted some screenshots of your winnings and I saw "Euromoon" I already raised my eyebrow and thought, that might get dicey with the withdrawal and unfortunately it seems my gut-feeling was right.

Did they tell you why it's exactly €1051. Seems like an odd amount to me.
 

XcLi0

Registered
Most important: Never put the word of an chat-agent above any T&C when there is the slightest uncertainty.

When you posted some screenshots of your winnings and I saw "Euromoon" I already raised my eyebrow and thought, that might get dicey with the withdrawal and unfortunately it seems my gut-feeling was right.

Did they tell you why it's exactly €1051. Seems like an odd amount to me.

They told me ive broke the 30% rule.. with the 7 € but i just looked at my gamehistory.. i dont playing higher than 1,50€ thats under 2,10€ :D and after completing the waggering are higher bets allowed ( support said that).. :D


And BTW the rule said " Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met."

BONUS 30% from the BONUS amount :D but after completing the waggering its real money..
 

mac72

Threatening behaviour - PITA
Most important: Never put the word of an chat-agent above any T&C when there is the slightest uncertainty.

When you posted some screenshots of your winnings and I saw "Euromoon" I already raised my eyebrow and thought, that might get dicey with the withdrawal and unfortunately it seems my gut-feeling was right.

Did they tell you why it's exactly €1051. Seems like an odd amount to me.
My 2 cents worth , if the chat representative confirms something that is a variation on the t+c's this variation 'should' stand as the rep is acting as an officer of the company and as such has agreed the variation otherwise they should just refer you to the t+c's and tell you to make your own mind up , but then again this is the online wild west!:(
 

Harry_BKK

Meister Member
CAG
mm1
Most important: Never put the word of an chat-agent above any T&C when there is the slightest uncertainty.

When you posted some screenshots of your winnings and I saw "Euromoon" I already raised my eyebrow and thought, that might get dicey with the withdrawal and unfortunately it seems my gut-feeling was right.

Did they tell you why it's exactly €1051. Seems like an odd amount to me.
Same here Hedge.... the soon i saw EuroMoon i was going like.... "oohlala, please don't let him start spending the money already" :rolleyes: ..... it might be not that easy to get paid.

To the OP: why on earth are you depositing your hard earned money at this kind of casino??? :confused:
 
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XcLi0

Registered
Same here Hedge.... the soon i saw EuroMoon i was going like.... "oohlala, please don't let him start spending the money already" :rolleyes: ..... it might be not that easy to get paid.

To the OP: why on earth are you depositing your hard earned money at this kind of casino??? :confused:
I was looking for a Casino with "Thunderkick" games.. :/

hope my complain will help to get my complete money..
 

hedgehok

Meister Member
mm3
I was looking for a Casino with "Thunderkick" games.. :/

hope my complain will help to get my complete money..
Do you have an idea why it's exactly €1051? Did they give you any specific explanation?

I think you should get your money in full. You should consider to PAB against Euromoon. I think they just try to randomly shaft players with BS excuses. About time that Max has look into it. Make sure to read the PAB-FAQ (http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab).

Next time go to one of the reputable casinos that offer Thunderkick games for example Videoslots, Superlenny, Casinoluck or Slotsmillion to name just a few.
 

XcLi0

Registered
Do you have an idea why it's exactly €1051? Did they give you any specific explanation?

I think you should get your money in full. You should consider to PAB against Euromoon. I think they just try to randomly shaft players with BS excuses. About time that Max has look into it. Make sure to read the PAB-FAQ (http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab).

Next time go to one of the reputable casinos that offer Thunderkick games for example Videoslots, Superlenny, Casinoluck or Slotsmillion to name just a few.

First ive deposit 50€ and got 100% Bonus.. ive won 1051€ and asked for a withdrawal.. ive got some money left on my account.. than ive used the VIP points.. and asked the support about it (the screenshots) i played 0,50€ and max 1,50€ (allowed was 2,10€ max).. after completing the waggerings i canceld the withdraw.. because the support said "it will be added to ur total balance (see screenshot) and i was allowed to playing higher.. ( see the screenshot.. i asked the support about it because there are nor term about it) and played 5€ bet.. and ive won more and more.. i was made a new withdrawal...
 

hedgehok

Meister Member
mm3
First ive deposit 50€ and got 100% Bonus.. ive won 1051€ and asked for a withdrawal.. ive got some money left on my account.. than ive used the VIP points.. and asked the support about it (the screenshots) i played 0,50€ and max 1,50€ (allowed was 2,10€ max).. after completing the waggerings i canceld the withdraw.. because the support said "it will be added to ur total balance (see screenshot) and i was allowed to playing higher.. ( see the screenshot.. i asked the support about it because there are nor term about it) and played 5€ bet.. and ive won more and more.. i was made a new withdrawal...
All right.
I guess your best bet is to PAB now. I sincerely hope that you get all your money.
 

Deeplay

New World Order
webmeister
CAG
mm1
This was my concern when I saw your winning screenshot and I asked you about this. I really hope you get paid but EuroMoon have fast tracked them to rouge status with the amount of complaints I have read about them. Its a disgrace to see the likes of Netent even giving them a license to host there games. No one should play at this casino unless they are happy having to fight to get a withdraw. They will use every trick in the book not to pay! And they dont seem to give a damn about the bad press that is mounting against them online.


They were a few others on here (cant find the thread) a while back who had real issues getting paid. A true low life clip joint! But hope the OP gets what they are owed! :mad:
 

XcLi0

Registered
This will be funny now..

Got a mail from Marie my Account manager

" Good day Mike ,

it will remain at the previously communicated by my decision . They had asked Leo in chat whether you can put more than 30% after completion of the sales . This question was drawn to your 50 € deposit + 50% bonus , with the profits thus obtained there are also no problems . However, as you have noted correctly , are the 7 € cash , so they must not be implemented . Thus, you should not put more than 30% in general ."

(google translate)

Thans i talked with support with one question

13.png

"The VIP points are not a deposit or?"

Supporter: Thats correct..

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

... :D
 

XcLi0

Registered
Ive got my 1051 few days ago now.. and my complaint still running.. hope i will get the other 1950€
 

XcLi0

Registered
Wow.. askgamblers put it to resolved because of the Casino Terms..

this means: " The euromoon support cheats me and its ok and resolved :D


Put this casino to the black list please.. :D
 
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