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Reduce Withdraw

Discussion in 'Casino Complaints - Bonus Issues' started by XcLi0, Dec 8, 2015.

    Dec 8, 2015
  1. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany
    Haha

    I just read the complains on Askgamblers about this Casino..

    Always the same rule are broken..

    Now i saved me by my self with Screenshots..

    Ive got a mail.. because of my Withdrawal from 3001€

    Ive used 700 VIP points.. bonus money ... and i played higher than 30%

    Ive asked the support about this ( before ) i completed the waggering.. and after the waggering i can play higher.. and my max bet was 1,50€ (with bonus) :D so not 30%

    i asked the support will be there any problem with my withdraw?


    Reduce Withdraw: 8.png,Dec 8, 2015 Reduce Withdraw: 9.png,Dec 8, 2015 Reduce Withdraw: 10.png,Dec 8, 2015 Reduce Withdraw: 11.png,Dec 8, 2015


    Mike screen ( ME: ive used 700 VIP points.. but ive got realmoney on my account too a support said that will be no problem the vip money will be added to my total balance.. Mike: Yes thats right )

    First leo screen ( (Leo: How i can help u? Leo: yes please.. ME: If i completed the waggering i can play higher or? Leo: Yes thats right)


    Now i talked with my Account manger Marie.. and she said "oh.. i´ll send a email to the finance deparment i cant do anything.. but i understand u"

    They only want to give me 1051€ not 3001€

    but i dont break rule.. and if i broke a rule.. its because the support give me a wrong information..
     
  2. Dec 8, 2015
  3. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Most important: Never put the word of an chat-agent above any T&C when there is the slightest uncertainty.

    When you posted some screenshots of your winnings and I saw "Euromoon" I already raised my eyebrow and thought, that might get dicey with the withdrawal and unfortunately it seems my gut-feeling was right.

    Did they tell you why it's exactly €1051. Seems like an odd amount to me.
     
    2 people like this.
  4. Dec 8, 2015
  5. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany

    They told me ive broke the 30% rule.. with the 7 € but i just looked at my gamehistory.. i dont playing higher than 1,50€ thats under 2,10€ :D and after completing the waggering are higher bets allowed ( support said that).. :D


    And BTW the rule said " Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met."

    BONUS 30% from the BONUS amount :D but after completing the waggering its real money..
     
  6. Dec 8, 2015
  7. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    My 2 cents worth , if the chat representative confirms something that is a variation on the t+c's this variation 'should' stand as the rep is acting as an officer of the company and as such has agreed the variation otherwise they should just refer you to the t+c's and tell you to make your own mind up , but then again this is the online wild west!:(
     
    4 people like this.
  8. Dec 8, 2015
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Same here Hedge.... the soon i saw EuroMoon i was going like.... "oohlala, please don't let him start spending the money already" :rolleyes: ..... it might be not that easy to get paid.

    To the OP: why on earth are you depositing your hard earned money at this kind of casino??? :confused:
     
    Last edited: Dec 8, 2015
    1 person likes this.
  10. Dec 8, 2015
  11. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany
    I was looking for a Casino with "Thunderkick" games.. :/

    hope my complain will help to get my complete money..
     
  12. Dec 8, 2015
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Plenty of great and accredited casinos offering Thunderkick, e.g. Videoslots, CasinoLuck, NextCasino etc.etc.....no need to play at places like EuroMoon :thumbsup:
     
    1 person likes this.
  14. Dec 8, 2015
  15. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Do you have an idea why it's exactly €1051? Did they give you any specific explanation?

    I think you should get your money in full. You should consider to PAB against Euromoon. I think they just try to randomly shaft players with BS excuses. About time that Max has look into it. Make sure to read the PAB-FAQ (http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab).

    Next time go to one of the reputable casinos that offer Thunderkick games for example Videoslots, Superlenny, Casinoluck or Slotsmillion to name just a few.
     
    2 people like this.
  16. Dec 8, 2015
  17. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany

    First ive deposit 50€ and got 100% Bonus.. ive won 1051€ and asked for a withdrawal.. ive got some money left on my account.. than ive used the VIP points.. and asked the support about it (the screenshots) i played 0,50€ and max 1,50€ (allowed was 2,10€ max).. after completing the waggerings i canceld the withdraw.. because the support said "it will be added to ur total balance (see screenshot) and i was allowed to playing higher.. ( see the screenshot.. i asked the support about it because there are nor term about it) and played 5€ bet.. and ive won more and more.. i was made a new withdrawal...
     
  18. Dec 8, 2015
  19. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    All right.
    I guess your best bet is to PAB now. I sincerely hope that you get all your money.
     
  20. Dec 8, 2015
  21. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany


    First i need to read how i can make a PAB.. .. but first i´ll wait 1-2 more days.. ive send a email with all Screenshots to the support..
     
    1 person likes this.
  22. Dec 8, 2015
  23. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    This was my concern when I saw your winning screenshot and I asked you about this. I really hope you get paid but EuroMoon have fast tracked them to rouge status with the amount of complaints I have read about them. Its a disgrace to see the likes of Netent even giving them a license to host there games. No one should play at this casino unless they are happy having to fight to get a withdraw. They will use every trick in the book not to pay! And they dont seem to give a damn about the bad press that is mounting against them online.


    They were a few others on here (cant find the thread) a while back who had real issues getting paid. A true low life clip joint! But hope the OP gets what they are owed! :mad:
     
    1 person likes this.
  24. Dec 9, 2015
  25. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany
    This will be funny now..

    Got a mail from Marie my Account manager

    " Good day Mike ,

    it will remain at the previously communicated by my decision . They had asked Leo in chat whether you can put more than 30% after completion of the sales . This question was drawn to your 50 € deposit + 50% bonus , with the profits thus obtained there are also no problems . However, as you have noted correctly , are the 7 € cash , so they must not be implemented . Thus, you should not put more than 30% in general ."

    (google translate)

    Thans i talked with support with one question

    Reduce Withdraw: 13.png,Dec 9, 2015

    "The VIP points are not a deposit or?"

    Supporter: Thats correct..

    Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

    ... :D
     
  26. Dec 20, 2015
  27. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany
    Ive got my 1051 few days ago now.. and my complaint still running.. hope i will get the other 1950€
     
  28. Dec 25, 2015
  29. XcLi0

    XcLi0 Full Member

    Occupation:
    keep alive
    Location:
    germany
    Wow.. askgamblers put it to resolved because of the Casino Terms..

    this means: " The euromoon support cheats me and its ok and resolved :D


    Put this casino to the black list please.. :D
     

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